Trusting Pitchus with my songs was the worst decision I’ve ever made. It’s been 5 months, and my Spotify algorithm is still completely destroyed. I no longer appear in “similar artists,” and I’m... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Like: 1. Ease of navigation of your site: 2. Ease Of Actual Purchase Of Service In the Middle: 1. Auto Communication 2. Communication of Needs Dislikes: 1. Really No communication of... See more
Company replied
I was impressed by the way our song was pushed hard on multiple Spotify algorithmic playlists, especially Discover Weekly. We saw streams on the Mixes playlist increase quickly as well. I am further... See more
Company replied
So far happy with giving it a try for 1 song. Instead of pitching you on curator playlists it goes through algorithm process. Seems much more legit which is nice considering how many fake playlist p... See more
Company replied
Company details
- #13 of 14 best companies in Media and Marketing Agency
Written by the company
Pitch-Us.com have been tirelessly supporting aspiring artists in their journey towards growth since their establishment in 2017. Through a wide range of innovative solutions, Pitch-Us.com have revolutionised the way musicians navigate the competitive music industry. By offering a comprehensive suite of resources, they empower artists to take control of their artistic vision, develop their unique sound, and effectively promote their music to a global audience.
Contact info
19 W 24th Street, 10010, New York , United States
- hello@pitch-us.com
- pitch-us.com
You should know
3.2
Average
391 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
Trusting Pitchus with my songs was the…
Trusting Pitchus with my songs was the worst decision I’ve ever made.
It’s been 5 months, and my Spotify algorithm is still completely destroyed. I no longer appear in “similar artists,” and I’m invisible in discovery playlists.
To make matters worse, I was fined $15, and two of my songs were permanently removed from all platforms.
Their so-called “service” does nothing but sabotage your career, kill your algorithm, and erase your presence.
For any artist who values their future and visibility — stay far, far away from Pitchus!
January 2, 2025
Unprompted review
Reply from Pitch-Us
Hello Sinan,
Thanks for sharing your thoughts. Since your campaign was completed months ago it cannot be directly tied to the issues you are experiencing now. Our approach is based on verified promotion and ad-driven growth to help artists safely expand their audience.
Kind regards,
Team Pitch-Us
Advertisement
dont use them.
The campaign started pretty good, until February, my song was taken down, I've been contacting them ever since to fix it or refund me. They have been ignoring me.
January 3, 2025
Unprompted review
Reply from Pitch-Us
Hello Sharif AG,
We understand how frustrating this must feel, and we’d really like to help. Unfortunately, from this review alone we cannot see who you are or which campaign it relates to.
Please reach out to us at hello@pitch-us.com with your details, and we’ll be happy to review your case and make things right.
Warm regards,
Team Pitch-Us
It’s All Bots
Tried them out starting a month ago. It’s all Botted. Don’t trust it. And they duplicate charged me 4 days in a row. And they were supposed to put out an article on rolling hype but never did. I’ve tried to contact them via Email, no response. If I could give them zero stars I would. Save yourself the money, go somewhere more trusted like Imperium or Boost Collective.
June 9, 2025
Unprompted review
They use bots and got my account…
They use bots and got my account deleted by spotify for using bots
July 7, 2025
Unprompted review
The streams are artificial and my song…
The streams are artificial and my song got flagged and removed. So much for “real playlist and no bots and only organic growth” this company is not honest and you should avoid them unless you want to get flagged.
June 25, 2025
Unprompted review
Advertisement
Outrageous charges
This company supposed to charge weekly but is charging every 4 days. In my case everyday. Don’t I repeat don’t use the services they are thieves.
June 8, 2025
Unprompted review
BEWARE, THIS COMPANY USE BOTS
Was a reliable company, but something happened at the start of 2025. I guess greed kicked in. You will end up with a strike for artificial streams at best, but probably a fine or your music took down. Do yourself a favour and avoid this company at all costs.
If you have already started a campaign then make sure to report the bottled playlists to Spotify, you can check them using artist.tools playlist checker ( Google it!)
Now I will wait for the Pitch Us standard generic reply of we don't use bots and have no record of your campaign nonsense, but trust me they know what they're doing and are most certainly using bottled playlists.
March 10, 2025
Unprompted review
Reply from Pitch-Us
Hi Ransom Recordings,
We’re sorry to hear about your experience. To clarify, we do not use any of the promotional techniques mentioned in your review, including any form of artificial streaming. Our approach has always been to support artists through verified, trusted channels.
Before we begin working with any playlist curator, we carefully vet and verify both the curator and their playlists using tools like artist.tools and our own internal checks. If a curator doesn’t meet our standards, we do not move forward with them.
Since your review was submitted anonymously and we have no record of your order, we kindly ask you to reach out to us at hello@pitch-us.com with your order number or email address used at the time of purchase so we can look into this further and resolve it for you properly.
Thank you,
Team Pitch-Us
Avoid Pitch-Us at All Costs
I strongly advise staying away from Pitch-Us to avoid unnecessary stress, financial loss, and lasting damage to your music career. Earlier this year, I purchased two promotional campaigns from this company. Shortly after, both campaigns were flagged by Spotify for "irregular streaming" activity. The result was severe: my entire catalog was removed from the platform, and I was forced to pay financial penalties for streams that were ultimately determined to be artificial.
Pitch-Us was the only promotional service I had engaged, making it unmistakably clear that the flagged activity came directly from their campaigns.
Worse still is how they handled the situation. Pitch-Us promotes a “guarantee” on their website, claiming a refund if they fail to deliver the promised streams or if your music is unjustly removed and they were the sole marketing service used. I met both conditions. Yet, despite repeatedly providing the required documentation, I was met with delays, contradictory responses, and repeated requests for the same information.
Communication has been chaotic at best. I’ve dealt with individuals named “Olivia” and “Laura” who have made misleading claims, including telling me that a refund had been processed when it had not. I was also falsely told I had missed the refund window, despite providing evidence to the contrary. And astonishingly, when confronted with the fallout from their campaigns, their proposed “solution” was to run even more traffic, presumably using the same methods that got my music removed in the first place.
Even months later, the dialogue continues, filled with inconsistent responses, disorganization, and what appears to be outright dishonesty. Most recently, they denied ever streaming a title that happens to be the name of my album. That shows a clear lack of attention to basic details.
In my experience, in addition to the blatant attempts at obfuscation, Pitch-Us operates without the professionalism, transparency, or ethical standards that any artist should expect from a promotional partner. The consequences of working with them have been severe and far-reaching. If you value your music, your credibility, and your peace of mind, I strongly recommend avoiding this company entirely.
January 9, 2025
Unprompted review
Reply from Pitch-Us
Hi Michael
We’re truly sorry to hear about your experience and the frustration it caused. We want to clarify that we do not use any promotional methods or techniques that would knowingly violate platform policies or harm artists. Our goal has always been to support creators with genuine visibility and long-term growth.
Regarding your specific case, we’ve already resolved your concerns, and we’re glad we could bring the matter to a close. While we originally processed your refund months ago, it was unfortunately delayed due to a chargeback process initiated from your side, which temporarily blocked our ability to issue it again. However, this has since been handled and resolved completely.
We apologize if any earlier communication came across as unclear or delayed. During this period, our team responded to every email you sent and provided answers to each of your questions. Additionally, when we promote projects, we either promote each track separately or full albums depending on the package and campaign goals - our records reflect that accurately.
We value transparency and accountability, and we understand how important trust is in any collaboration. We appreciate your feedback and will continue to improve our processes so that every artist feels informed and supported throughout.
Best regards,
Team Pitch-Us
Spotify put down one of my albums…
Spotify put down one of my albums because artificial streamings, the only promoting platform I used was this one. One of my songs reach 100k + streams in a week only to go down to a 3.5k the week after because Spotify didn’t recognize them as legitimate.
Even though Pitch-Us answers to my emails, they keep sending info through different articles covering their assess by making it look that they are the victim because the music industry takes advantage of artists. We all know Spotify is a thief but definitely Pitch-Us is not something I would recommend or trust. This definitely messed up my algorithm and now I’m trying to find a way to put my Album back on Spotify.
May 25, 2025
Unprompted review
Reply from Pitch-Us
Hi LIZZANTINO,
We’re sorry to hear about your experience. To clarify, we do not use any of the promotional techniques mentioned in your review, including any form of artificial streaming. Our approach has always been to support artists through verified, trusted channels.
Before we begin working with any playlist curator, we carefully vet and verify both the curator and their playlists using tools like artist.tools and our own internal checks. If a curator doesn’t meet our standards, we do not move forward with them.
Since your review was submitted anonymously and we have no record of your order, we kindly ask you to reach out to us at hello@pitch-us.com with your order number or email address used at the time of purchase so we can look into this further and resolve it for you properly.
Thank you,
Team Pitch-Us
Advertisement
This company has no shame in lying to…
This company has no shame in lying to your face they will go above and beyond to pretend they aren’t robbing your pockets and reputation. Bad Service Stay Away! pay your unemployed friend 50$ to run u fan pages for a month and i promise you’ll get more results.
Down here you’ll see a reply from their company lying again.lol
May 16, 2025
Unprompted review
Reply from Pitch-Us
Hello trapbeforeyourap,
We’re genuinely sorry to hear you feel this way. While we understand your frustration, we want to clarify that we do not engage in any misleading practices, and our goal has always been to support independent artists through transparent, ad-driven, and playlist-based promotion.
If something in your experience felt off or went unresolved, we’d truly appreciate the opportunity to look into it. Since this review doesn’t include identifying details, please feel free to reach out to us at hello@pitch-us.com so we can investigate and address the situation properly.
We’re committed to making things right whenever we can.
Best regards,
Team Pitch-Us
Horrible customer service and fake bot playlists!!!
Customer service is next to non existent. Had to repeatedly contact to get response when order was never started. Used service for 3 songs and Spotify ended up removing all streams.
March 12, 2025
Unprompted review
Reply from Pitch-Us
Hello Mark,
We’re really sorry to hear about your experience. We understand how frustrating it can be not to receive timely updates, and we’re currently working to improve response times during peak periods.
Our promotion strategy is centered around ad-driven growth and vetted playlist placements. We also carefully review every curator we work with before starting any campaign.
Unfortunately, we can’t identify your specific order based on this review alone, but if you reach out to us at hello@pitch-us.com, we’d be happy to look into this further and work toward a resolution.
Best regards,
Team Pitch-Us
don't use their service
don't use their service
beside that i havent had that many streams i got all my streams deleted and this is what spotify sent me
We’ve detected artificial streams on this song. These streams have been removed from your all-time stream count above and across Spotify, but not from your private data below. If you have questions, including how this may affect your royalty payments, please contact your label or distributor.
May 2, 2025
Unprompted review
Reply from Pitch-Us
Hello Consumer,
We’re sorry to hear about your experience. We want to clarify that we do not use any streaming methods that would knowingly violate platform guidelines. All of our campaigns are built around targeted visibility, playlist pitching and algorithmic engagement - never shortcuts.
Unfortunately, based on this review, we don’t have enough information to identify your campaign. If you could reach out to us at hello@pitch-us.com, we’d be more than happy to investigate and work toward resolving this properly. We're committed to transparency and artist safety, and we always do our best to make things right.
Best regards,
Team Pitch-Us
When I first saw pitch us I read that…
When I first saw pitch us I read that they they contact playlist curator I was like oh that’s awesome and also that they ran on Spotify ads I have a tour coming up and I definitely needed the help a month later Spotify shut down my whole album and I sent 4 emails to and no response because I recorded with a member of the wutang clan it’s going to take me a week to get my music back on thanks for the bull hockey pitch us send me back my money
April 30, 2025
Unprompted review
Reply from Pitch-Us
Hello Lance,
We’re truly sorry to hear about this situation and understand how frustrating it must be. We want to clarify that while our campaigns are focused playlist pitching, we do not use any methods that intentionally violate platform rules.
We’ve reviewed your case and want to confirm that we are currently in the process of issuing your refund. We also regret the delay in communication and are working to improve response times during high-volume periods.
Thank you for your patience — we’re committed to resolving this properly.
Best regards,
Team Pitch-Us
Advertisement
Pitch-Us will lie DO NOT USE!!!
I had songs on spotify with organic listeners. I wanted my music to reach more audience by utilizing pitch-us. I spoke to a rep "Amy" and she promised they were organic but after a week or so spotify removed my song which prompted me to research their company which is something I should've done prior. Never again! DO NOT use pitch-us or anyone else offering organic streams. They will have your song removed and possibly banned from spotify all together.
April 21, 2025
Unprompted review
Reply from Pitch-Us
Hello Chad,
We’re genuinely sorry to hear about your experience and understand how disappointing that must feel. We want to emphasize that we do not use any methods that go against Spotify’s terms. Our campaigns are based on strategic ad traffic, algorithm-focused promotion and playlist pitching services.
We’re also sorry if there was any confusion in communication. If you spoke with a member of our team and something didn’t go as expected, we’d really appreciate the opportunity to look into it and clarify. Unfortunately, we can't identify your campaign based on this review, but you're welcome to reach out to us directly at hello@pitch-us.com so we can investigate and resolve this.
Best regards,
Team Pitch-Us
They are using BOTS..
They are using BOTS... if you want to have a bad relationship with Spotify and get flagged for Fake Streams... Do Not Trust Them. Business located in UAE, I doubt they will get penalized for promoting and running a fake service. Use at your own risk.
March 31, 2025
Unprompted review
Reply from Pitch-Us
Hello Charle,
We’re sorry to hear you feel this way. It’s important to clarify that our services include playlist pitching and algorithm-focused promotion, and we do not use bots or any above mentioned streaming methods. Our campaigns are designed to support long-term artist growth in line with platform guidelines.
Additionally, we noticed that most of your reviews across platforms are 1-star, which may reflect a broader concern with multiple services — not necessarily our process. That said, we’d be happy to take a closer look at your specific case and assist further.
If you'd like to resolve this directly, please reach out to us at hello@pitch-us.com.
Best regards,
Team Pitch-Us
SCAM COMPANY
This company uses bots to generate your streams. Do not trust this company. I got a fine and was threatened to be banned from Spotify. As an Indie Artist, you have to be so careful with companies who are in charge of your promotions. If it sounds too good to be true- it is!! Very shitty experience. You have been warned!!
March 5, 2025
Unprompted review
Reply from Pitch-Us
Hello Vittoria,
We’re truly sorry to hear about your experience and understand how upsetting this situation must be. We want to make it clear that we do not use streaming methods mentioned above. Our services are based on ad-driven exposure and curated playlist pitching, and we carefully review every campaign to ensure it aligns with platform policies.
Unfortunately, we’re unable to identify your campaign from this review, but we’ve requested more information so we can investigate and address your case directly. If you'd prefer to reach us, please contact hello@pitch-us.com and we’ll do everything we can to support you.
Best regards,
Team Pitch-Us
Scammers
I can’t see myself working with Pitch-Us anymore after reading those comments from other people because I don’t think people have time to spread false rumors about Pitch-Us. I heard about bot being used and I won’t let them fake things. Pitch-Us made their promotion very expensive lately I don’t like greedy individuals. I won’t use their promotions anymore. GOD helped me to come across Shape Records. They promote your songs professionally. Don’t work with Pitch-Us if you wanna make it in the music industry scammers shouldn’t be trusted
April 27, 2025
Unprompted review
Reply from Pitch-Us
Hello Merlin,
Thank you for sharing your thoughts. We’re sorry to hear you feel this way, and we understand your concerns.
We want to clarify that we have not raised prices across all of our services — only for certain campaign types where our own advertising and operational costs have increased. These updates weren’t made out of greed, but to maintain the quality and performance of the services we provide.
We also want to emphasize again that we do not use any streaming methods above. Our campaigns focus on real visibility through playlist pitching and algorithmic promotion strategies that comply with platform guidelines.
We’re always open to conversation and happy to clarify any concerns directly. You can reach us anytime at hello@pitch-us.com.
Best regards,
Team Pitch-Us
Advertisement
The lists you put us on are 95% botted…
The lists you put us on are 95% botted and we got one of our songs taken down after it was on Spotify for two years. We notified you in the beginning of placement and you said you would fix it and we never heard back. Do not work with this platform, you will lose all of your investment into your music.
April 25, 2025
Unprompted review
Reply from Pitch-Us
Hello JDJ,
We’re truly sorry to hear about your experience. Please know that we always review and vet every playlist curator before we begin any placements to ensure their playlists meet quality and compliance standards.
We regret if there was any delay or miscommunication after you reached out. That’s not the experience we aim to provide, and we’d appreciate the chance to review your case further. Unfortunately, we don’t have enough information from this review to identify your campaign.
If you’d like us to investigate and resolve this properly, please reach out to us at hello@pitch-us.com — we're here to help.
Best regards,
Team Pitch-Us
Your music will be removed from Spotify…
Your music will be removed from Spotify if you use this service (take it from me, someone whose music was just removed from Spotify due to the streams from these playlists being flagged as artificial).
Any company that promises a set number of streams is 100% using bots to get you there. Please don't make the mistake I did using this service, no matter how pretty their branding is.
It took over 6 weeks to get my track playlisted in the first place using this service, which was frustrating. That said, I also noticed each night at the exact same time, almost all my daily "listeners" were listening (this was my first indication that they use bots).
In short, do not trust their website because clearly it is full of misinformation—every stream you get using this service will be from a bot.
April 24, 2025
Unprompted review
Reply from Pitch-Us
Hello user,
Thank you for sharing your feedback. Since this review was posted anonymously, we currently do not have enough information to identify your order or campaign. We’ve sent a request for more details so we can properly investigate and address this matter.
Regarding our playlist campaigns, we want to clarify that there were some postponements recently, for which we provided compensation to every affected customer. Additionally, whenever we begin working with any curator, we always carefully review and verify the legitimacy of their playlists before moving forward with any promotions.
If you’d like us to look into your specific case, please reach out to us directly at hello@pitch-us.com.
Best regards,
Team Pitch-Us
Mixed Experience with Pitch-Us – Proceed with Caution
I’ve used Pitch-Us five times now, and I want to be completely transparent about my experience.
When I first signed up, I had a strong suspicion that they were using bots to deliver the advertised “organic” streams. And I was right—they do. That said, I knowingly proceeded because I wanted to give my releases an initial push and hoped that the momentum would lead to organic traction from real listeners. And to be fair, the results were undeniable—for about two months, each release saw a significant spike in streams, giving the impression of serious momentum.
However, there is a catch—and it’s a big one.
Eventually, Spotify and DistroKid flagged my songs. I received notifications that my tracks were being removed due to artificial streaming activity. This has never happened with any of my previous releases, and Pitch-Us is the only streaming service I’ve ever used, so the cause was clear. That alone is enough to make me reconsider using them again.
Would I use their service in the future? Honestly, no. The risks now outweigh the rewards, especially with the dramatic price increase. Their stream boost package used to be somewhat affordable, but now the pricing has jumped from $700 to $2000 USD per song. That’s a hard pass for me.
In summary, if you're aware of the risks and just want short-term traction, the service can deliver. But if you're looking to build a sustainable and legitimate career on platforms like Spotify, I'd advise steering clear.
November 28, 2024
Unprompted review
Reply from Pitch-Us
Hello Daren,
Thank you for taking the time to share your detailed feedback. We want to clearly state that we do not use any promotional services or methods that would intentionally harm any artist or their career. Our focus has always been on safe promotion strategies.
Regarding the pricing we increased our prices because the costs on our side for ad-based and compliant promotion have risen. The final price can vary depending on how many streams are requested and the duration of the campaign.
We always strive to deliver the best possible results while protecting the integrity of our customers' music. If you'd like to discuss your case in more detail, please feel free to reach us at hello@pitch-us.com.
Best regards,
Team Pitch-Us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.