RA

Raphael

United Kingdom

Reviews

Review of BioCare

Rated 5 out of 5 stars

Great customer service

Great customer service, all the bottles I got had an excellent expiration date. Also fast shipping and nice Black Friday sale prices.

November 20, 2023

Reply from BioCare

Dear Raphael,
Thank you for your 5 star feedback.
We strive to deliver the very best service to our customers, always. Therefore, it is excellent news that you have received this level of service during your most recent purchase.
We would like to take this opportunity to thank you for your loyal custom. We really appreciate it!
Kind regards,
BioCare Customer Care Team

Review of NomanWC

Review of SIXT UK

Rated 5 out of 5 stars

Refunded an unjust fine

Sixt refunded me after having billed me for a fine in a place where I had paid for parking. The company that bills the fines seems to be a true predatory, greedy, shady, no-good parking fines company, the kind that needs a strong kick from a class-action lawsuit (I'm sure I'm not the first to be treated illegally by it). Sixt had paid the fine on my behalf and had billed me for it. After some to and fro, Sixt refunded me. Despite the fact I had to fight to get my money back, I think Sixt deserves a 5-star review for actually having returned it where many other rental companies would have not.

March 31, 2023
Unprompted review

Review of Zoom

Rated 1 out of 5 stars

Petty company with no service

Mistakenly left a subscription on paid for a totally unused account. Only realized several months in. Customer service are horrendous, inflexible and only care about the two dimes in front of their eyes. Will be moving all video calling to Google Meet, including my business where I had substantial zoom use.

December 26, 2022
Unprompted review

Review of CJS CD Keys

Review of CJS CD Keys

Rated 5 out of 5 stars

Their stuff works

Their stuff works, and I was pleasantly surprised with how they handled my complaint when I had one.

Recommended.

March 1, 2022

Review of Wondershare

Rated 1 out of 5 stars

Whatsapp backups are worthless

Created 2 Whatsapp backups - one on phone, the other on PC. Followed instructions to the letter on how to revert to regular Whatsapp official version. Now BOTH backups turn out to be faulty and I have lost all my data.

Agent meant to assist me with this is unresponsive, with internet issues and just says there is nothing he can do.

January 17, 2022
Unprompted review

Reply from Wondershare

Updates:

Thanks for providing us the contact information. After checking, we locate our senior support Flora is following on your case via customer_service@wondershare.com and she is making an appointment to build a remote control with you . Please kindly check your mailbox and give us your feedback. Thank you!

------------------------------------

Hi Raphael. Thanks for sharing your experience. Very sorry we weren't able to make things right for you! We desire every interaction you have with us to be as smooth and as hassle-free as possible, but apparently we were not able to achieve that this time around.

Noting you have already contacted us, would you please send us your order number or ticket number here? Then our senior technical team will collect more details to further evaluate a solution.

You are important to us, and we'd like to help as much as we're able to.
Look forward to your updates!

Review of net2phone

Rated 1 out of 5 stars

Cancellation is a nightmare

Cancellation is a nightmare. No option easily visible anywhere, or by googling how to cancel account.

Billing team play ping pong with you

October 27, 2020
Unprompted review

Review of EaseUS

Rated 1 out of 5 stars

Customer service only available during Chinese hours

Product marketed for US/EU with customer service only available during Chinese hours.

Dirty.

Also basic payment issues and emails that are supposed to arrive to resolve these don't actually arrive

Their reply here is dubious - the website still only shows live support during Chinese hours

October 7, 2020
Unprompted review

Reply from EaseUS

Dear Raphael,

We sincerely apologize for the trouble caused to you. We only provide the email support (7*12) and the online chat (5*17 Monday to Friday, 2*8 weekend) during the process of National Day and Mid-Autumn Festival holidays in China. The holidays are over, all technical support service returns to normal from today, please feel free to contact us if you have trouble with our product.

Review of Happyscribe

Rated 2 out of 5 stars

"Free trial" is sham

"Free trial" is sham. Instead of telling you in advance they only give you free ten minutes, they make you waste your time to lure to halfway through your file where they ask for cash.

Beautiful web design, not such beautiful practices

September 21, 2020
Unprompted review

Review of Aircall

Rated 3 out of 5 stars

Decent UX, bad pricing

Windows softphone UX is fantastic.

Prices are horrifically expensive - so many other companies offering the same thing for a fraction of their cost.

No unlimited outbound minutes, no free inbound toll-free, no SMS included, some of the highest per minute charges and pretty high user charges per month.

Customer service is OK-ish

You need to pay for min 3 users so no good for small companies

September 11, 2020
Unprompted review

Review of Nextiva

Rated 2 out of 5 stars

Very poor.

Very poor.

Software full of bugs and staff don't know what they're saying.

To their credit, cancellation was easy with no nagging which is why they don't get 1 star.

August 27, 2020
Unprompted review

Reply from Nextiva

Hello Raphael, thank you for sharing your experience with us. We're sorry to hear that you've been having trouble with the software. We want to better understand the issues you are facing with the software and help resolve this for you. Please email us your contact information at hello@nextiva.com, and we will have our team reach out ASAP.

Review of TorGuard

Review of Safebytes Software