Non-existent customer care team - is this a scam?
On the face of it this is a good card with some great offers, especially the taste card for a year, free phone insurance and free training sessions/spa days, however I have had a very similar experience to many of these reviews. Firstly, it is not £20 one off as the sales team suggested. £20 per month. Secondly, I was advised I could sign up for one for my partner as well so we could both have the benefits of Supercard. I was told that I could sign up for her and the ownership of the account could be transferred to her when we log in to the account section of the site/app, however there is nowhere to do this. This is an additional £20 per month that is coming out of my account and we have nothing to show for it. I have contacted customers services a number of times by phone (never an answer) and by email (1 working day? Try 2 months). If this ISN'T a scam, I'm sure someone from Supercard will get in touch and be able to refund me for the 2 months in which I have been unable to get any customer service. I advise people to think carefully before signing up for the card, and especially don't do it in the street as the agents are mis-selling the product.
September 25, 2018
Unprompted review