Reply from Eneba
Greetings, Alejandro!
We are sorry to hear about your experience. We are a fully legitimate business whose main goal is to bring the best value to all of our customers. However, we also acknowledge that on rare occasions, issues with purchases may arise. For such situations, our designated Support Team is always on standby to assist!
Our team has requested specific information from you to verify the issue, but unfortunately, we have not received the details needed to proceed. Please understand that without this verification, we are unable to confirm the problem or provide any resolution.
If you change your mind and would share the requested information, our support team will be happy to assist you further.
Warm regards,
Team Eneba