Feels like a scam
Feels like a scam. Ordered a Nintendo Switch on 16th of November, and 11 days later Royal Mail still have not received it. Someone did eventually reply to my email where I requested a refund but asked for bank details, sort code and account number. Don't understand why they cannot just refund as normal through my card payment. Very suspicious and I don't trust this company at all.
Reply from eGadgetsdeal
Dear Customer,
Thank you for your feedback. We sincerely regret the inconvenience and frustration caused by the delay in shipping your Nintendo Switch order.
Due to the high demand around Black Friday, some deliveries have experienced unexpected delays. We are actively working with Royal Mail to ensure all orders are dispatched and received promptly.
Regarding your refund request, we understand your concerns about providing bank details. Unfortunately, our payment system does not support automatic card payment reversals for certain transactions, which is why we require these details to process refunds securely and efficiently. Please rest assured that your information will be handled with the utmost care and confidentiality.
We truly value your trust and are committed to improving our processes to prevent such issues in the future. If you have any further questions or concerns, please do not hesitate to contact our customer support team, who are ready to assist you.
Thank you for your patience and understanding during this busy period.
Sincerely,
eGadgetsdeal
