A Galla

Had 3 windows fitted in the back of our house and really happy with the finished product.
We initially made contact due to their advertising on Facebook (supposed £199 windows which we knew was too good to be true) but like the look of their reviews and booked for a quotation.
The sales guy was fairly pushy and insistent that the quote he gave would only be valid that day which I didn’t like, he explained the options, went to his car for ten minutes and then returned and once we started to show reluctance to sign up there and then the price magically started lowering. In the end we were satisfied with the quote.
The process following this was very good and they always turned up for the survey and fitting at the exact times they quoted, the 2 guys who fitted were great, cleaned up after themselves and have done a great job.
Overall a very positive experience, just wish companies (this applies to all window and door ones) would be transparent and offer their best price to start with rather than having to deal with the pushy sales pitches. Other than that would highly recommend and would likely go back in future.

I moved house over 2 years ago and randomly started to get emails regarding the new owners dishwasher cover sent through to my email.
Despite numerous attempts to point this out to D&G that it’s clearly a GDPR breach the fact I’m able to click through and order a replacement dishwasher for the person who bought my house years ago (I resisted the temptation!!) they don’t seem to want to sort the issue and actually allow the current owner and plan holder access to the account. The reason I’m completing this review is that they’ve emailed me asking for a review of my recent dishwasher replacement so here it is!!
Very poor practice!!

Product arrived within 2 days, even though the lead time was 14 days. This caused issues as we purchased it for a house move which was happening 3 days after the order and the only customer service suggestion was to leave the massive boxes with neighbours we hadn’t even met yet!! Helpful. Thankfully the courier service was more helpful.

Once I started to put the bed together I got half way through which took 2 hours and realised I was missing a bolt and they had included an extra screw for a different part. I went on the website hopeful of finding a phone number to contact but they don’t seem to offer this! I completed the online form with a picture of the issue and received a notification that I’d receive a response within 2 days. 5 days later and a further email sent and I’ve still had no contact from the company! I’m now stuck with a half made bed in my daughters room which is taking up loads of space and despite further attempts to reach the company over social media I’ve drawn a blank. Never had such non existent after care, I’m now going to have to source the bolt myself to complete the bed!

Wouldn’t use them again! They need a customer service phone number or to respond to emails in a timely manner

Really good from start to finish. Helped over the phone with regards to locating the right place for the boiler. The installer did the job on time, was friendly and gave good advice and the price of the package was better than local installers with the bonus of a great guarantee and 0% finance.

I signed up to a sim only contract with Plusnet after my EE contract ran out. Initially the ordering process was smooth and I got notification that my sim had been posted.
At the time of ordered I had a pac code for my number to be move over but there was no option to choose a date for this to happen so was surprised when they activated this 2 days after posting the sim without checking that the sim had been activated or received.
10 days on I still haven’t received a sim from them and they refuse to resend one in any other method than Royal Mail standard post which where we live at the moment is severely disrupted which I have sent proof of to Plusnet.
So for 8 days now I haven’t had my usual number which is needed for my work and have had to go and buy an alternate sim and Outlayed more money for this.
Plusnet are now basically saying my only option is to leave them and get my pac code whereby for the sake of posting by tracked delivery or using another postal company they would have had 2 new customers.
Seemingly the incompetence of both Plusnet and Royal Mail makes them a good partnership and I hope they amend there processes in future to stop other customers being Severely messed around like I have been!!
Sadly I didn’t bother to look at reviews before signing up and trusted their advertising about what wonderful customer service they offer! More fool me

I rented out a property via Purple Bricks which has turned out to be a massive mistake on my behalf. Originally I was impressed with the "local specialist" who met me at the property and vetted the potential tenants. As soon as the let was agreed they stepped back and I was assigned a "property manager" from head office. Within the first 4 months I had 3 new property managers with varying levels of service.
My first issue came about when a simple roof repair was needed in the conservatory, I was quoted £414 via Purple Bricks which when I questioned via the contractor I was told that included a "significant mark up" for Purple Bricks cut and from that moment I realized unless I wanted to be fleeced at every opportunity I would have to organize repairs etc myself. To give an example a local contractor charged me £180 for the same job.
Over the last year the problems have spiraled and there isn't enough space to detail everything but in summary..
Never carried out any 6 monthly inspections of the property - even though this was included in the management fee I was paying them.
Charged for a Gas Safety Cert even though I had organized this and informed the property manager Olivia of the date. When I queried this and asked for a refund I was ignored. Time and time again to the point that I had to follow the official complaints procedure.. To which I was ignored again.
In the meantime they started messaging the tenant telling them they needed to book in an EICR check again behind my back and when it wasn't needed as the tenants were leaving before the legislation comes in! Thankfully the tenant let me know what was going on and I managed to cancel it before being put a further £240 out of pocket
They issued the wrong Section 21 to the tenants, denied this and put me in a position whereby I had to agree to giving the tenants a period of free rent and leave before the end of the contract as they had the right to insist on a new one being issued which would have allowed them to stay a further 3 months beyond the date I needed them out.
Messed up the checkout and behind my back agreed an extension with the tenant for a later checkout date when I had estate agents and contractors lined up to go into the property.
Ignored the property ombudsman when I raised my complaint with them so now my complaint is being investigated without any evidence provided by PB.
The property was left in a woeful state and absolutely stank of cigarette smoke which was against the contract and this has caused issues in us trying to sell the property as all the feedback has been about the smell!
The only shining light was after the tenants left we were assigned a new manager called Phil Wheeler who oversaw the smooth return of monies and managed to get some money back off the tenants deposit given the state which would have been highlighted earlier had any inspection taken place.
Thanks to PB's dreadful management I am now 3 months rent out of pocket and am struggling to sell the property, they did get in touch recently to offer a token "good will" gesture on the basis I cancel the TPOS investigation which I have refused as I want them to be held accountable fully for what they have put me and no doubt countless other landlords through. Excuses such as staff needed training, or due to covid they furloughed staff doesn't cut it! I was paying a good rate for a service and received nothing like what was advertised and to be ignored time and time again was just arrogant, probably in the hope I would give up!
If you are a landlord please learn from my mistake and either use a local agent or manage it yourself. Your life and finances will be in a much better state than selling your soul to PB

Simple and efficient energy firm. Provide them a reading monthly and get an accurate bill. Low cost tariff and so far zero issues.

Excellent Experience. Easy to set up and friendly staff. Competitive prices

Ok - sent phone on Monday, no email until Friday to confirm it had been received. Original offer on email was £106 but phone had a few scratches and signs of wear and tear so thought I would get knocked down a little. First offer was £35 which was a joke and promptly refused, second £50 which again wasn’t fair in my opinion so refused and mentioned local store had offered £70 which they matched and I accepted. Payment was made within hours.
I think like most of these companies they will always chance a low offer to see if you will accept it, unlike other companies they will negotiate and i am reasonably satisfied with the outcome.

Hired a car in Bologna for a week through Alamo who use Locauto as there agent.
Very friendly guy on the desk who didn’t overly try to upsell insurance etc. Paid an additional 2.5 Euro a day for a diesel which was well worth it given the fuel costs in Italy.
A few scrapes on the car which were already highlighted and then a copy emailed to me, good car, easy drop off and insurance money released immediately. Cannot see why so many negative reviews, if you damage the car or get caught speeding you pay for it as per the contract, however if you read the terms and conditions, arrange your own excess insurance for £20 a week and drive safely then they are a decent company.

Absolute waste of time. Appointment booked for 10AM, get there to be told the guy in the appointment before me turned up late so it would be 10:30 before I would be seen. Decided to wait as I had driven 30 minutes to get there. Finally at 11:10 I was seen and the guy went round the car (Claimed my service history was only part as I had some non-dealer stamps!!) and having found a few scratches and dents on the bodywork (Its a 9 year old car in what I would say was decent condition) ended up passing the details onto head office who came back with a price of less than 50% of the £1816 I was indicated online. I laughed this offer off and head office came back with 2 further offers of £1100 and £1200 which would have then had the £58 admin fee deducted. Walked away and to be fair to the guy in the branch he was fairly understanding and decent. I guess they prey on people desparate for cash or have no idea of the true value of their car!! Whilst driving out a dealer in the same industrial estate stopped me and asked what I had been offered, straight away he had a look around the car and offered £250 more than the best offer by these crooks and paid cash immediately (Without any admin or bank transfer fees!!) so thankfully I ended up selling my car as its insurance ran out the following day. Just wish I hadn't wasted 2 hours of my time on a scorching bank holiday to be insulted. First and last time of ever using one of these companies!!