michael ross

Waste of time book a taxi with priority wait 10 minutes only for taxi to cancel making us late my advice don’t bother with uber use local cabs instead

Extremely poor customer services I ordered a high quality rim lock which cost £459 and I had to wait up to six weeks which was fine as that was stated when I ordered however when it did arrive they had sent the wrong handed lock the admitted it was an issue with there coding I wasn’t happy but I thought these things happen anyway another six weeks later the correct lock turned up and I fitted it bearing in mind I am a time served joiner of over thirty years I am also an extremely good locksmith the first problem I encountered was with the spindle socket in the lock it was too small to except the spindle of the rim handle this was an easy fix I just had to file it down a little and it fitted the next problem was the key would not operate the dead bolt again an easy fix just strip lock and a gentle rub down with emery paper and it also worked fine, I then thought I would inform Broughton of Leicester as I felt this was unacceptable for any product let alone one that cost nearly £500, their response was I quote (Had we been made aware of this prior to any adjustments being made to the item we could have certainly arranged a replacement for this, but unfortunately as the item has been modified and adjusted, we would be unable to replace this at this stage I’m afraid.) I am sure had I made them aware I would have had to wait another 6 weeks, I certainly will not buy of Broughtons of Leicester they do not care about customers.

I am absolutely disgusted I accidentally signed up thinking I was getting something free then once I realised I cancelled online only to find they are still taking money it’s a total disgrace

Advised by curries that sky glass and sky pucks were the way forward however I’ve had nothing but connection issues can’t watch TV and sky helpline are useless, they tell me I can’t get out of my contract but surely if their product doesn’t do what it should then why should I continue to pay for a rubbish service avoid sky at all costs

Brought a Samsung family hub fridge in…
Brought a Samsung family hub fridge in January this year and was told it has a 5 year warranty registered it on Samsung site only to find it doesn’t count I should have registered on another account so now I only have a 2 year warranty spoke to customer services who are a complete waste of time this will be the last time I purchase a Samsung product.

Brought a Samsung family hub fridge in January this year and was told it has a 5 year warranty registered it on Samsung site only to find it doesn’t count I should have registered on another account so now I only have a 2 year warranty spoke to customer services who are a complete waste of time this will be the last time I purchase a Samsung product.

Purchased a water pump from Machine Mart made by Clarke, which when filled with petrol leaked all over a serious safety risk they did replace however poor quality don’t buy Clark machines properly made in China

I wouldn't buy anything of machine mart 2 items i recently purchased were faulty, one was replaced the other they sent away despite me asking for a refund they have refused a refund and are extremely unhelpful, avoid buying rubbish go elsewhere

We went to Stokers to look for a new sofa and we were really well looked after by Scott Dupree he was helpful and friendly i would strongly recommend going to Stokers in Chester good value and quality furniture

They sent wrong items and when I rang them they charged me again and said they would refund me when they picked up the wrong items 2 weeks later and they haven’t collected extremely poor service

Very helpful staff, great wine choices and delivery is incredibly quick