Daniel McCabe

Hello again and thanks for getting in touch following your recent review.

Sadly we couldn't leave your parcel, the sender has asked us not to do this, instead we have secured the goods with a post office.

Not all post offices offer this option, it is entirely dependant on the Post Office having the necessary space available for secure and safe storage, as well as the post office wanting to offer the service. I can assure you this service is not based on boundaries.

The selection of a post office as a drop off point, following an attempted delivery is purely practical...availability, and a suitable post office being located at some point on the onward delivery route.

In rural locations, post offices are further apart, which may require the addressee to travel further. If the village/nearest post office does not offer the option to collect, the driver may need to drop a parcel into a post office further along the route. In all cases, a post office is much closer than the local depot, and offers greater convenience.

Parcels are held for collection by the post office for 16 days, and the addressee will be asked to provide formal ID before the parcel can be handed over.

Hello - can we help?

If you need any advice or support with regards to the content of your review, please contact us directly via parcelforce@parcelforce.co.uk to share your email address and tracking number and we will try to help.

Hi Daniel,

Thanks for leaving feedback.

We have been in touch with you regarding your order with us. Our first correspondence was on 5th February 2021.

Your order had been delivered, however Royal Mail had delivered it to the wrong property. We had offered to send out the order again for you free of charge whilst we get Royal Mail to investigate the issue - we offered a replacement because Royal Mail are taking longer to locate packages due to COVID-19 and the increased demand. This has typically taken upwards of a week.

After our offer, we received a reply from your self asking us to not send out a replacement just yet.

Whilst we still haven't heard back from Royal Mail, we have received an email from yourself that your package had been delivered to a neighbour and this neighbour has since delivered it to you.

Kind Regards,
Gourmet E-Liquid