United Kingdom
Review of Clarke London
Im shocked at the quality, its thin disgraceful quality. Itchy thin coat.Im now fighting on email to get full refund back , I do not want 20%, 75% or store voucher I want full refund on this return in full. Theres no free returns be warned, I will go further if I do not get refund in full back in my bank
Review of Amber Cars
No show at the time I rang he says 12 mins I rang again 7 mins late late late, they do not care people have appointments!
Review of National Rail
I'd give zero stars again several times later we have had sons rail card rejected, I've called few times, I've reloaded documents and still rejected , now complaints gone in and ombudsman I have contacted , we are disabled you have distressed me so much exellerated my illnesses to the full.
Review of Railcard
I'm getting fed up with re sending different photos for my boy 16/17 yr rail card. Thwres nothing wrong with them. It says cream back ground etc!! Well my other sons pic okied was with himself sitting in a lorry , please sort this out you're putin me off travelling and he helps me as disabled , he is epileptic so stop stressing people out
Review of National Express
First time travel We had to swap over at mk to Oxford, one driver pulled in I found very abrupt and rude,clearly didn't know how to speak to people, after I thought I was being helpful to a passenger opening the gate for the elder lady, he moaned I did, I opoliged explained it was my first time, no clear sign saying driver will open the gate! , I'm dyslexic disabled incl anxiety, there was no need to lecture someone infront of people.
Reply from National Express
Dear Debra,
Thank you for your review, and I am sorry to hear about your experience.
We would need to investigate this matter further, and to do so would need further details. Should you wish to discuss this with us further, please use the following link https://www.nationalexpress.com/en/help/contact
Kind regards
Lai
Review of Debenhams
I'd give 0 as boohoo under debenhams site, is useless keeps giving same email reply, I'm waiting on refund and tells you to wait wait wait. NONONO YOU HAVE MY MONEY YOUR ITEMS RETURNED WITH PROOF OF CARRIER RECEIPT I SENT TO YOU ON EMAIL AND TO DEBENHAMS , I DO NOT RECOMMEND ANY COMPANY ON D3BENHAMS SITE.
Reply from Debenhams
Hi Debra
Thank you for this review.
When a return is made, due to the volume of returns received, we ask to allow 15 days for any parcel sent to reach the return warehouse and be refunded. Refunds are usually received within this timeframe but if not, if you let us know our customer service team can raise this with the relevant team or seller to have a refund issued for you.
I appreciate your patience with this,
Thanks - Dean
Review of Ikea
Ordered something yesterday, needed to cancel today , why 2 weeks wait for a refund.
I won't recommend ikea , I needed money back to order something else
Review of Domestic & General - UK
Came out to fix tumble dryer. He's gone so I put some towels on. Now I have knocking noise ,I'm still on hold booking an engineer out again ! No body answering 20 mins .put complaint in as I can't find you Steve! On fb .now I'm ringing again on hold again.
Hi anxiety disabled and can't use my tumble dryer. I shall cancel all my policies
Reply from Domestic & General - UK
Hi Debra,
Thank you for taking the time to write your review today, we appreciate it.
I am sorry your tumble dryer is still not working, if you would like to send us a private message on social media please click on one of the links below and we will help you get that appliance booked back in for you.
https://x.com/DandG_Global
https://www.facebook.com/DandGGlobal/
Thank you,
Emma
D&G Team
Review of Debenhams
Today computor d3sk damaged arrived , box open. Fought with boohoo debenhams on messenger , im disgusted with them. Asked for free returns sent pics order number , clearpay stalled them , anyone payed by card should ask bank to pull it back as i shall be.
And ill never use or advise people to order from these. Full of stalling excuses , forever awaiting message me back.
Again waiting for something from debenhams site. Payed for 4 day delivery. It's not arrived so they keep my delivery charge and put delivery by the 9th. So I wouldnt buy nothing again .the watches were late too so no more recommending debenhams...
And I'll never buy from company again !
Reply from Debenhams
Hello Debra,
Thank you for taking the time to leave your review and sharing your experience with us. We value your feedback as we will use this so we can implement any changes needed so we can provide the best service and quality for our customers.
I am sorry to hear your order has not arrived on time for you as expected. We do take all measures available to us to ensure our orders are with our customers on time, however there are occasions outside of our control where our couriers experience delays.
Thank you
Aimee
Review of eBay
Ebay sort China items out! Barbies are not the proper ones .comes in plastic bag. Mines broken leg. Horrid cheap hair. Not the same quality feel body. Joints don't work. I've complained for money back .back to amazon
Review of Virgin Media
I didn't renew contract I went with ee , today I got a bill for over a£1000 I. Disgusted with virgin sending that when I rang them and ee took over .so I never renewed contract with virgin
Reply from Virgin Media
Hi Debra.
Thank you so much for your review. We're sorry to hear you feel that way about us. Trustpilot is a third party review site and, as such, we're afraid that we have no access to account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of available contact methods to assist you in getting the help that you need ASAP. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Review of SHEIN
Gone over date to deliver, still taking money from clearpay . Wouldn't recommend
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar (https://uk.shein.com/robot?page=navigationBar.)Type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.Thank you and have a nice day!❤️
Review of Wowcher
Taking money from clearpay , no item in stock, but continues to take money.
Reply from Wowcher
Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide more information, we will be more than happy
to assist further.
Kind regards
Wowcher
Review of Greggs
Disappointed yesterday, picked up festive bakes, hardly any filling, took a bite and saw small bit on one side a bit of filling other just air. Won't buy again, and mince pies seem smaller.
Review of Debenhams
These items priced high then two items I have finally got i feel the sale prices due to faults on them. No watches turned up! Past the 7-10 day wait,watches came after I put this comment in . It shows 48 hours deliery with royal mail ! I'd waited 2 weeks from order gone in. And constant chasing.
bad communication, I feel stalling me
, I'm still waiting a refund on clearpay as I refused one corner unit at door as I accidentally ordered 2.
Reply from Debenhams
Hi Debra, hope you are well.
Thank you for taking the time to leave a review regarding your recent experience with our brand. I am so sorry to hear you feel this way with regards to the service you have received. I can assure you it is not our intention to make you feel this way at all and I am certainly more than happy to assist you further with this matter.
I can confirm what has been advised previously is correct. Once an order has been placed and processed, we can usually no longer amend/cancel any details. This is not because we don’t want to but as soon as the order goes through the system, the teams at the warehouse start processing it right away so they can get your order to you as soon as possible. You can see this via the link here:
https://www.debenhams.com/pages/informational/FAQ
However, so that I can take a further look into this for you as I can see you have confirmed no watches turned up and are still waiting on a refund. I have requested more information from you through Trustpilot. As soon as this information has been received, I will certainly get this investigated further for you.
Speak soon – Lindsay
Review of Debenhams
Don't recommend. Been over the date to receive 3 items . No email etc to communicate. So no I wouldn't ever buy from theses again.
Reply from Debenhams
Good morning Debra, thank you for taking the time to leave a review regarding your recent experience with our brand. I’m really sorry to hear it's been over the delivery timeframe and you haven't received your items yet.
We have numerous ways to be contacted and email is one of them, if you require more assistance regarding your order you can contact our customer service team.
Our customer service team can be contacted on a number of platforms 7 days a week, and the link below will provide our details: https://www.debenhams.com/pages/informational/contact-us
Take care - Devon
Review of Yodel by InPost
Disgraceful, they've had parcel days, and it said coming yesterday I sat in all day no tracking. Says its coming today but Sundays they're closed. I'll never use these again
Reply from Yodel by InPost
Hi Debra, I am sorry to hear that there was a delay in the delivery of your parcel. We understand how inconvenient it can be to receive your package later than you expected. We try to provide timely service and we are disappointed to hear that this was not the case. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Openreach
Did the job when due, tidy, explained everything checked all up and running to the date.
Shame I had to wait 4 days from first engineer but wires were hidden by patio built.
Me personally do like politeness includes asking for a cup of tea, without the "is the kettle broke"? I find rude cheeky from trades men. Just ask "could I have a cuppa please" no man should think a disabled woman is vulnerable.!
Review of Hotpoint Service
I had man out from domestic and general fix my noisy fridge freezer. I have black one not a mark on it till he pulled it out and scratched thw side, I told him and he said put a tea towel there if I was bothered. Disgusting attitude. I'm very annoyed it's scratched
Review of Asda
Ladies socks bought yesterday, you need to find supplier to make them thicker made on toes and heels. They wear so thin quick! I've worn them this morning in boots and they're not good.
