James A

John Lewis Home Insurance don't value loyalty anymore. I have been a loyal customer for a number of years and they've just hiked up the premium for no reason (no claims or change in situation). Used to be a brand that looked after their customers, no interest in doing so anymore. Avoid!

We love Dialaflight, we had a complex set of requirements booking through them for travel to New Zealand (baby, dietary requirements, multiple flight transfers, luggage allowances). Saf was patient and brilliant, he found us a great deal and fielded all questions liasing with the airline on our behalf. The flights were seamless and everything was really well organised, couldn’t have been happier with the customer service, value and organisation. Thank you so much Saf and team!

We picked Crosswater for all of our bathroom products in our home rennovation due to their good brand reputation. We have had a faulty tap which has damaged our expensive marble washstand through a leak at the bottom to the point of no repair. The Crosswater customer support has been poor, despite the damage all they are willing to do is send replacement cartridges for the tap, which is unsatisfactory. We paid above the odds for Crosswater for a good quality product and will avoid using them in the future.

Never have I experienced such atrocious customer experience. We invested a lot of money buying a Eufy Home security system with 4 cameras after being broken into. One of the cameras has become faulty and broken due to poor quality just over a year after purchase. Eufy have refused to acknowledge the issue and rather than replacing the camera, are offering 20% off for orders less than $100, which they know very well cannot be applied to a replacement camera (which is much over the $100 threshold). AVOID, AVOID, AVOID. They don't care about customers, and are poorly run and managed. Avoid at all costs - bunch of cheap crap! Much better off with a high quality product from a retailer that understands customer service. Will be reporting to the ombudsman as genuinely think they are acting in bad faith.

Last minute they changed the car that I’d booked to a different car that was faulty. No navigation system, control system for the car didn’t work, low pressure warning for the front left tyre, scratches unreported. Very disappointing and no satisfactory response when I complained. Will look at reporting to the ombudsman, poor service!

We had a fantastic tour around the city of London distillery. Jake and the team are knowledgable, welcoming and to top it all off the gin was fantastic. We will be visiting again!

We shop weekly with Ocado and are loyal customers (have been for years). The way they handle issues is horrendous. They've had an issue in the warehouse (that's ok mistakes happen). No upfront communication - we find out on the day we have a delivery. No resolution, the items that aren't missing the response has been sorry but tough. And finally for our inconvenience? Here's £10 towards your next shop. Could not have been a worse customer experience and shows to me they don't care about me as a customer at all. Awful!

I bought a SodaStream spirit brand new in February and it’s already broken. I called up SodaStream and they suggested trying a new CO2 bottle to make sure it’s not this (it wasn’t). I’ve since called 25 times (no response) just kept on hold on an 0800 number (big money maker that) and not replying to my emails. Really poor service, and no fix or solution in sight. Very disappointing!

Abysmal returns policy

My wife bought me a nice gift from Selfridges, a water carbonator (which unfortunately broke). Called them up, their returns policy takes 4 weeks whilst they inspect the product to see what happened. I either want my money back or the product replaced. It isn't good enough and will be taking our business elsewhere. Don't care about their customers one bit!

Abysmal service - don't come here! They've lost my parcel and making me wait a month to give me my money back. No care for their customers (or interest in helping them). AVOID!

A great product and customer service. It really removes the stigma of sexual health and makes it simple for me to get the help I need (I’ve always found it too difficult to speak about).

Poor! Ordered something online which I was told was in stock and available and has now subsequently been removed from my order and I am told is no longer in stock. Thoroughly frustrating service - if you can order something it’s “in stock”, otherwise you create a really poor customer experience!

My wife was flying to New York for a business trip, she’s kept her cool unfortunately I haven’t. Cancelled without explanation when she had already left, changed airport and venue and ruined her business trip as she had an important meeting the other side she can’t now make.

BA’s response? Sorry but nothing we can do.....GREAT customer service....NOT!

Terrible experience - been with Vodafone all my life for 15+ years. Waited until I’d made a mistake and told me I’d racked up £430 worth of abroad mobile calls. Rather than warn me they waited until it was too late and blocked my phone, emails, texts and data - as a result took me ages to get home. Even worse on the phone to understand the charge, was told it’s £3 a month extra and all this would have been free. On the phone for 3 hours across the evening and no resolution - I need to pay to unlock my phone and wait until I get charged before comparing about the bill in a month. Abysmal service who don’t care a jot about their customers AVOID!

Poor customer experience! Booked through BA for a through flight from Cape Town to London. Don’t bother doing it, flight operators they use through their one alliance are rubbish and inflexible! Looking for extra ways to charge you for a poor service! Don’t recommend using them again - zero focus on the customer or providing a good experience. A once brilliant airline has gone completely downhill!

Awful experience. Ordered a car for the wrong pick up time (8:30), completely my fault. Wanted to amend it to 10:30, called the London city branch close to 100 times before finally getting a response. Was spoken to someone very rude who informed me unless I came at 8:30 I’d lose the car. It’s this kind of nonsense customer service, totally inflexible and don’t care what the customer wants which ruins your experience. Never had that ever before, will avoid europcar and advise others to do the same!