Scott Carpet One Floor & Home Reviews 11

TrustScore 4.5 out of 5

4.4

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Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

It's been our pleasure to serve the flooring needs of the Richmond area (including Henrico, Chesterfield, Midlothian, Powhatan, Goochland, Chester and Colonial Heights) for more than Thirty-Five years. We’re your family-owned, neighborhood flooring experts based in Midlothian. So Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Great experience all around

Great experience all around. We had hardwoods installed in our home office. The quality of the install was perfect. Pat and his team were extremely professional and considerate. They delivered the flooring materials several days before install so that the wood would acclimate to our home. They put down a protective covering in the walkway so they wouldn't dirty our floors while coming and going outside to cut the boards. I initially thought the price was a little high, but after working with them, I would rather pay a little higher price and have a great experience than cut corners to save a few bucks. I plan to use them again in the spring to install hardwoods upstairs.

December 17, 2018
Unprompted review
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Reply from Scott Carpet One Floor & Home

Thank you, Matt! We are very pleased to hear that you enjoyed your experience with us. We look forward to the spring when we will see you again.

Thanks again!

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Rated 5 out of 5 stars

Scott Floor Carpet One

We moved into our Midlothian home in 1986 and have upgraded every room in the house along the way since then. Scott Floor installed the floor coverings in each of our upgrade projects ... new vinyl in the kitchen on two different occasions, a custom cut and bound sisal area rug and hall runner, and replacement wall-to-wall carpeting throughout the upstairs twice, the most recent being just last week! Patrick and Connor Paul and their associates are extremely professional; they know their products and their industry well; they shared their knowledge honestly, which helped us make the best decision in each of our projects. For their integrity, quality products, and professional service, including the installation, we will always use Scott Floor in Midlothian.

July 16, 2018
Unprompted review
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Reply from Scott Carpet One Floor & Home

Colleen,

Thank you so much for sharing your experiences. I know I can honestly say that we have all enjoyed working with you over the years. The faith you have in us is the greatest compliment and we will be here waiting the next time you need us.

Thanks again,

Your Team at Scott Carpet One

Rated 5 out of 5 stars

AWESOME

AWESOME! We just had Scott Carpet One install carpet and our Master Bath flooring...I could not be happier! From start to finish I found it very easy to work with. Trish was very knowledgeable in all the products and was very helpful. The installers "The David's" were great. I would definitely recommend Carpet OneI love my new floors...Thank You!

May 30, 2018
Unprompted review
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Reply from Scott Carpet One Floor & Home

Jody,

Thank you so much for taking the time to write this flattering review! We all enjoyed working with you and we're glad to know that you love your new floors. Hopefully we'll see you in the future!

Thanks again,

Scott Carpet One

Rated 5 out of 5 stars

Outstanding Sevice!

Just wanted to share our outstanding experience with this company. We just had a new "luxury vinyl" tile floor stalled in our laundry/mud room and adjacent powder room. Patrick in sales was wonderful, fully answering all questions and making recommmendations. Calls were returned promptly. The installers arrived on the dot at the scheduled time. They were courteous, clean and did a wonderful job! I highly recommend this business and would definitely use them again.

December 21, 2017
Unprompted review
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Reply from Scott Carpet One Floor & Home

Kathy,

Thank you so much for the positive review. We certainly enjoyed working with you and Bill and look forward to helping you with any future projects!

Rated 5 out of 5 stars

Patrick and Company is without a doubt

Patrick and Company is without a doubt, the best carpet business we have ever dealt with. Professional. very friendly and accommodating. We bought carpet that had a two month customer satisfaction guarantee. After the installation, we were not happy with the carpet for several reasons,. It was replaced with something we like much better and it was not a problem.
We will definitely use them again and recommend them to all our friends.
Gene & Margaret
N. Chesterfield, VA

August 17, 2017
Unprompted review
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Reply from Scott Carpet One Floor & Home

Thank you so much for taking the time to share this review, Margaret. We're glad to hear that working with our team made your experience so great! We hope you enjoy your new floor and please don't hesitate to let us know if you need anything else!

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Rated 5 out of 5 stars
Invited

Outstanding Experience

We did not want to deal with the typical frustration experienced in replacing our kitchen floor and put it off for a couple years. We had dealt with two local companies and both experiences were more than disappointing. However, from the moment we visited Scott Carpet One Floor & Home, we were more than pleased with the sale and installation of our new floor. All involved in the process totally exceeded our expectation. Each exhibited a rare "can do" and enthusiastic attitude; they were professional, efficient, and the two-way communication was exceptional. Dealing with this company was a wonderful experience from pricing to installation!!! They are "Five Star" all the way!!!!

January 19, 2017
Unprompted review
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Reply from Scott Carpet One Floor & Home

Hi Doug, Thanks so much for your positive feedback! We are so pleased to hear that you were happy with your overall experience. Please don't hesitate to reach out if there is anything else that we can do to help you!

Rated 5 out of 5 stars

Excellent service and work

Excellent work and customer relations. My new oak hardwood kitchen floor looks beautiful and matches the wood in the rest of the home perfectly. I would recommend Scott Carpet One Floor and Home to anyone. The gentlemen who laid the floor had been doing this work for years, were knowledgeable, and were very neat and tidy. Exceptional !!!! Susan Davies

January 8, 2017
Unprompted review
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Reply from Scott Carpet One Floor & Home

Hi Susan, we're so happy to hear you enjoyed your experience with us and that you're loving your new flooring. Thank you so much for the compliments to Scott and our team, we look forward to working with you again in the future.

Rated 5 out of 5 stars
Invited

new hardwood floors

Dealt with Patrick who could not have been nicer. My current floors were matched with prefinished wood, and installed over 3 days. I had 4 rooms done at this time. They look great and matched well. my only reservation is that on 3 rooms there is a raised boundary between the hall and the new flooring. They told me I would have it in 2 places, but not the 3rd, which installers said I must have. Now that floors in place not sure I am thrilled with this issue and plan to visit the store to discuss options. Would have chosen different options if I had realized the reality. The installers were great as well doing what they were assigned, cleanup great, polite and attentive to issues. Careful with my furnishings and moving all of my furniture as needed. This was a BIG job.

November 30, 2016
Unprompted review
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Reply from Scott Carpet One Floor & Home

Hi Cheryl, thanks for your 5-star feedback! We are so happy to hear that Patrick provided a great experience. Please don't hesitate to reach out if there is anything we can help you with in the future!

Rated 5 out of 5 stars
Invited

Comments for a Satisfied Customer

This company is run in a VERY professional and customer-friendly manner. It is refreshing to have everyone from the owner to the installers treat you and your property with respect.

This is the second time we have hired Scott Carpet One to complete a flooring project in our home and have nothing but accolades for those who were involved in completing the work as well as the final product.

October 14, 2016
Unprompted review
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Reply from Scott Carpet One Floor & Home

Hi Doris and Emmett, thank you so much for the wonderful feedback. Our staff is always happy to go above and beyond to make sure that our customers have the best experience and we're happy to hear that you're happy with our work. We hope you're enjoying your new flooring and please don't hesitate to reach out to us if there's anything we can help you with in the future!

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Rated 5 out of 5 stars
Invited

100% satisfied every time!

Pat is the best! And his crew does amazing work!!

May 27, 2016
Unprompted review
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Reply from Scott Carpet One Floor & Home

Hi Alyssa and Brent, we're so happy to hear you're always satisfied with your experience with us. We'll be sure to pass on your kind words to Pat. Thanks for the wonderful feedback!

Rated 5 out of 5 stars
Invited

I was very satisfied

I think that the work of the two workmen was 5 STARS and dealing with Patrick was very good and honest. I can't express myself
any better. I would be willing to express myself in that matter.

May 27, 2016
Unprompted review
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Reply from Scott Carpet One Floor & Home

Thanks for the 5 stars, Tom! We're so happy to hear you enjoyed your experience with us and thank you for the kind compliments to Patrick!

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