Not good
Not good. No delivery and I received a “cut and paste”email response from them eventually saying they had logistics problems. Fortunately I had used Amex. I initiated a claim with Amex and the following day eGadgets emailed to say they were issuing a refund. Either way I’m getting my money back! I’m using Amazon next time. A few pounds more but at least I’ll get my GoPro!!!
Reply from eGadgetsdeal
Dear Customer,
We sincerely apologise for the frustration and disappointment caused by the delays with your order. We completely understand how important it was for you to receive your camera on time, especially for your upcoming diving holiday.
Regrettably, unforeseen logistical challenges affected our estimated delivery time, and we deeply regret the inconvenience this caused. Please rest assured that we take such issues very seriously and are actively working to improve our processes to prevent similar situations in the future.
We can confirm that your refund was processed promptly, and we appreciate your patience throughout the process. Customer satisfaction and trust are at the heart of what we do, and while we regret that we couldn’t meet your expectations this time, we truly hope to have the opportunity to serve you better in the future.
If there is anything further we can do to assist you, please don’t hesitate to reach out.
Sincerely,
eGadgetsdeal
