Guest

Hello,

We're glad you found it easy to book. Thank you for your positive feedback!

The National Express Team

Hello,

Thank you for taking the time to share your feedback.

We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.

This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.

Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.

This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.

Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.

Many thanks,
DUSK Resolution Team x

Hi there,

Thanks for your review, it means a lot. It's great to hear your journey using our services was easy!

All the best,

Alana
Customer Support Team
comparethemarket.com

Hi Guest,

Thank you for the positive feedback, it means a lot to us.

Knowing that your car selling experience was great and you found the whole process of selling your car to be very simple is amazing to hear. Thank you for the review, and of course for your continued trust in Cazoo!

Customer satisfaction will always be at the core of what we do.

If you have any further questions or queries, please don't hesitate to get in touch.

Thanks!

Bailey
Cazoo Customer Support

Hello Guest

Thank you for the lovely feedback.

I'm glad to hear that you had a good experience with us here at Cazoo. That our staff made the experience quick and simple. We do pride ourselves on our customer services, so this kind of feedback is always good to get. Thank you for taking the time to write this review, we really appreciate it.

Thank you for choosing Cazoo, We look forward to welcoming you back again.

Nicola
Cazoo Customer Support

Hello

Thank you so much for leaving us a 5 Star review.

We are thrilled that you had such a positive experience with us.

We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this.

Thank you for taking the time to leave this positive review. We do hope you continue to shop with us so you continue to receive a 5-star service.

Kind regards,

Judy

Thank you! It was a pleasure to serve you.

Hi,

Thanks for your kind words.

Ollie