MA

Mark

United Kingdom

Reviews

Review of Clever Accounts

Review of George BLACK

Rated 1 out of 5 stars

Poor communication

Seems to be a running issue with communication/customer service. Looks like an immature retailer, ordered an item, 2-3 days delivery, 9 days later and still nothing, no answer to messages on the app, messenger and email, so poor. Looking at the other comments I’m not holding my breath and I don’t require the item anymore but resigned to the fact that I’ll lose the money. Probably a one man band trying to sell clothes out of a garage.

June 20, 2024
Unprompted review

Review of Ready2lease

Rated 5 out of 5 stars

Brilliant

Brilliant, very straight forward and quick, was always kept updated throughout.

November 23, 2023
Unprompted review

Reply from Ready2lease

Thanks for your kind review. James @ Ready2Lease

Review of Look After My Bills

Rated 1 out of 5 stars

Terrible

Terrible, lured in with massive savings only to double after 2 months. Tied in for a year, now owed (for over 4 months) £400 which I will have to go to small claims for. Stay away

I am a medium user, the supplier doubled my DD and just collated the excess, hence I left. Getting this excess back is very difficult (the DD minus the excess would make me a medium user and in line with my previous DD prior to switching to LAMB). LAMB don’t want to know and Utility Point ignore emails.
You emailed me on the annual anniversary to state I was on the cheapest deal, I wasn’t , I left and went with EDF which is the cheapest deal.
It’s misleading and lacks supplier assurance (especially when there’s ofgem implications with the supplier you chose).
Not great with all the hype. Appreciate the response but you didn’t respond to me when I was a customer so wouldn’t recommend. Mislead to think it was a managed service but it was just the switch to attain the commission...

January 15, 2021
Unprompted review

Reply from Look After My Bills

Hi Mark,

Thanks for your review and we’re sorry to hear you’ve been having problems with your new supplier.

When you signed up with us, if you identified yourself as a medium user (2-4 bedrooms property). We have to use the National Average Typical Domestic Consumption Values for a household of such usage as outlined by the energy regulator Ofgem. These are 3,100 kWh for electricity and 12,000 kWh for gas.
​
I would like to clarify that these figures are only an average, please remember you are on a fixed-rate tariff. This means that while your monthly payment might vary, the rates and charges of your tariff will not change during the course of your contract. You will only ever pay for the energy that you use.

If your direct debit has been increased, it could be because:
- you are using more energy than the supplier expected;
- the supplier is expecting you to use more energy over winter;
- you didn't give us any annual usage estimates when you signed up.

If you suspect that this direct debit is too high (particularly if your energy account is in credit) you're well within your rights to request your payments to be lowered by the supplier to match your usage.

We can update your account with the correct usage figures if you provide us with these to prevent this from happening again.

We apologise for this inconvenience. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and help rectify this.

Thomas - Senior Energy Adviser
Look After My Bills

Review of Plan Car Leasing

Rated 5 out of 5 stars

Brilliant in all areas

July 19, 2018
Unprompted review

Reply from Plan Car Leasing

Hello Mark thanks for taking the time to write a review, there are many elements that go to make up a car leasing deal so It's very nice to hear your very pleased with our service.