Poor customer service- auto subscription emails went to junk!
An app that promoted supporting Neuro diverse people, that auto subscription for an app I didn't use - it didn't help me.
To much to set up initially, having to create your own patterns and reminders / routines maybe helpful for some but for me , just another app that many already offer however free trail catches you and bang the money went out of my account and guess what IM ADHD, I Forgot ! Yes this is a me problem right?! However considering the niche of Thier business - I would suggest I'm not the first to ' forget' I used the app for a few days , normal life and some other events came along and yes I forgot. Would they give me a refund the day after ?!! No way !!
So my lesson learned, no more free trials, snakes in the grass with no intention on being good humans who can identify a genuine error.
Business is business for Effecto !
Reply from Effecto.app
Dear Adele,
Thank you for sharing your experience with the Effecto app. We’re sorry to hear that the setup felt overwhelming and that the subscription caused unexpected charges. We understand how important clear communication and easy management are, especially for our neurodiverse users, and we are actively working to improve these areas.
If you would like further assistance or to discuss your situation, please contact us at help@effecto.app. When reaching out, kindly include your account email and, if possible, your order number so we can assist you promptly.
Sincerely,
Effecto team
