RG

Rob Graham

United Kingdom

Reviews

Review of Contactlenses.co.uk

Review of Mobiles


Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Kept me informed throughout the process and delivered in just a little over 24hrs.
Got a better deal on a new contract than upgrading through O2, well impressed.

July 25, 2018
Unprompted review

Review of Transtools Online

Review of Tiger Sheds


Rated 4 out of 5 stars

Very pleased with what appears to be…

Very pleased with what appears to be nicely put together product. Had a bit of a wait due to being out of area, worth bearing in mind if you live in Devon like me. Apparently orders down here are rare, therefore I've waited 7 weeks for the shed to arrive. It looks like they organise the run when there is enough orders in the area to justify sending down a van.
Also,
Worth bearing in mind if your not inside their free delivery area.
I was also hit with a £30 charge for being out of area, this was added to the basket on payment at the last minute.
This information regarding delivery charges is in the delivery FAQs but you'll need to dig it out prior to submitting your order or it will end up a surprise. ;)

Overall, the fact the product is good has eased my frustration with having to wait a little longer than I would of liked.

June 21, 2018
Unprompted review

Reply from Tiger Sheds

Thank you for your feedback Rob.

Review of Thortful

Review of The Sofa Company


Rated 3 out of 5 stars

Good Product and Delivery but needs to be clearer on delivery times.

The product is fantastic, the guys that delivered it super efficient but the sales guy could of been clearer about actual delivery times.
Mine was a stock item that I wanted quickly, my expectation was to receive goods in a week. I was unaware, and perhaps this is something the sales guys need to stipulate, if you opt for the "white glove" service it will potentially add a delay to your delivery.
My order finally arrived 13 days after I ordered it. I would of been happy with a kerbside service if I'd known I could of got it faster.
None the less, my house warming was a blast sat on scatter cushions, sharing the one chair that had been delivered in 3 days!

I did speak to them by email, and they informed me that I had misunderstood the terms of the white glove delivery, this is accurate considering it was not made clear.
Not an awful experience by any shot but could of been much better.

Perhaps they should look at their tag of 3-5 days delivery, next day for additional £20. - and add a big "potentially" before it.

May 14, 2018
Unprompted review

Reply from The Sofa Company

Dear Rob

Thanks for taking the time to write a positive review about your order for the Kilcreene Recliner and Blenheim Swivel Chair , I am glad you were generally happy with the service you received when you came to see us in our showroom but apologise for the lack of clarity on the different delivery options.


As stated on our website the Two Man Delivery is a upgraded option which does take between 5-10 working days due to the distance the couriers have to cover on a weekly basis, We can indeed deliver on a quick 2/5 day delivery but this is a one man kerbside pallet option and due to the weight and assembly involved with your items may not have been the best option for you but apologise if you weren't offered this at the time.

If we can help you any further regarding this issue please call me on the number below.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company

01626 358780

Review of Furdeco