Owen Reynolds

Decided to give Leisure Depot a try for a camping kitchen as they came up slightly cheaper than their competitors on google. Was sent the wrong item, and when raising the issue, was told by their member of staff that it was the correct info, as it had the right code (despite the photo, description and specs being incorrect!). I then called and was assured this would be sorted out, with the incorrect one being collected the next day, and the correct one sent out at the same time. I was happy with this conclusion as we would still have it for our camping trip. The next day I was informed that collection would now be Monday, and that I would need to pay £23.50, as that was the difference. At this point I called again, explaining that I had bought the correct one according to the listing, and it was them who had sent the wrong one. No sign of replacement, item was collected and no sign of refund, and too late to get one from elsewhere for our camping. Thanks Leisure Depot...

Edit following reply: Leisure depot are still selling both the product we ordered, and the product we received, so unfortunately the excuse regarding the bar codes does not add up. Both products are available, and have been for some time, from other sellers. It’s a shame Leisure depot are hiding behind excuses rather than rectifying their mistakes.

Edit following their comment:
I appreciate the clarification on the barcode issue - sadly they left this to me to try and rectify with many calls and emails spanning the best part of a week to resolve. On a more concerning note, over the past 24 hours, Leisure Depot first tried to get me to verify the review with more information (otherwise the review can be removed) and then after I did this, tried to take down this review flagging it as inappropriate with Trust Pilot, which I would say is not a very “transparent” approach, and would worry they are trying this for all their negative reviews.

DBS express moved us from London to Bath in the summer. They worked hard and did a fantastic job of it all. I really recommend the packing service - everything was transported carefully and it made everything so much easier. Many thanks to the whole team for their great work.

Bought a Vango Micro Steel Tall Chair from them. Was very impressed with the design until the frame snapped on only its 4th use causing the sitter to fall backwards badly. The person was ok, but Vango customer service aren't helping with regards to seeing the fault and replacing it despite sending them photos and details. The chair was always correctly used and the maximum weight observed.

Bought a Vango Camping chair from a London store last year, which has dangerously snapped due to a defect on only its forth use. Vango insisted we go back to the retailer, however, Decathlon online are refusing to help, and insist we take it back to the store. Stores however are closed, and their lines are unmanned. We also don't live in London anymore, so taking it back there when stores eventually reopen is not feasible. I will avoid decathlon in the future as they don't seem to be able to stand by their sales on a defective item.

Music Magpie’s customer service is appalling. This is perhaps due to current restrictions, but a parcel sent to them was lost en route and they seem unable to help or compensate. Their computers are saying the parcel was not collected, even though I was given a collection receipt and had it confirmed from the courier and their CEO team. The courier made an error and cancelled the parcel upon collection, and have since investigated and found this error. However, they need Music Magpie to raise it with them, as they are their client. Music Magpie keep responding saying their computer says “it wasn’t collected” and the courier is saying “they need to contact us with the given reference for compensation”. So 3 weeks in, Music Magpie are refusing to action this so we can move on from this mess, and there’s no way to get past the basic customer service team which seem to not be able to do so. Please avoid sending them your belongings until they find a way to ensure collections are insured during this tricky time of lockdown.

It seems that Handtec and Sellphone24 are the same company. I initially dealt with Handtec but ended up communicating with the Sellphone24 team. Same issue as everyone else is reporting, but I would like to add, if you find yourself having made the unfortunately choice of selling your phone with them, don’t accept their “stock” reduced offers. Demand they return the handset unless they Honor the quoted price. And next time, avoid!

Not clear about what needs to be installed (ie - are my old smart meters compatible and is it just a new hand held unit needed?). Then earliest appointment is almost 3 months away, even though they’ve texted me and called 3 times this week to get me to make an appointment! Think I’ll stick to submitting my own meter reads until they sort out their logistics.

Update: since asking not to be called again, i’ve been called 4 more times by a persuasive sales team. Still a 3 month wait and not impressed.

Bought a Quinny Yezz stroller and was initially impressed with it’s lightweight modern design. However, since owning it, the frame has snapped mid use, numerous bolts have come off which I bought a torx set to tighter periodically, and more recently a wheel fell off. Dorel customer services have not been helpful, and don’t seem to recognise the potential dangers this stroller poses. I am now left with an unusable stroller, and will avoid the Dorel group (Quinny & Maxi Cosi) until they sort this out.

Bought a Quinny Yezz (part of the Dorel/Maxi cosi group) and have had numerous problems including the frame snapping, screws coming undone and a wheel coming off. Customer services haven’t been helpful, and don’t seem concerned of the potential dangers, and now am left with a unusable buggy. Will avoid the Dorel group until they can sort out there customer service department.

After an appalling year that's resulted in numerous incorrect billings, and a ruling in our favour through the energy ombudsman, I've this week been charged £72 for "early" exit (despite being outside of my contract) and was never credited the £21 dual fuel discount. I will not hold my breath on either of these being rectified any time soon, and would discourage new customers joining Solarplicity until they manage to sort out their automated systems and customer support.

Have been a customer since April 2018, and due to some confusion over meter reads, I though I should check through my statements once it had been rectified. I discovered that I had been over-charged £158 over the past 10 months (“actual” not “estimated” meter reads). Still waiting for them to rectify, but have been told that they have had some issues with their automated billing systems. Recommend any existing customers to take a moment to calculate their usage and compare it to their bills, as this wasn’t obvious (we had to calculate standing charge and gas/electric unit cost to find the issue). Not very impressed and will be leaving once the contract is up.

Update 9/12/18
Please ignore any replies you get from a Solarplicity’s team on Trustpilot. They don’t follow up, and it’s just an attempt to show a better image. This has now gone to the Energy Ombudsman - Solarplicity haven’t called me back once regarding the mess below, despite all the promises. I recommend to not waste your time, and persue this through this channel as soon as 8 weeks have elapsed. Fingers crossed it now gets rectified without much much effort needed.

Edit: The below hasn’t been followed up despite “Eileen” & the customer support team claiming to look into it. Now 4 weeks into the complaint without a single call back and will most likely go to deadlock after 8 weeks.

Original Post: Rates were competitive and appealing, and Switch over from Npower was easy. However, they made a mistake on our meter readings (copying the gas figure to both gas and electricity, adding 11,000 units to our bill!).
4 phone calls, 1 complaint raised and an email and still not resolved. Not a single call back despite being promised by each customer care advisor. Staff were friendly and quick to get through to, but system is flawed that such a simple error can’t be rectified. Would not recommend despite their lower prices.

2 delivery’s via UK mail haven’t turned up when expected in the last 3 weeks. Both from different sellers, but the same problem each time. Says out for delivery (and so does customer care if you check with them) and then suddenly it’s back at the depot again after waiting in. The first parcel arrived without explanation 2 days after the texted time slot. I’m still waiting for the second parcel which was due yesterday but as of yet no update or sign of it.

Ordered 5 identical picture frames from
made. These were despatched in three different deliveries, one of which never replied, so we ended up needing to be home for 4 deliveries.
Customer service weren’t very helpful, and when the order was made, they were marked as dispatched together. Good product, poor curstomer service and logistics.