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Phlo Clinic Reviews 1,275

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high level of support, quick responses to questions, and the thoroughness of the clinical checks. Consumers highlight the reliability and knowledge of the staff, emphasizing that the team is helpful and supportive throughout their journey. People also value the regular updates, informative newsletters, and the ease of tracking orders. Consumers find the service fast, easy to use, and very professional. Reviewers mention the excellent patient support, noting that the company provides lots of information and thoroughly checks suitability for the selected product. Customers also appreciate the transparent communication, great care, and the company's commitment to monitoring their health.

Based on these reviews

Rated 5 out of 5 stars
Verified

Problem body and a lifetime of struggling to maintain a sensible weight, but one conversation and a very low dose of Mounjaro have changed things dramatically. I have never overeaten but have had no s... See more

Rated 5 out of 5 stars
Verified

The company offers great support from the start and throughout. Easy to speak to somebody if having issues or concerns. Very professional. Couldn’t fault them.

Rated 5 out of 5 stars
Verified

Felt the process of approval was thorough, first bundle price was really reasonable (pre price hike). Arrived in cold pacakaging, instructions are very easy to follow and the full support kit of need... See more

Rated 5 out of 5 stars
Verified

Excellent fast Client Service. Phlo keep you updated, especially with the recent price changes. I regularly get emails with healthy suggestions. Updated regularly about delivery of product. Monit... See more

Rated 5 out of 5 stars
Verified

I was so nervous my first time, but I liked the video tutorial link. I kept going back to ensure I was doing it correctly. I have only ever had one tiny bruise at the injection site. Good quality.

Rated 5 out of 5 stars

I’ve always been really sceptical about weight loss medication but this has done wonders for me. Not only have a lost all my excess weight but it’s kickstarted my metabolism and vanished my food cravi... See more

Rated 5 out of 5 stars

The best decision of my life to join Phlo…they are so supportive and nothing is too much trouble. So far I have lost 15kg and almost at my target. Phlo are amazing cannot recommend them enough …keep d... See more

Rated 3 out of 5 stars
Verified

The staff at Phlo are great. However, using Royal Mail has meant that I have far too long for delivery. Last week, it took 3 days of RM saying they were coming, changing dates and times, lying about t... See more

Rated 5 out of 5 stars

Staying in touch giving advice and tips, letting you know when to order more if your continuing to use, easy to use over all been great.

Rated 5 out of 5 stars

My experience is a very happy one. I get the support I need when needed. My injection is always on time once I order, I had never any problems. Phlo clinic and injection combined with a good diet pla... See more

Rated 5 out of 5 stars
Verified

The team at Phlo are incredibly supportive, and emails / questions answered so quickly. In an age where service seems on the decline, I cannot fault the team here. From the initial decision to use the... See more

Rated 5 out of 5 stars
Verified

Phloclinic is a very good company. It asks all the appropriate questions prior to approving you for weight loss medication. Delivery is very quick. You get regular messages asking how you're doing, ch... See more

Rated 4 out of 5 stars
Verified

Feeling safe was key for me. Phlo Clinic offered me peace of mind to embark on my weight loss journey. Their customer service was incredible. Always there to answer and very friendly and helpful perso... See more

Rated 5 out of 5 stars
Verified

I am steadily on my weight loss programme and have seen a good progress I am happy for the support and a follow up to check how am I doing..That is encouraging..Phlo Clinic is also encouraging you to... See more

Rated 5 out of 5 stars
Verified

The product and service has been very professional and easy to use. My only concern has been the royal mail which hasn't lived up to the 24 hour delivery ( 3 days each time) thank goodness it's well p... See more

Rated 5 out of 5 stars
Verified

So far I’ve had a very good experience with Phlo clinic. They have delivered promptly and answered any questions or queries well too

Rated 5 out of 5 stars

Excellent service from phlo, been using them for the last 12 months. They were supportive when I needed it. Staff are knowledgeable and helpful, couldn’t ask for more. Would definitely recommend th... See more

Rated 5 out of 5 stars
Verified

I have Found to service that phlo clinic provide has been so helpful and understanding. I was really nervous about starting with a weight loss medication...they provide lots of information and thoroug... See more

Rated 5 out of 5 stars

So I started the mounjaro on the 12th of August I weighed in at 84.5 kg I'm in to my second week and now weigh 82.9kg I try to drink at least least 2 litres of water perday you feel quite full with t... See more

Rated 5 out of 5 stars

Hi I'm val so I've started my mounjaro 5mg this morning I had a small fry up this morning at and since 11 o'clock this morning I have felt full and bloated from 1pm not feeling like eating today but... See more

Rated 5 out of 5 stars
Verified

Definitely does what it says only issue i personally have had is dizzy spells light headedness i am up to 7.5mg now but the dizziness seems to have subsided. Still feeling of norseous normally 1 day a... See more

Rated 5 out of 5 stars

Fabulous online pharmacy, they really care for their patients and are always quick to respond to questions and queries. Their support system for a variety of treatments is very thorough. If I could ad... See more

Rated 5 out of 5 stars
Verified

I really like all the informative emails I receive about what to expect, what to eat and also deals available. I am going on holiday and requested a copy of my prescription and a letter to say I am... See more

Rated 4 out of 5 stars

Initially misunderstood that it takes a while for package to be delivered as checks had to be made. I’ve had emails and phone calls to explain why and I am now in the know. Phlo clinic are legit and w... See more

Rated 5 out of 5 stars

After being let down but another pharmacy I chose to take my custom to Phlo and I’m so pleased I did! Placed an order Wednesday evening and had approval the following day, delivery arrived today! A 2... See more

Rated 5 out of 5 stars
Verified

Brilliant service. Great communication. Any issues sorted out really quickly. Very transparent around services they offer and fees. Also they offer great care alongside taking the medication Thank... See more

Rated 5 out of 5 stars
Verified

Website is informative and if you contact them by email or telephone, they respond very quickly. Patient support is excellent. They may be a little more expensive but their communication and wrap-aro... See more

Rated 5 out of 5 stars
Verified

Phlo clinic regularly check to see if my experience is working for me. This encourages me and makes trying to lose weight a lot less lonely

Rated 5 out of 5 stars
Verified

Right from first time I ordered they kept me informed made sure everything was good for me checking on my health and such orders came really good informing me every way all the line I’m very pleased w... See more

Rated 5 out of 5 stars

Fast and easy service. Delivery is great from review to approved is only a couple of days. Pricing is good and im happy to stick with Phlo. Advice and newsletters are regular so they do actually care.... See more

Rated 5 out of 5 stars
Verified

I have ordered from Phlo clinic 3times now from starting my weight loss journey and they have always been quick and reliable with my order. Also give you alot of information to help you along the way.... See more

Rated 5 out of 5 stars
Verified

Your service has been great ! When I had ordered my next Monjaro you have kept sending me emails every step of the way Within a few days I have received it ! I can always track my parcel and exac... See more

Rated 5 out of 5 stars
Verified

If ever I need some help you’re always there with good advice. The service is second to none. Absolutely fantastic.

Rated 5 out of 5 stars
Verified

Amazing online pharmacy! Used them last year for my mounjaro. Started it again this year and they’re still as good wouldn’t ever go anywhere else

Rated 5 out of 5 stars
Verified

Great customer care and support with good pricing. Always fast and reliable service. I would highly recommend

Rated 5 out of 5 stars
Verified

Easy consultation and answer quickly loads of support sent weekly easy and quick deliveries

Rated 5 out of 5 stars
Verified

Phio Clinic work with you to ensure that you are offered the best solutions

Rated 5 out of 5 stars
Verified

It's a good service. Just wish that the mounjaro bundles were still available.

Rated 5 out of 5 stars
Verified

Very professional service they were very thorough making sure their product only was available to who genuinely required it, which although was a little time consuming initially as I had to send a hea... See more

Rated 5 out of 5 stars
Verified

BEEN WITH THIS COMPANY FOR 3 MONTHS NOW, VERY EFFICIENT AND ORGANISED

Rated 5 out of 5 stars
Verified

Phlo are always amazing to deal with, very professional and reliable

Rated 5 out of 5 stars
Verified

Straightforward ordering process Prompt delivery Easy reorder without to many invasive questions

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Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Phlo Clinic are an online prescription service, providing access to a number of prescription medications, including weight loss injections. Choosing Phlo Clinic means you’re in control of your healthcare without having to visit your GP. No more dreaded busy tone or long waiting lists - we’ve got you covered. Welcome to hassle-free healthcare - designed around you and delivered by our trusted prescribing pharmacists.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

I was so nervous my first time

I was so nervous my first time, but I liked the video tutorial link. I kept going back to ensure I was doing it correctly. I have only ever had one tiny bruise at the injection site. Good quality.

October 15, 2025
Rated 5 out of 5 stars

Fabulous

Staying in touch giving advice and tips, letting you know when to order more if your continuing to use, easy to use over all been great.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Huge success! Problem body and a lifetime of…

Problem body and a lifetime of struggling to maintain a sensible weight, but one conversation and a very low dose of Mounjaro have changed things dramatically. I have never overeaten but have had no success or rewards until now. I can't thank you enough!

October 10, 2025
Rated 1 out of 5 stars

Extremely Slow Approval and Useless Customer Service



I’ve been waiting 14 days for approval of my Wegovy prescription, despite being told the review would take 3 days. Every time I contact customer service, they say they can’t help or give any updates — completely unacceptable.

If you can’t approve the medication, either credit my account or send the medication as promised. The lack of communication and accountability is incredibly frustrating. I expected much better service for something as important as a medical treatment.

October 10, 2025
Unprompted review

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