MC

Margaret Compton

United Kingdom

Reviews

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Review of AllClear Travel Insurance


Rated 3 out of 5 stars

WE do think you are a good company…

WE do think you are a good company however.
We went on line to book our travel insurance, at the same time we received a letter from you saying we were your loyal customers and would have a 20% discount.
We rang the number and a nice man I believe was call Douglas went through the checks and lo and behold the Gold plus came up £400 more than the online price, so much for LOYAL CUSTOMER.
In the end due to the high price we settled for the Gold policy online rather than the phone.
So it looks like we are more Loyal to you as you are to us.

August 7, 2024

Reply from AllClear Travel Insurance

Hi Margaret,

Thank you for taking the time to leave your review.

As a company, we pride ourselves on delivering exceptional customer service, so I am delighted that you had a positive experience with our consultant Douglas.

I am sorry that the quote premium through the contact centre was higher than the quote premium online. When obtaining a quote online, customers benefit from a self-service experience, allowing them to complete the process at their own convenience and ensure the quotation accurately reflects their travel requirements. Alternatively, our contact centre provides personalised assistance from expert consultants who can guide customers through the quotation process, gathering specific information to tailor the policy to their needs. We strive to provide accurate pricing across all channels making sure that the service is tailored and suited to each individual customer.

I am pleased to hear that you have insured with us for another year and I hope you have a lovely time when you travel.

Best wishes,

Jena

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Rated 5 out of 5 stars

Reliable Service

During lockdown we decided to use this service for milk, eggs and potato's.
This was the best thing we did during this time, so we continued to use this service and still find it to be very reliable.

December 26, 2023
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Rated 5 out of 5 stars

Arrived on time and just want I wanted…

Arrived on time and just want I wanted and ordered.

June 11, 2020
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Reply from SerenataFlowers.com

Your positive feedback has filled us with joy!

We are so pleased that your recent order was a success!

Thank you for using Serenata Flowers.

Kind regards
www.serenataflowers.com

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