Jody Steele

Dear Jody, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

Thank you for your trust pilot review. I will email you and review your options, perhaps we can change up the configuration of the VKs so they will provide more comfort and less knee pain.
David

Jody,

Thank you so much for taking the time to write this flattering review! We all enjoyed working with you and we're glad to know that you love your new floors. Hopefully we'll see you in the future!

Thanks again,

Scott Carpet One