It’s mind blowing how little respect…
Update:still no apology and rude responses. Ridiculously shameless and arrogant. I pity anyone who’s tolerated this kind of experience. Keep denying and I’ll keep posting about this behaviour. So no one hung up on your customer multiple times? You know who you are.
You’ve replied multiple times? Have you ever apologised once? I’ve called the entire morning without anyone picking up calls during working hour and the times when it’s picked up I’ve been hung up multiple times. Your customers wouldn’t be bothered to take the time to put negative comments here if they were happy as I have been with all the other retailers I’m dealing with. Self reflection and respect are some good things to learn if you’ve never heard of them.
I could have given zero star here if that’s an option.
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It’s mind blowing how little respect this company has for their customers. Have been complaining about being rudely treated by their customer service team on the phone (being told to f** off and got hung up multiple times when trying to talk), after calling them with no one answering from 10am during working hours, all they do is blaming me for having placed an order.
I’ve demanded for an apology for the way I’ve been treated and yet all I heard so far is just arrogant statement that it’s my fault to have placed an order with them in the first place. I’m demanding for an apology which has nothing to do with the rest is the order procedure.
Can’t they simply understand that their customers deserve sensible treatment and respect? I’ll keep escalating until I receive an apology for the appalling customer service I’ve had.
Never buy from them!
Reply from fashionette
Thanks for your second feedback.
As previously explained:
We acknowledge this and would like to clarify the situation. Your order was placed voluntarily and confirmed by you at checkout, including confirmation and all other details. A cancellation is only possible before an order enters the preparation and dispatch process.
At the time your cancellation request was reviewed, the order had already been completed and invoiced, making a cancellation technically no longer possible. This procedure is standard in online retail and applies equally to all customers. As part of our commitment to a fast and efficient shipping process, we prepare and dispatch confirmed orders as quickly as possible so that they reach our customers without delay. This is done entirely in the interest of our customers, based on the order details they have confirmed at checkout.
We have informed you multiple times of the available options in such cases: refusal of acceptance upon delivery or a free return within 30 days of receipt, with a full refund processed once the goods are booked at our logistics centre.
While we understand your frustration, our customer service team followed the applicable processes and legal framework.
After reviewing our internal call records, we can confirm that none of our employees spoke to you in the way you have described! We do not tolerate or use inappropriate language towards our customers at any time.
Kind regards,
Your fashionette team
