Customer service only available during Chinese hours
Product marketed for US/EU with customer service only available during Chinese hours.
Dirty.
Also basic payment issues and emails that are supposed to arrive to resolve these don't actually arrive
Their reply here is dubious - the website still only shows live support during Chinese hours
October 7, 2020
Unprompted review
Reply from EaseUS
Dear Raphael,
We sincerely apologize for the trouble caused to you. We only provide the email support (7*12) and the online chat (5*17 Monday to Friday, 2*8 weekend) during the process of National Day and Mid-Autumn Festival holidays in China. The holidays are over, all technical support service returns to normal from today, please feel free to contact us if you have trouble with our product.