Craig

The Vehicle is currently in a VW main dealer undergoing a diagnostic test but we have been told it's likely to be a major fault requiring a new infortainment central touch screen or the control unit. The vehicle can't safely be driven as a result, the vehicle has been with us for approx. 5 days with not much more than delivery miles on the clock. We have been told by the main dealer that parts are an issue and it could be months before parts are available, we understand that strictly speaking this may not be the fault of Crusader but it's caused us significant challenges to overcome with the vehicle booked on a significant road trip to the continent next week. I'm hoping that Crusader will swap this vehicle out if the diagnosis proves to be correct.

Went as expected, nothing went wrong, very little contact over the period of time.

No real problem with Scottish Power, they deliver what they say they will, the only thing which i would suggest is needed is better communication from them to the customer, I have continued to use Scottish Power for the second year running but before signing up I went to Energy helpline to double check i was getting the best deal, so i completed the deal through them, i never received an email or letter from Scottish Power to welcome me to another years business with them or to confirm the new rate agreed through energy helpline, I thought this was poor customer service and a lack of appreciation for giving them another years worth of business.

Prompt and efficient service and completed the work within 60mins They did more than what was asked of them.