AVOID for house moves
I had an awful experience when moving house with AnyVan, with whom I had booked a premium package removal service (including packing), storage and then re-delivery. Whilst it seems they may be good at delivering a known quantity of items, they are not fit for purpose for full house removals.
We were moving from a 5 bedroom house, so was very shocked to see only a Luton van turn up on moving day. Whilst I had calculated the big furniture correcty, I had underestimated the number of boxes we needed - which is not unreasonable when I am paying them to pack for me. How can I estimate the number of boxes accurately without them being packed? The driver said he could only pack and take the exact number of boxes specified, leaving me to sort the rest - fortunately this was happening the day before completion so I had the morning of to finish everything up. But I had to frantically hire a van and sort self storage at very short notice. And this left our stuff in 2 seperate storages, requiring 2 diffferent redelivery teams when needed...not ideal at all!
The packing men, knowing there weren't going to be enough boxes, started with the low hanging fruit (e.g. clothes, shoes, bedding etc) and left us to finish doing the delicate stuff in the kitchen that requires wrapping before packing.
When I complained to AnyVan, they offered me a 15% discount on my redelivery - when I asked them to confirm the new price they gave me a price that was £168 MORE than the original undiscounted price (£399 vs £568). When I rightly questioned this I was told the price I was given before was a quote and not fixed, despite the fact the same items were going to be redelivered as quoted. They did not apologise or recognise this was outrageous behaviour.
At this point I cancelled my redelivery which a much better company, who were far more competant. However, on moving in day we were amazed to see that the AnyVan packers hadn't bothered to label well over half of the boxes! Fun when moving into a 3 story house and you don't know where it has to go.
Overall, would definitely avoid for any house moves.
UPDATE: Anyvan offered me £125 as compensation so I will give them an extra star
January 17, 2025
Unprompted review