I'm sorry to hear your experience with us was unsatisfactory. As you can see we have requested a little more information from you, so we're able to locate your test and can then discuss your case specifically.
We will do all we can to make this right for you
Thank you for leaving your review and we shall speak to you soon,
Bought Xbox but did not work and had to make vid to send and after 2 days no reply. Rubbish product, rubbish service was advised would be contacted in 24 hours. Tried calling but no reply.
February 11, 2025
Unprompted review
Reply from A1 Tech Deals
Dear Majahid Sardar,
We sincerely apologize for the experience you’ve had – this is not indicative of the high standards we hold ourselves to, nor does it reflect the experience of the tens of thousands of happy customers we serve.
To clarify, all purchases from A1 Tech Deals come with a 30-day free return policy and a 1-year warranty, so you are fully covered. It is standard procedure for us to request a video to assess the issue via our technical support team, as in many cases, we are able to provide a quick fix. However, if your product is within the 30-day return period and remains faulty, you can return it for a replacement or a full refund.
Additionally, we want to assure you that our phone lines are open from 9 AM to 5 PM, and we offer 24/7 live chat and email support to assist you at any time. If you are still awaiting a response, please reach out again, and we will make resolving this matter a top priority.
Once again, we apologize for the inconvenience, and we appreciate your patience as we work to ensure your satisfaction.
Worst service ever, avoid. At all costs. Damaged my existing internet and been. Without internet for 4 days as I work from home. Called 4 days in a row to be told scripted rubbish over and over from a foreign call centre, then lied and signed up to dongle but that turned out to be a lie aswell.
July 22, 2023
Unprompted review
Reply from Virgin Media
Hi Majahid,
Thanks for taking the time to leave us a review.
We’re very sorry to hear that you feel this way and we’re keen to know more so we can help put things right.
Please get in touch using one of the following contact methods;
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone Facebook: https://www.facebook.com/virginmedia/ WhatsApp: +447305 327 112 Twitter: https://twitter.com/virginmedia Forums: virg.in/VMforums And we can help from there
Over hour on call and still waiting, this is my 3rd attempt in a week
October 6, 2022
Unprompted review
Reply from Virgin Money UK
Hi Majahid, thanks for reaching out. We're experiencing higher call volumes than we usually see and would like to point you in the right direction. Could you send us a message on Twitter or Facebook so we can help get you to where you need to be?
