Sol

Scamming me after a return

This used to be a serious shopping site.
However in my last return, I returned USD 900 worth of clothes and the company has failed to refund me.

Each time I ask about the return I receive an email full of emojis saying I should wait another 24-48h. I have returned my items almost three weeks ago and this happens every day now. Every day it’s another 24-48h, full of smileys and emojis, but the refund never arrives.

It is unserious and an insult to the customer and at this point they are stealing my money. I will never trust this company again.

I used their own return processing platform, their own return label, and on the platform the case even appears as closed.

I don’t know if they are in financial distress, or why they are stealing my money after such a large order and large return (I did keep some items).

Please beware and don’t trust them.

I love Gotain and fully recommend them!

- the service is impeccable, including the curtain planning service, their attention, patience and detail with pre sale questions, and also post sale attention.
- the curtains are excellent quality, I am in love with the fabric and how it falls, as well as the color. They have significantly improved my living room and I will get them for other rooms in the house.
- the attention to small details enhances the overall experience, including their stationery, the curtain weights, the finishings in the curtains.

Great customer service