Melvin Whitlock

United States

Reviews

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Review of Kiwi.com

Review of Kiwi.com


Rated 1 out of 5 stars

Horrible customer service..

Horrible customer service... They are not letting people talk to anyone on the phone. And they are not refunding due to the Coronavirus

March 27, 2020
Unprompted review

Reply from Kiwi.com

Dear valued customer,

Thank you for submitting your feedback.

We apologise for not being able to assist with your request at this time. Our teams are currently extremely busy assisting passengers who are in transit or departing within the next 3 days. Getting them home safely is our biggest priority now.

For immediate assistance related to refund & cancellations or to check the status of your booking, please refer to the Manage My Booking section.

If you have any other questions or queries, please refer to our SmartFAQs which can be found in our help section.

Thank you for your patience and understanding,
Your Kiwi.com Customer Relations team

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