ONLY USE MASTERCARD OR PAYPAL: DO NOT USE TYRELEADER.CO.UK - PLEASE READ THE 1-STAR REVIEWS BEFORE ORDERING and see the consistency in the complaints!
22nd July 2020
Please read before you consider purchasing from TyreLeader.co.uk
If you ignore all the 1star reviews, use MASTERCARD OR PAYPAL! - You have some form of LEGAL PROTECTION and ALWAYS KEEP YOUR EVIDENCE AND EMAIL CONVERSATIONS!
It is illegal for them to deduct delivery return if they have sent the wrong product, every UK customer is protected via the sales of good and services act and the CONSUMER RIGHTS ACT!
You also have PROTECTION FROM YOUR BANK IF they do not send the right product, speak to your Mastercard or Paypal provider for Clawback options (maybe Visa offer this too), for either the product cost or any deductions for returning due to Tyre leaders mistake / fault!
1. I emailed TyreLeader in advance of ordering 2 rear tyres for my vehicle as it was a very specific tyre type for the size required. TyreLeader.co.uk responded immediately to all my queries.
2. I asked specifically through their website that the tyre was a NON-Runflat and this was confirmed to be the case. I proceeded to purchase 2 at approx £430GBP.
3. The tyres arrived and they were INCORRECT. Runflat tyres had been sent and also the MOE variant for Mercedes vehicles had been sent, and is not compliant with my vehicle.
4. There is NO TELEPHONE NUMBER for TyreLeader AND despite the .co.uk website address the company IS NOT UK based. They would not call me when I emailed and asked them to.
5. I followed up one day later via email again and got a response where they stated that I had ordered the tyre and emailed me a screenshot of a different tyre at a different price to what I paid. They also stated that I would be deducted £25 per tyre totalling £50.
6. I have responded, including the email confirmation from TyreLeaders representative confirming then tyre is NOT Run-flat and also included the invoice with the specific tyre name and full reference which was a non-run flat tyre and not a MOE (Mercedes variant) of the tyre, with all photos of the tyre. I had no response again today.
This was the first time I have ordered tyres online and I would advise against using TyreLeader. WHEN THERE IS A PROBLEM, as many people have commented prior in the 1* ratings they are difficult to contact and also seem to use dishonest tactics to tell you that it is your problem and not theirs.
UPDATE: 23rd July 2020 - 0839hrs
Still no response from Tyreleader, I have resent the email I forwarded with my invoice.
I left a review on the actual tyre leader site, and as per MANY OTHER PEOPLE they do not publish on their site.
It is clear that they do not publish reviews other than if they make the company look favourable. Whilst saying this they have still not replied to my email and I am still waiting.
I will keep updating this review until I am refunded in full as people need to know that this website can TAKE YOUR MONEY AND NOT DELIVER THE correct tyre.
Still no update.
UPDATE: 23rd June 2020 - 0903hrs
I have just received a response for this review from TyreLeader: "It is clearly stated on the product sheet that the tire is run-flat."
THE RESPONSE IS NOT ACCURATE NOR TRUE.
I have provided Tyre Leader with; The Invoice & The email confirmation FROM TYRELEADER confirming the product I was ordering was NOT run-flat
Tyreleader responded sending a screenshot of a tyre from their webpage which wads a runflat tyre at a different cost to what I paid.
The company is based in Andorra and is governed by Andorran law so subsequently does not care about legal proceedings against them.
Please do your research and read the consistency of the low scored reviews. They WILL IGNORE YOUR SUPPORT TICKET, when there is a problem and there is no phone number.
UPDATE: 23rd July 20 - 1544hrs
"You received what you ordered, we cannot arrange a pick up without the return fees. If you do not want us to arrange the pick up or send the tyres back at your own expenses the case will be closed"
UPDATE: 12th August 2020 - 1217hrs
Sent 17 emails chasing and 42 emails overall and still no response for collection details of day of collection.
After nearly one month of Tyreleader.co.uk IGNORING ME I resolved this through my Bank who were excellent, make sure you contact your bank and use Mastercard or Visa Clawback don't just let this company steal your money or charge you for return delivery!
Thread Closed. [BE WARNED]
July 22, 2020
Unprompted review