Michael Gabriel

I strongly advise staying away from Pitch-Us to avoid unnecessary stress, financial loss, and lasting damage to your music career. Earlier this year, I purchased two promotional campaigns from this company. Shortly after, both campaigns were flagged by Spotify for "irregular streaming" activity. The result was severe: my entire catalog was removed from the platform, and I was forced to pay financial penalties for streams that were ultimately determined to be artificial.

Pitch-Us was the only promotional service I had engaged, making it unmistakably clear that the flagged activity came directly from their campaigns.

Worse still is how they handled the situation. Pitch-Us promotes a “guarantee” on their website, claiming a refund if they fail to deliver the promised streams or if your music is unjustly removed and they were the sole marketing service used. I met both conditions. Yet, despite repeatedly providing the required documentation, I was met with delays, contradictory responses, and repeated requests for the same information.

Communication has been chaotic at best. I’ve dealt with individuals named “Olivia” and “Laura” who have made misleading claims, including telling me that a refund had been processed when it had not. I was also falsely told I had missed the refund window, despite providing evidence to the contrary. And astonishingly, when confronted with the fallout from their campaigns, their proposed “solution” was to run even more traffic, presumably using the same methods that got my music removed in the first place.

Even months later, the dialogue continues, filled with inconsistent responses, disorganization, and what appears to be outright dishonesty. Most recently, they denied ever streaming a title that happens to be the name of my album. That shows a clear lack of attention to basic details.

In my experience, in addition to the blatant attempts at obfuscation, Pitch-Us operates without the professionalism, transparency, or ethical standards that any artist should expect from a promotional partner. The consequences of working with them have been severe and far-reaching. If you value your music, your credibility, and your peace of mind, I strongly recommend avoiding this company entirely.

After many friendly and confident reassurances that they were legit and even suggesting that they work closely with Spotify, I proceeded with two campaigns. It took two over a month, but Spotify notified my distributor to inform me that they had detected suspicious streaming activity. Whatever streams Pitch-Us had "triggered" were removed -- and so was my album and already a warning on the second release. Now I'm just waiting for the insult cherry on top of the injury cake - a monetary penalty from the distributor for every infraction (seven tracks times $11.40). Over the last few weeks, I asked Pitch-Us repeatedly and politely for a refund, but no response. Now I'll have to take this to the next level. I can't believe that they still have the nerve to promote this destructive service. It's challenging enough to be a music creator these days without this stuff happening!

I'm dealing with yet another "Federation Realm Object [domain] Not Found" error — an issue I've encountered repeatedly over the past year. Usually, it takes two calls and about 20 minutes to resolve, despite support acting like it’s a new problem every time.

This time, however, I’ve made eight calls, spent nearly five hours on the phone, and have two case numbers and an "escalated" ATS ticket. My client has been waiting four days for their (not inexpensive) paid email account to work — completely unacceptable for a business-critical service. I was promised a 24-hour resolution, yet here we are well past that deadline.

I've spoken to more than six different reps (2 - 3 each day), received two of their direct email addresses, and have been requesting a fix since Monday morning — it’s now Thursday afternoon. Despite assurances that this was escalated, nothing has been done.

When GoDaddy moved to Microsoft Office 365, it was a disaster — poor documentation, lack of support, and my business lost clients due to the chaotic transition. Now, these ongoing "Federation Realm" issues continue to disrupt my business, yet my concerns have been repeatedly ignored. To top it off, when I called for support and voiced my frustration, your automated system hung up on me after responding "Sorry you're not satisfied..." Beyond the pale, to put it mildly!

I reluctantly admit I've been with GoDaddy since 2006. This level of service is completely unacceptable and yet has become par for the course with GoDaddy. If you're looking for a hosting, email, or domain service, go anywhere but here.

My experience with their customer service convinced me not to buy. Perhaps their shoes are nice, but I don't appreciate being bombarded with reminders to buy and offering no unsubscribe option. I believe there's a legal requirement in both Europe and North America for legitimate marketing emails to provide at least an option to opt-out of further communication, and these people don't bother. Email support took nearly two weeks to respond and only to say "ticket closed." I've received no actual response to my question or concern. I'll get my shoes from a company that respects and appreciates me as a customer.

After trying several promotional platforms that claimed to connect us with curators, editors, playlist makers, radio stations, magazines, and other key influencers, one stood out above the rest: MusoSoup. Despite their quirky name, they delivered exceptional value and tangible results that far surpassed our expectations.

From maximizing our promotional budget to forging meaningful relationships with curators that lasted beyond the term of our campaign, MusoSoup provided a level of flexibility and control we hadn't experienced elsewhere. We could precisely tailor our campaign to match our goals, and their exceptional customer service made the process seamless. What truly set them apart was the genuine human connection we felt with the MusoSoup team—they went above and beyond to support and guide us every step of the way.

When it comes to launching our next campaign, the choice is already made. MusoSoup has earned our trust, and we can’t recommend them highly enough to other artists looking to elevate their music.

Great service, prices, and nice after-sales follow-up! Kudos and wishing you continued success. ;)