CL

Ticket ID 673759

THIS company is SHOCKINGLY awful, avoid them at all costs.
I did a review below in which they didn't even engage their brain before they replied.
My order began over a month ago, meticulously planned with emails back and forth and phone calls to time it right BECAUSE I AM DISABLED AND THERFORE CANNOT PLANT MYSELF I HIRE A GARDENER.

As agreed I got in contact to check status if order near end Sept and was told it had ALL been prepared as one despatch and would be with me within the week. I WAITED til the delivery company sent confirmation they had my order then booked my gardener.
All that time I had not had one email from J Parkers about despatch, I checked junk mail.
Time went on and on, courier said it was delayed but wouldn't say for how long. On calling J Parkers the first woman was helpful and promised to chase it up. Called back next day for update but second woman was rude argumentative and when I demanded a manager she hung up on me, I called again spoke to manager Trish who claimed EVRI are great (not what half the feedback on here says!) she was argumentative too and had the nerve to say they were not responsible for my contract with my gardener, no but they are responsible for getting my order to me and their contract with their courier! She kept telling me to wait it out when my gardener was due in 3 days. Eventually and very reluctantly she offered to send it again but then told me the polyanthus was sent separately by the same courier as they are delicate! She refused to send quicker or by a different courier. Stating they did not use other couriers, any decent company would have got it despatched immediately on a bext day delivery. Anyway I called back next day as I'd had no confirmation on whether replacement had gone out. The man said it had gone out by another courier and I would get an email. I waited til next day, no email I called back and a woman said it had gone out by EVRI! The conversation went on for quite some time as the man was adamant it was a different courier and this woman was back and forth between yes and no! Then as I waited to her call back I had an email to say the Heucheras were out of stock! On her call back she said it should be with me that same day but I kept asking for a tracking and no one seemed to know!
From the beginning to end I did nothing but non stop chase this awful company making over half a dozen calls which made me ill with the stress. My parcel did finally arrive that same day but another 3 plants were missing. I emailed and was told they were out of stock no mention of this previously! Therefore J Parkers on every phone call I made to them continously told me lies and wrong information! They said they don't know when it would be in stock. Something they could have told me 7 days previous when they sent the original order so I could have tried to order elsewhere!

I had to call in again to demand a refund of the 3 hebe because my Gardner had been and gone and planted my flower bed although it's rather bare with 6 plants missing!

This is without a doubt THE WORST plant company online. Their attitude and customer service frankly is utterly disgraceful and their replies to reviews even more disgraceful and thoughtless.

These people are unbelievable.
EVRI AKA we lose EVRI parcel have had my parcel of live plants for 5 days and say its delayed. I did careful planning from the beginning for my plants as I am disabled so paying a gardener to plant them. I called J Parkers saying its delayed with no updates, a nice lady emailed EVRI and said she would personally chase it up the next day. The next say I called back for an update and did not like the attitude I got from the advisor so asked for a manager and was hung up on!
I phoned back again and spoke to a manager called Trish who had the nerve to say they were not responsible for my contract with my gardener! No apology nothing. She also claimed EVRI were a great delivery company, yet many bad reviews on here are delayed and bashed or half dead plants because if EVRI! Either way they are responsible for their contract with crappy EVRI and that has affected my contract with my gardener! I ordered these over a month ago had two telephone conversations at the time and email conversation to pick plants that can be delivered beginning of Oct and planned to check on it again end of Sept, which I did. I then booked my gardener FOLLOWING the extensive conversations I had with J Parkers and confirmation of dispatch.
The manager today reluctantly offered to resend after stating they could still arrive, plants that have been bashed around in some parcel hub for over 5 days?!? Imagine the state of them. So I said to resend them.

I checked all tracking this evening and was INFURIATED to find they have asked EVRI to return the original!?! So instead of waiting to see which turned up first, and if it's the first parcel see if I am able to salvage some and not totally lose out on the £150 I am paying the gardener they mess it up even more for me by requesting first parcel back knowing the replacement really might not be received in time! This is disgraceful and abysmal service and I am FUMING angry.
On top of this a decent company would replace the items with a different courier and upgrade it to next day delivery.

I have nothing else for the gardener to do Saturday, he was hired just for these plants, I cannot cancel and he wasn't available again for 3 weeks so J Parkers have wasted my time, his time and a lot of my money.

AVOID THIS COMPANY. ZERO CUSTOMER SERVICE. APPALLING

An edit.

I see the total bs response below from J Parkers, full if ignorance claiming they didn't recommend anyone to plant these and that I can't plant these myself which jyst proves they can't even be bothered to READ their bad reviews as my review CLEARLY STATES I AM DISABLED HENCE WHY I CANNOT plant these myself! So an all round crappy company, clearly. I will be talking this to trading standards.

This actually happened a couple of months back and I tried so many ways to contact DHL and there is no way to speak to a person. I have a, safe place on all delivery instructions. The delivery driver refused to use it and I was forced to come to the door which is something I never do as I am disabled. I came to the door and the creepy delivery driver was insisting on having a full body shot of me on the photo with the parcel. I refused and he kept insisting. I challenged him stating that I do not need to be in the photo and do not want to be in the photo. I stated that he could get just my arm in and he refused saying it must be all of me. I felt VERY uncomfortable around this man and will now avoid any company who uses DHL.

Initially the housing ombudsman were superb in dealing with my complaint although I waited well over a year for them to make a start!

However when I contacted my case worker back to ask some very important questions he never replied! I was told of I still continue to get problems with my hoysi g association to contact housing omb again however I did and was met with a rude unhelpful lady on the phone who saud she would get them to call me and no one did. I then asked to make a formal complaint abd was refused the right to make this complaint!

Incidentally I had made a second complaint to my housing association on the grounds if discrimination which was ignored so on the time frame provided I sent it onto the ombudsman and had an initial email with someone introducing themselves as my case worker only I never heard from them ever again!
I have today made another complaint to my housing association about discrimination and don't expect I will hear back. We are supposed to rely on the housing ombudsman for impartial and fairness but yet can't even rely on them to help at all anymore!? So where on earth am I supposed to go now?
I am literally being messed about still by my housing assoc, repair works are still not done and they are still lying and the housing ombudsman won't even follow it up. I am disabled with severe mental illness and this is making me more ill.

I have been with Ocado since they very first opened and I am physically disabled with PTSD and agoraphobia so am pretty much housebound and cannot get around a supermarket physically.
I spend a LOT with ocado. Did a big Yule shop this year and unfortunately ended up hospitalised with double pneumonia and only just got out of hospital 2 days ago after 14 days. I came out to find my bank cleared and serious fraud had happened so had to file wlit with my bank who have locked my card and are investigating and have promised everything will be done Tuesday Wednesday at the latest. I didn't even realise because of the fraud my Ocado payment was, affected because I have been in hospital none the wiser! However on realising this I contacted Ocado and told them the moment my bank have made sure my acc is secure and unlocked my card I will make sure the payment goes through she seemed to care for my phlight and said it was okay.

So imagine my disgust today to receive an email threatening to deactivate my ocado account!?

To send this to such a long standing disabled customer I think is truly disgraceful. And it has affected my PTSD and agoraphobia.

You'd think if Ocado were that worried that someone maybe just avoiding paying up they would try telephoning that customer to ask for payment! However the point is I had already been in contact!

Not happy one bit

Love this shop and the people running it! They are very helpful, always great on the phone, nothing is ever too much for them, they are polite and their free local delivery is fab! Also they remember that I'm allergic to polystyrene so don't deliver mine in it! They were wonderful when I got extra delivery for my dog who has cancer.
Their wide choice esp in chews and treats is amazing.
The only thing I will say is I found their new area manager somewhat argumentative when it came to discussing delivery. I just think he could have been more relaxed like the staff always are.

This place is nothing short of discriminatory. I drove HOURS to get here. With my two dogs one of which is my service dog only to be turned away being told no dogs in the entire village! It's all outdoor. I needed to stop and get refreshments before leaving again and I am disabled and needed to use toilet facilities but was also refused. Disgraceful place.

My sofa was, delivered well within the time frame by two wonderful men called David and Adam, who were very friendly, very thorough, quick and unpacked, put the digs together and showed me how it works!

Absolutely delighted with it!

Huge thanks to these wonderful guys!

I HAVE NO interest in any reply from second step. I will make this clear..

Do NOT contact me or Curo in any shape or form ever again.

I was directed to this place by social pescriber as I've had non stop battles with Curo that are making me mentally and physically very ill.

It all seemed promising at first. I had a good hour plus long telephone appointment to tell them everything about my situation and my health to see if they can indeed help me..

They decided they could support me, be my advocate and on asking how they told me they simply pester Curo until they do the things promised. I previously told second step that I have many things in writing from Curo, that I have many pieces of physical evidence, conflicting letters, doctors letters, incidences with witnesses and was told by Jean Deacon at Second step that Curo are bullies and they lie and pester Tennants until they give in. I was told they would help me fight all the issues I had and on further contact I was told various things by Jean who within the space of two days did a complete u turn on those things she told me.

The first time she got back to me after only a very brief chat with Curo she sent me an email stating that she thinks Curo will gain forced access to my property by the end of the week, this caused me to have an almost 2 hr long panic attack and hours of IBS and vomiting. She went on to state to me that Curo could gain entry claiming I'm a danger to myself, when this is NOT true and has never been the case, she was simply stating things that have NEVER been said! My solicitor had to ring Curo who told her that this was not true. Jean then asked if she could visit me Monday! When I was really ill and knew I would continue to be, This whole incident caused me to be ill for a week with chronic daily IBS, several migraines, anxiety, shaking, sleepless nights, vomiting, fibro, ME, arthritis flares and a week later she contacted me again and I was still suffering all these things from her first contact.

In her second contact she stated things that were just not legally true, did a complete U turn on all the things she originally said including she originally stated Curo would never take me to court they'll just blow hot air and threaten etc. She stated I cannot stay in my home whilst expecting the thing I was fighting, that it would not be resolved and if I choose to leave I would be forced into a flat with stairs no garden and no parking, she stated all this threatening scary stuff which is outright discrimination as I am DISABLED and have no bend or straighten in my leg and so cannot get up steps nor can I walk very far to my car. I was on band A with full doctors letters and proof to get this place with no steps and direct parking She is already aware of my health it was discussed at length.

This email caused me another panic attack and meanwhile she rang my phones a few times.
Knowing I am bipolar, ptsd, high anxiety and physically disabled she said these things to me?
My agoraphobia is so bad BECAUSE of Curos previous threats to break in.

Second step claim to support people with mental health. After the first email that caused me illness I no longer trusted her or second step, the illness they have caused me has prevented me from doing any day to day things. This place should not be allowed near anyone of a nervous disposition. I do not trust them, I find her approach merely attempts at control, scare mongering and certainly not with my best interests at heart. I have asked her to stop and my solicitor is going to carry on for me.

I noticed a couple of other reviews here felt second step did this to them too I have also met and spoken with others who have been triggered and scared by Second step. I found the short space with them one big ordeal. I find them sneaky about mental health like they are trying to find a way to use it against me.
I have blocked them from my email and phone and will be telling my GP and social pescriber about this horrendous ordeal. People with mental health should NOT be put onto this place!
It is BECAUSE of people like this that I suffer PTSD, agoraphobia and anxiety/bipolar flare ups. THESE people are the sneaky controlling bullies pretending they have your best interests at heart when they don't. I'm disabled with mental health I'm NOT stupid.

The owner I noticed did not read my Google review properly as they have stated that the team will be in contact with me when I have made it clear that I do NOT want any contact. STAY AWAY FROM ME. I have shown the emails to a human rights solicitor and I will take this further if you try to contact me.

I spent a total of £106.97
pgymy date palm £79.99
Hawaiian Palm £16.99
3 Heather plants £3
Delivery £6.99

I am disabled wheelchair user. On arrival the box was ripped halfway down one side & the bottom, likely because it was heavy.

On unpacking/unwrapping etc the 5ft7 pgymy date palm wobbled fell out of pot! I immediately noticed all roots were extremely dried up & were wound around, most sticking out of the pot, there was no compost in the bottom or sides whatsoever. clearly the palm had been growing in a smaller pot taken out & dumped in a larger pot without compost. I assumed this was all that was wrong.

7.42am I emailed company with pictures of the roots/pot. As I waited for a reply I inspected the other plants.

I found a really fine Web on the hawaiian palm, tried to photograph it but it was too fine/small to show up it just kept blurring. I found what looked like mealy bugs/spider mites-sticky bumps in a couple of areas, every plant enthusiast knows anything like this spreads quickly and is a danger to other plants. I own many established plants already.

The Heather's are promised that if you order multiple they will send a good mix. Two were exactly the same. I started to thoroughly inspect the pgymy date palm as it was in the same box, I found two fronds with a small amount of sticky substance on. I took the leaf off to take a photo against a light surface to show better.

Conveniently the company has no telephone number however after seeing how everyone else has been conned I can see why!

9.42 am I received a response from a manager named Lizzy who gas lighted me, claiming it's in a nursery pot that it's my responsibility to repot immediately she ignored the facts about it's roots etc. For big plants I have never yet bought from a company who expect you to repot them immediately, I had already stated in my previous email to her that I need to buy specialist palm compost, a very big pot when I would have expected to wait at least a year. It's fact that palms get stressed if re planted, this was clearly already stressed-it was droopy & in no soil! Her entire attitude was all blame it on the customer & very gas light. She offered NO resolution whatsoever, just talked but with no substance at all, clearly had no intention of offering any sort of resolve, it was very obvious this company likes to take your money, if there's a serious problem will not part with your money they have effectively conned you out of with plants that fall far below quality, zero quality checks on what they send & in a very costly time consuming disgusting condition.
I responded with the other problems I found. My response was sent within 5 mins. (9.50am)

I waited.... Googled to see if there was any other way to get this dealt with/discussed in a more timely manner.. Waited some more, very much worried as my estaished plants over many years have probably cost me a grand +. I could not put all my plants at risk. After waiting finally around 11am I got to work with insecticidal soap, neem various sprays thoroughly cleaning every centimetre of both plants,working very hard moving many plants around to make sure these two went somewhere with the right conditions but far away from all my other plants. I don't exactly have a big home and am doing this on a wheelchair with a pgymy I can't lift! I finished exhausted and in pain THREE HOURS AND TWENTY FIVE MINUTES LATER at exactly 13.15 pm Lizzy responded. Asking for more photos of the residue a photo of the small hawaiian palm in full including labels. I told her that I had just spent hours cleaning everything and won't be able to show anymore pics of the bugs. I did however give her a full picture of the hawaiian palm including label explained the heathers, the pgymy don't have labels. I sent a photo of the Heather's. She refused to do anything about the hawaiian palm. Her final response was that I need to return everything at my own expense.

I have since taken this up with trading standards who have explained they legally have to replace at their cost not mine, as I am disabled & cannot pack up to send a 5ft7 palm I can hire help & bill gardening express for this. They are asking for impossible things like a photo top to bottom of all plants on a white background without anything else in the photo showing exactly where the bugs are! I don't own a show home there will be stuff in the background wherever I take a photo nor do I have a white background! And it's impossible to get full shot height & width of a huge pgymy AND show the bugs, physically impossible! Hence the close ups!
It has now been left with gardening express refusing to do anymore, refusing a refund offering me a measly £15 voucher! As if I would ever want to shop with them again?! I will be taking this further through trading standards. They are fraudulent, gas lighting con artists. They are day light robbers.

Absolutely fantastic people!
They despatch super quick, are easy and a pleasure to deal with.
Had an issue with Dragon nymphs they suffered a bit in the heat and without hesitation they sent more out but Royal mail kinda messed me about so they sent the whole order again for the third time!
Outstanding service!
They have no issues giving lots of advice and Saffron was particularly helpful!
I now have a mini pond with lots of Dragonfly nymphs and pond fleas for them to eat!
Very happy with this company! And I shall be back next year to get more nymphs!

I now own 3 pairs and whilst they are really good shoes imagine my disappointment when only a day after ordering 2 pairs they started an offer on buy two pairs save £10!!?
Really annoyed esp as I'm disabled and living on limited means

I previously wrote a review about having to take police action following harassment from a delivery driver. Yodel initially acted like they were taking it seriously but that's all it was an act.

I am disabled am going to have to change my number I've had for 20 years. I had a brain injury so don't rember new numbers and Yodel have not reprimanded this driver or taken any measures to ensure I feel safe! This man is the local delivery driver has always been rude (aside from the turning up outside of working hours and ringing my mobile number constantly)
And Yodel won't give me ANY assurances that he will stay away from me or that I will be safe.
No doubt I'll get another useless reply to this asking me to email them again. I already demanded an escalation to management about this matter and they ignored my request!
If this driver steps foot on my property line ever again even if it's with someone else's parcel the police have instructed me to call 999

I have filed a police report today after receiving harassment from one of your delivery drivers.

I am disabled and vulnerable and last week your delivery driver argued through my Ring doorbell with me over a parcel I wanted him to put in the parcel box. It was a tad taller than the box but other than that it was slim and narrow. I was in but on a video call with a specialist doctor.
The driver had a real attitude problem and left the parcel on the path despite me telling him to place it in the box til I get out. The parcel was blown against the wall in the High winds and contents wrecked. I left feedback on the driver.
Since that feedback he has been ringing my mobile (which he has no right to do) off the hook, my mobile was NOT given to Yodel but only to the company I ordered from. Your driver was ringing me up til 7.30pm. I know it's his number as he rang me from the same number at the exact time of delivery just before I answered the RING camera. I have rejected all his 5 calls and he refrained from leaving a voicemail.
Today he rings again then 2 mins later he's at my front door. I answered the camera doorbell and thought to myself 'oh no not this driver again' but I thought he had a delivery so I told him to leave parcels in the parcel box.

However to my horror he starts saying he has no parcel and he has come over about my negative feedback I left him! I was gobsmacked so hung up the camera my end.
He then goes and disturbs my neighbour confronting her about my feedback of him. She found it awkward and weird.

This is absolutely disgraceful behaviour and I have reported it to the police under harassment and I have a crime reference number I have also screenshot the calls and the call from the exact same number that matched the time of delivery too.

My neighbour said he had an attitude and was very unhappy. This is not her problem or mine. I will now be going out of my way to never use a company that uses Yodel! This has made feel threatened and unsafe.
I cannot believe Yodel hire people like this and allow them to call people's personal mobiles out of hours and to turn up at their homes.

Disgraceful company. Every complaint I open they immediately close before they've even looked into it or resolved it! My Internet speeds gave been slow since I first signed up. My VOIP often has poor quality calls. An engineer was booked and I cancelled my Specialist appointment and the engineer never turned up!

I then get an email saying they're checking on my Internet speeds and they'll be in touch. They never got in touch and I log into my account to see a message stating I told them it was resolved!?! I NEVER told them this at all.
I am disabled and my entire home runs off smart devices and Alexa and slow speeds are no good for me.

From the moment I joined BT I gave had nothing but upset and stress from them. Non stop cancelled orders infuriating advisors.

BT are abysmal

Edit
I'm asked to contact BT via twitter or FB, that's a joke! They NEVER reply on fb and on twitter they were so rude and refused to accommodate my disabilities.

FOUR months and I contacted them over 54 times!

FOUR months it took them to finally email admitting that after 4.5 months my item is clearly lost. When I provided them proof in delivery companies own words that they had lost the item 4 months back!

FOUR MONTHS it took them to refund me.

FOUR MONTHS they have charged me interest and late payment fees as I refuse to pay for an item not received.

FOUR MONTHS they have given me payment defaults on my credit score which is now affected me badly. All over THEIR abysmal disgraceful lack of customer service.

FOUR MONTHS they have made me ill for.

And even after FOUR MONTHS I reply to their email that says they refunded me to complain about all the charges and the next advisor goes backwards and isn't even aware it's refunded and responded that "they are investigating where my parcel is!?!?!" these clowns don't know their @rse from their elbow!

FOUR MONTHS a different person responds to you everytime, each person asking yet again for your name, acc no, address and telephone number and each person undoes what the last person started!

I have moved away and certainly don't see the point in paying you people a penny now that you've already ruined my credit rating with your p¡ssing around.

Studio should be shut down! Hundreds of complaints just like mine fill their Facebook and twitter.

And their bullsh¡t responses to these reviews stating they are sorry and they g ace emailed you.... Well that's as far as it goes. By the time you respond a different advisor undies the last advisors email!

I've had it.

They were hired by my landlords to do all the work on my new place before I moved in.
They cut my kitchen blind (that I had bought) too short and wonky width ways when they were told by myself and Curo and it was written on box not to cut the larger blind! They cut the bathroom blind too short width ways too.
They left a knob off my brass curtain pole which is completely missing, likely they've chucked it away. It was all there ALL parts of every item I bought with my own money was checked before being left for them. The curtain pole annoys me every time I look at it.
Everytime I visited I was slipping or tripping on their rubbish and was having to bag up rubbish and loose screws etc left lying around the floors

The open wardrobe pole unit wasn't done evenly it collapsed and started to fall forward onto me! Luckily a friend was here to help. The guy hadn't evenly adjusted each pole! One was on hole 16 and the other 3 on hole 15! So the moment I put clothes on it collapsed!
The back garden fence panels are loose with missing screws.
They then fly tipped all their rubbish into my council bins!

And in short they have totally wrecked my gazebo! It cost me £250 and an outer extra waterproof cover I bought was £55. I don't have a lot of money I am disabled that was my entire savings spent on it to use in my garden as my physio area. I now have a piece of physio equipment rusting in the rain. They ripped the extra cover and just took it away and dumped it without telling me, expecting me not to notice! They said it was ripped on opening. I had previously checked everything including removing that cover to check it. It has a big note inside from manufacturer that says to make sure its kept warm and gently unfold it. I feel this wasn't followed. They didn't use the weight bags provided with the gazebo or the sand I had left with a post it note two weeks prior that was for the weight bags. Who in their right mind puts a gazebo up without any tethering or weights?? This makes no sense. Heard an almighty noise in the evening and the gazebo had taken off and was in the neighbours garden! The entire cover is ripped and muddy and the neighbour says has dog poop from their garden on it. I have a photo of it on its roof in the neighbours garden. This is so many levels of wrong. It could have killed my dogs, could have hit me as it took off, it could have hit the neighbours, smashed windows, damaged fences or hit someones car. Luckily I had not bought the other pieces of physio equipment yet but was due by end of November. I am beyond distraught and very upset about this. I am awaiting operations and am not allowed my operations until I have built up strength using physio equipment. These cowboys have told Curo they are not liable for this big disaster! This was MY money they have messed around with. They were PAID to do all of this including the gazebo. The same guy who has messed up everything inside apparently did my gazebo. He's incompent and shouldn't have been allowed to do any of the works.

I can't go ahead and go on the waiting list at all for any of my operations. In short they are HOLDING up my health and recovery due to their shoddy workmanship.
I had high hopes as the manager of this company was LOVELY. I feel that the instructions for all jobs either weren't relayed correctly or it's just a very bad member of staff that has let them all down. Either way I am now suffering because of this. My physio regime is 3 times a day. I don't have anywhere to do physio at all so in fact my physical health is now declining. Whilst they refuse to correct their huge gazebo mistake!
I have since found the bag of sand I provided which is in the back garden in a bush! I had even bought more thinking they'd had it taken away with other rubbish. And yet they still don't come back to try and make things right. Liam had told me they would be back to fix things.
I will be contacting both the ombudsman and trading standards.

A reply from this company calling me a liar! Seriously?? I have all the emails from these liars saved. As for the comment that most of my reviews are negative. This is clearly from a moron who has never heard the saying that people tend to be driven to negative reviews as a result of terrible customer service. People don't as often put good reviews and since Trustpilot IS the best platform to air a complaint..... I'm using a WAY WAY BETTER COMPANY NOW WHO I'VE HAD NOTHING BUT WONDERFUL INTERACTIONS WITH.
Karma comes back to those who lie and you'll get yours.

I am disabled and recently out of hospital I am supposed to avoid stress but have had a stressful hour on the phone to your sales team who had no care whatsoever literally they couldn't be anymore unhelpful or sound anymore rude and bored! An order with you was not even attempted to be delivered by the useless company you use and is being returned to sender!
For a start I have to get all EVRI parcels sent either to my mums address or to a parcel shop as EVRI have lost me hundreds of pounds and continue to misdeliver parcels! I chose a parcel shop being disabled there's only one I can get to that has drop kerb and parking right in front of the door.
Anyway it said out for delivery Saturday, I've had no text updates despite signing for it, I went to the shop tlshe confirmed she was there all say and no attempt was made! I went onto the EVRI tracking and it says returning to sender! With no explanation why! I speak to studio I'm on hold 29 minutes, get through to the most uncaring couldn't be bothered advisor who just gave me the same non answers over and over. I asked for a manager 3 times before she apparently put me through, which by the way the manager suspiciously had the exact same voice as the advisor and was just as cold and uncaring and said I'm expected to wait 14 days for a refund to my account so I have to wait to reorder the item! Which will likely be out of stock by then or no longer in the sale! On top of that I asked if you'd rightfully be refunding the original postage too and your so called manager refused to answer! I told her I was not happy with her and request a different manager and she refused.
On top of that I only get free local calls for an hour. If it goes even 2 seconds over I get charged for the whole hour plus! It was 1 hour and 1 min, so I will now have to pay for that as well as being late for my hospital appointment and wasting a whole hour with no answers.
Studio used to be good but their customer service is now non existent and I will be going to trading standards and the ombudsmen about this. I have been explained it's the Gelet jacket that's being sent back and bring disabled I needed that desperately.

I might also add that I have been promised FOUR manager call backs since August about account issues and a complaint there and have had NOTHING. The only time I ever had a call from Studio was months back about a review and they ignored my online account notes rang my landline at times they have been told I'm not available. I am only available on mobile between 11.30 am and 3.30pm due to hospital appointments.
I want to raise a formal complaint about this non existent service.

I'm fuming angry. I finally left these clowns because their constant messing me around for several years made me ill and suicidal. I had previously had 3 open ombudsman cases on them and the citizens advice dealt with them for 6 months because I couldn't cope with them. I opened an online account finally got around hugely in credit and was checking monthly and giving monthly readings.
Now that the energy market has changed I left them and yesterday gave them a final meter reading and was £600 in credit I was told they'd likely owe me.
Today I sign in and they are claiming I owe THEM £277! So I'm thinking how on earth can a 3 month bill be over £800, esp as its summer and I've been in hospital on 3 occasions each time for over 2 weeks.
I get onto chat. Two advisors leave the chat without talking to me. The last advisor doesn't answer my questions whatsoever. Avoids answering or explaining how this bill is so big. So I push it and ask what was the billing period and he finally responds 6th Oct to 7th July!?!?
WHAT!?
I had been watching the online account after every meter reading given to check if it was getting low, ready to add funds if it did but kept in credit so I was finally stress free.

But no British Gas have to mess me up one last time don't they?! I asked him why they haven't billed me all this time and he LEAVES THE CHAT WITHOUT RESPONDING AND PUTS THE ROBOT BACK ON!

I am disabled and cannot mentally cope with this again. I am mentally exhausted from this. Billing me for 9 months is completely and utterly unacceptable and I am not paying you robbing liars another penny.
The update is I messaged them via twitter with a link to this review and was still going around in circles for 2 days without answers only when I pushed it did she finally admit the bills all their fault and offered me a measly £50 off! She stated that British gas put on a hold on my account when it was with the ombudsmen and forgot to remove that hold back in DECEMBER LAST YEAR! This is shocking and disgraceful and utter incompetence.
Since its your fault and I did everything right my end to try and stay on top I will NOT be paying you complete mess up clowns a penny. Take me to court of you like but I have saved screen shots of the proof and as I am disabled if this goes to court you will be offered £1 a month.
I will not be wasting my time on twitter again.