mary newby

Temu is brilliant! Things are very reasonably priced, good quality with fast delivery and there is so much stuff I can spend hours looking through all the pages. I find things that I never knew I needed! So many stocking fillers. And if ever you are not happy with something they will refund you straight away with no problem.
I have made several orders with them and will be looking to make further purchases in the near future.
I say just do it!

We have been with Homeaway (formally Owners Direct) for over 10 years and had no problems at all but since being taken over by homeaway its been a nightmare!
We have always had on average 8 booking per year and had contact with our customers from first enquiry and taken payments direct.
But now homeaway say we cannot advertise with them unless they are allowed to take the payment. So thought we would give it a go.
What a mistake!
Apparently as this payment was the first to be taken by them,( even though we have had 10 years of bookings with them) they will not release it over to us for 30 days by which time the clients will have been and gone out of our villa.
What right have they to do this! Who's money is it?
Also not only do we pay to advertise on their site, they now take an extra £109.20 off of our clients which is bad enough but then they are charging us 3% to have our money paid over to us. It unbelievable how they are getting away with it!
In fact it is illegal to charge credit card fees since January this year please see below link
Consumer Rights (Payment Surcharges) Regulations 2012.
(I suspect that they wipe this link out.)
Have tried 3 times to sort it out over the phone but have got no where, even asked to speak to a manager but they said they could not put us through but will pass the message on for someone to ring us.
They never rang also asked for a complaint form ( as all you can find on the web site is a complaint form for holiday makers) and all you get is a survey.
As soon as we get our money(or whats left of it) we will be leaving homeaway and they can stick their website where the sun dosn't shine.
We have now started advertising on Simply Owners who seam to be a reputable company who don't fleece honest folks for every penny they can.
I suggest all owners who have experienced any of these problems to leave this terrible company homeaway. You will certainly be better off!
Without owners this company would not exist !

We have been with owners direct for over 10 years and had no problems at all but since being taken over by homeaway its been a nightmare!
We have always had on average 8 booking per year and had contact with our customers from first enquiry and taken payments direct.
But now homeaway say we cannot advertise with them unless they are allowed to take the payment. So thought we would give it a go.
What a mistake!
Apparently as this payment was the first to be taken by them,( even though we have had 10 years of bookings with them) they will not release it over to us for 30 days by which time the clients will have been and gone out of our villa.
What right have they to do this! Who's money is it?
Also not only do we pay to advertise on their site, they now take an extra £109.20 off of our clients which is bad enough but then they are charging us 3% to have our money paid over to us. It unbelievable how they are getting away with it!
In fact it is illegal to charge credit card fees since January this year please see below link
Consumer Rights (Payment Surcharges) Regulations 2012.
(I suspect that they wipe this link out.)
Have tried 3 times to sort it out over the phone but have got no where, even asked to speak to a manager but they said they could not put us through but will pass the message on for someone to ring us.
They never rang also asked for a complaint form ( as all you can find on the web site is a complaint form for holiday makers) and all you get is a survey.
As soon as we get our money(or whats left of it) we will be leaving homeaway and they can stick their website where the sun dosn't shine.
We have now started advertising on Simply Owners who are seam to be a reputable company who don't fleece honest folks for every penny they can.
I suggest all owners who have experienced any of these problems to leave this crap company homeaway. You will certainly be better off!
Without owners this company would not exist.

You have not answered my question in your reply e.g. how can you charge customers a fee for payment when it is not legal in the UK and you never state who your payment provider is so how do we know it is not part of homeaway. You also state that we can accept payments without going through you but you do not let us have any contact with the customer to us.
Also you never have given us a complaint form only a survey which is not what we wanted.
Our number is S8536 you can contact us anytime but if going by your previous customer service team I will not hold my breath.

You state that if we give you our identity number which we have you will contact us and STILL you have not got in touch with us or answered any of our Questions!!!!!