ANDREA WHITE

Thank you for your wonderful review! We are thrilled to hear that you love your earrings and find them to be of top quality.

At The Fine Jewellery Company, we strive to offer beautiful quality pieces that exceed our customers' expectations. Your satisfaction is our ultimate reward, and we are delighted to know that you are happy with your purchase.

We would be more than happy to assist you with any future purchases. Should you have any questions or need further assistance, please don't hesitate to contact us.

Once again, thank you for choosing us. We truly appreciate your kind words and your continued support.

Kind regards,
Ashleigh
Jewellery Manager

Thank you for the 5 stars!

Dear Andrea,

Thank you for taking the time to post a review.

I'm sorry to know about the condition of the item you've received. Please accept my apologies for any inconvenience this may have caused.

The nature of our business is we buy and sell second-hand items, we check all the items before we buy them to make sure that it's fit for sale and working fine. I'm sorry if this has been missed. I'll certainly forward this feedback to the sourcing store management team and it will be looked into internally to make sure that such instances are not repeated.

I've sent an email to you and will continue to assist you with that email. Please check the mailbox of your registered email address including the Junk and Spam mail folder.

Regards,
Altaf

Hi Andrea,

Thank you for your feedback. I'm truly sorry to hear this! I would like to take a further look into this for you and get this resolved. Could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #4001811 and my name, you’ll come through to me.

Best wishes,

Klaidas - The Gousto Team

Hi Andrea,

Thank you for taking the time to tell us about your experience.

I am extremely sorry that you did not receive your box from us, I understand how frustrating and disappointing that must have been. I can assure you that this is not the normal standard of service you should expect from us.

I'm glad to hear that you were fully refunded for the inconvenience that was caused by this, we always do our best to rectify any situation in the best way possible.

My apologies again for this. I hope we have a chance to make a better impression in future.

Best wishes,
Jodie - The Gousto Team.

Thank you for your review. We are very sorry to hear your plants were delivered in poor condition. We do not have any replacement plants and have arranged for a refund direct to your original method of payment. We sincerely apologise for the disappointment with your order.

Thank you so much for your kind review.

Thank you for your excellent review today, Andrea. I hope you have a great evening and stay safe! - Sara