Mark Spreckley

Really good jeans, great selection of sizes and Colours. Having large thighs and long legs I wanted some jeans that looked slim but felt loose and not to tight. There are ideal....def buying more

With two teens a dog and New baby on the way in Dec, we wanted a second affordable car with 7 seats, when I stumbled across the Dacia Jogger Comfort, the Mid level of the 3 available. After filling in a never ending amount of online enquiry forms for Various Lease Companies and getting prices RGW came out what seemed the cheapest by £10 a week, add that over 4 years and its a fair chunk. I emailed back and forth with Nick and paid my processing fee , receiving an invoice for a Comfort Spec Jogger, due Jan/Feb 2023. After a couple of months I thought I check on the process of the car online and noticed RGW had ordered a Bottom Spec Essential Jogger. I contacted Dan by email and then phone after the email was Ignored. He said he would look into. The birth of my son and Xmas took my mind off the car until I got emailed that l it would be with me in Feb. The bottom Spec I didn't want. As I was quoted for a mid Spec car and needed the car now, I enquired about a discount on the agreed price as I'd not received the agreed upon car. RGW refused and said the price was always for the bottom Spec. despite my invoice and email chain asking for prices in a mid Spec Comfort, cancelling would be an option but incur costs for myself also which I couldn't afford to do. So it a 1star from me, MISLED, MISSOLD, the whole process was pretty poor and amateurish before the car error. Communication, product knowledge of what they are selling, customer service clearly not high on the company's agenda. Next time I'm using a more professional company even if it is a few quid extra, I strongly suggest you do the same AVOID............. oh the lad that delivered the car to us was the only positive thing in the whole process, lovely chap.....

Update to reply

I was not once offered the higher model,Nick didn't do a thing to help, I have the email chain to prove it. And all the emails and correspondence started for a midlevel "Comfort" as the INVOICE shows. Intact I have a second document that states "Comfort" on the order

ordered a case, nothing came, all emails ignored. Instagram DMs ignored. Scammers

Awful, not based in the UK, item came from US, so warrenty is not valid, was also missing from the box, item wasn't new , box was old, damaged and open, emailed customer services, they didn't want to know at all..... avoid, avoid, avoid