United Kingdom
Review of Natural Instinct
Reply from Natural Instinct
Hi Lauren,
Thank you so much for your lovely review! We're so pleased to hear your dogs are enjoying their food and that delivery was quick.
We really appreciate your support and look forward to sending your next order soon!
Kind Regards
Megan
Review of HP Store
Absolutely appalling customer service. Laptop is faulty, WhatsApp customer service team will not help you after 4pm as they close at 6 and ‘they wont have time to help’. Phone team not much better. Laptop went to repair centre eventually and came back with the exact same fault. Trying to get a new repair booked has taken over a week and I’m still no further forward. I use this laptop to assist with my work as Treasurer for a charity and it’s beyond frustrating. Would never buy another product from them again!
Review of PureGym UK
Very easy and quick to join and code to enter provided straight away
Reply from PureGym UK
Hi Lauren - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Review of Wayfair UK
Awful customer service, no one seems to care. You get robotic replies that don’t answer your questions. Purchased a cot from them which could have been bought directly from the supplier for half the price. They didn’t care about this and said I could return. Booked me a return over the phone and advised cost of £4.99. I waited in for two days with no courier arriving. Called them to find out what happened and was told the courier said I didn’t want to return the items. They then increased my collection cost to 9.99. When I questioned this and explained I’d be quoted incorrectly and already waited in two days I got robotic answers explaining their returns prices. I gave up in the end and asked if they could just make my email a complaint. Won’t be using again
Reply from Wayfair UK
Dear Ms Caldwell,
We are sorry to hear of the disappointment experienced over the course of your order, and for any inconvenience experienced.
Please respond to our private message and a member of our team will be in contact to address this matter.
Kind regards,
Wayfair UK
Review of Shiply
Great service, kept us informed throughout and everything was delivered on time!
Review of My 1st Years
I ordered a present for father’s day. The delivery didn’t arrive when expected so I messaged the team. I got such a quick response both times and they kept me informed all the way. Item arrived in time! Couldn’t fault the customer service received, love the products and the boxes they come in are brilliant!
