Richard Shepherd

I’ve been waiting 14 days for approval of my Wegovy prescription, despite being told the review would take 3 days. Every time I contact customer service, they say they can’t help or give any updates — completely unacceptable.

If you can’t approve the medication, either credit my account or send the medication as promised. The lack of communication and accountability is incredibly frustrating. I expected much better service for something as important as a medical treatment.

Once a Great Brand – Now a Disappointment

I’ve been a loyal Arc'teryx customer for over 18 years and have recommended their products to countless others, especially in my role as a mountain leader. Their gear used to be the best—reliable, durable, and worth every penny. Unfortunately, that no longer seems to be the case.

I recently purchased a £600 Therme Parka for commuting. After just two years, the seam near the zip failed—a major flaw for such an expensive item. I wasn’t too concerned initially, as Arc'teryx offers a “lifetime of the garment” guarantee. However, the repair process was anything but smooth.

The initial email response from customer service was abrupt, though they did eventually provide a return label. I sent the coat off for repair, but it took eight weeks before anything was returned. To make matters worse, the delivery was left in a box on my driveway without notice—and unsurprisingly, it was stolen.



After some back-and-forth, Arc'teryx agreed to send a replacement. Disappointingly, that too was left unattended on my drive—though luckily, I was home to receive it this time.

The replacement coat feels thinner and of noticeably lower quality than the original. At this price point, I expected much better. Sadly, Arc'teryx now seems more like a fashion label than the premium outdoor brand it once was.

Very disappointed.

Case number: AS01711718

Needed a new washing machine, was in stock at a good price.

Delivery was quick, lots of slots to choose from,

Delivery guys were really good, unboxed the machine and removed the waste, this service is £7 and worth it saved me a trip to the tip. also removed the old machine for free, saved my back.

Happy with new machine as a like for like swap.

I requested a partial refund of £1200 in credit, and the process was far from smooth. It took a staggering seven phone calls and consumed approximately five hours of my valuable time. During this ordeal, they repeatedly requested meter readings, and disappointingly, they failed to follow through on their commitments to return calls promptly.

Furthermore, my gas smart meter has been non-functional since 2019, despite my persistent efforts to address this issue through multiple phone calls. Frustrated, I've given up on this and reverted to manual meter readings.

Adding to the frustration, the app provided for managing my account proved to be subpar in functionality and usability.

I'm awarding two stars primarily because of the favourable tariff I secured prior to the crisis. Otherwise, given the myriad of issues encountered, I would have seriously considered switching to a different service provider.

My 11 month old car broke down and was towed to our closest MG dealer. This was the dealership in Hyde. No courtesy car was offered. I called MG head office and they arranged to "release a car" I called back Stoneacare they they still wouldn't give me a loan car.

They had my car 14 days (plus 2 extra days as not having a car I couldn't get there to pick it up). couldn't take my kids to school or go to hospital. stranded high and dry.

Car was returned filthy inside and out MUD inside the doors.

The problem with the car not fully charging has not been resolved. Picked up the car with 60% charge. They could even be bothered charging it.

They never returned my calls.

MG have issues a free service because this was a known fault when the car was delivered and stonearcer are refusing to honour it.

Very disappointed, very poor customer service.

Update 1:
Despite the response below, no one has been in contact with to discusses the issues I have raised?

Update 2:
Car rebooked for the fault.

Upgraded to a three stars from 1 star
rebooked in the car and a loan car was provided.
The staff were really nice, called me to give me regularly updates. The senior technician came out to give us a fully update and resolution of our fault when we collected the car.

Free service undertaken with out quibble.

A much better experience. Thanks

The car seemed good value and generally happy with what we bought, despite the poor build quality until something went wrong.

After the just died on the drive MG assist have left us high and dry with out a loan car. Customer service centre don't care. no ones been InTouch. I cant get the kids to school or go to work. The dealer hasn't even looked at the issue after 6 days. This could go on for weeks with out a car, without a car.

Before buying an a Chinese MG read all the reviews

I just want to sell the thing and run as far way from MG as possible

Unlike every other car manufacture , they don't even bother to reply to poor reviews

Update:
MG don't care no response to review

Liked the recipes and enjoyed the cooking them and eating them.

loads of packaging, lots of plastic and small items over packaged.

Terrible customer service, had two boxes delivered on a weekly subscription. customer service unhelpful and frankly rude.

Cancelled subscription

Update:
They have refunded the additional box and reach out for feedback regarding customer service. Upgrading review to 4 stars

keep getting calls from this predatory company. Don't even want or need a loan.

?

This should of been a 4\5* review. The overall quality of our new home is reasonably good, the price was good for the area.

The day we moved in 12 December we had THREE different water leaks and unrelated to the leaks the heating didn't work, this has been resolved.

We still have an extensive snag list 8 months after moving in. Got to the stage where I need to make a an official complaint (pending).

The Public open Space on the development is basically waste land, TW have told us over the last 7 months they would start landscaping and haven't. I have a 500k house looking at waste bricks, mud, weeds and rubbish. Had every excuse in the book including COVID. COVID isn't stopping TW from building more houses?

I will update this review as and when things change.

Update:

Down graded to 1 star, 18 months in our new property we still have issues, broken damaged bay window, poorly fitted door and incorrect style. Both of these issues were reported the week we moved in over 16 months ago. Have been told they are unable fix these issue for a couple more months because of lead time on parts. despite the exact same part being used on the new house being built.

Public areas landscaping is poor, and not to plan.

The water conduit in the middle of the estate is dangerous and needs immediate attention.
reported but ignored.

Update 2:

We had another water leak, this was quickly and professionally resolved within 24 hours.

Public spaces have improved. TW need to remove the dead trees at least, Still not to plan. Ongoing issue.

After months of waiting for a replacement door to be ordered, I took a day off work to give TW access to the property. The joiner turned up without the door he came to fit. Called customer service and was told to sort it with the doorless joiner. they also claimed not to know who Emma was until I remined them she is the customer service relationship manager (their boss)? Called customer service they refused a call back to rearrange and resolve the issue.

Yet another example of the poor customer service by Taylor Wimpey

Bay window still not repaired after 18 months and 7 emails and 4 phone calls.

Not sure what to do now?

Update 3

Still wait for customer service to give me a date to resolve the wrong door and damaged bay window. issue since December 2019. Customer service are not returning my emails or calls
Emma rather then the usual response below the review, please could you call me?

Update 4:
I made an official compliant to try and get some response, I got the automated response that my compliant had been received within 24 hours.
Then NOTHING
Their own complaints procedure said they had to respond by 31 August. I have no communication form TW.

I will be vigorously pursuing my complaint to TW senior management.

I will be opening a case with nhbc ( when TW time limit expires) as TW clearly don't care and are not interested in fixing their mistakes.

Update 5:
At last the bay window has been fixed, took 20 Months.

Still wait for a bedroom door, took one day off work and the contractor didn't bother turning up
rearranged for another day and another day off work and the contractor had the wrong door again. You couldn't make this up!

No official response from my complaint

Update 6
Now it's been two years and 1 Month and still waiting for a bedroom door. TW just do not care

Update 7
The issue have been fixed, I'm going to up the rating as TW have fixed the snags, but it was hard work and took way to long.

The house is really nice and relatively good value and seems well built.

Update 8: 30 June 2023

Despite all the house being finished months ago Taylor Wimpey haven't built the play park. It's getting on for three years since we moved in and was one of the reason we bought the house. TW either ignore requests for an update or say it's happening next month.
The public spaces haven't been built to spec. Maintain is poor.
Taylor wimpy are using public space store building containers and equipment yet we are expected to pay for the up keep of the shared public space

Update 8 :

Containers still in the middle of the estate, never used!

The public spaces have not been built to spec, also dead trees, missing hedges, missing road signs, missing fencing. The pond is missing it's fence in my view it's dangerous!
STILL no play park despite house being finished nearly a year ago. kids have grown up LOL.

TW don't respond to my request for updates.

Update
The houses were completed years ago. We still don't have a play park. Landscaping is poor and incomplete. dead trees, missing hedges...

I look out my front windows to metal fencing, pallets, rubbish and tall weeds.
Health and safety, Reported water collecting on the the pavement which freezes in the winter, my elderly mother slip on last year, reported to TW. Still a huge patch of water on the pavement.
Update: Still waiting for the landscaping to be finished

Very poor experience, we purchased a Renault Capture from Lookers Stockport. Firstly the positives, it seems to a fair deal for our trade-in and a reasonable price we paid for our new car.
The problems started when we took delivery of our new car, a lot of messing about because the sales guy was off sick regarding the arrangement of delivery. My gut instinct was to end the deal and go somewhere else. I really wish I had listened to my gut.
They took away our trade in and because we had lost our V5 were unable to settle the outstanding finance until we had got a replacement V5. I applied for a new one and got a replacement and took it to the dealership in person. After two weeks I’m still waiting for payment so I can settle the finance on our trade in. Basically, Lookers have our trade-in and the finance company Santander has paid out the full amount to Lookers. We are paying interest on a loan that we haven’t received which is an egregious breach on the consumer credit act.
Other issues, the car could have been cleaner on delivery. Felt sorry for my wife so I cleaned it, on day one.
It has a minor ding on the boot, noticed on the first day. The car was pre-reg so not new but I’m pretty sure it wasn’t there when we bought it. I haven’t reported this because I have no faith in Lookers.
As part of the deal they were going to put free £30 worth of diesel, when the invoice came they have charged for this (added it to the loan) they have agreed to reimburse this but haven’t happened.
When I call to sort this out, either no one’s there, on holiday or off sick. Waiting for a call back that never happens.
Look at the other reviews and have a think before using Lookers!

Update
The car has been cleaned, the dent removed and returned with a full tank of fuel