United Kingdom
Review of Truespeed
Yakin was able to improve my speed from 600 to 900 mbps and reduce the cost, which is what I was hoping for. Thank you! I certainly do recommend Truespeed to people I meet.
Reply from Truespeed
So glad Yakin could save money and increase the speed Janet! Thank you for the 5 stars! ⭐ ⭐ ⭐ ⭐ ⭐
Review of Limited
When the salesman visited he told me that my roofing felt was in bad condition and would have to be removed, then the foam would be applied to the underside of the tiles. I paid a deposit on this basis but when the workers arrived they said that the felt was fine and sprayed directly onto it. I feel I was misled about the state of the roof; had I known that the felt was fine I would probably not have gone ahead with the order. The promised advertising board has not arrived and Foamroof has not replied to any of my letters. I have contacted Citizens' Advice and they are passing it on to Trading Standards.
Reply from Limited
Hi Mrs Sherwin, I spoke with you before the Christmas break and I wrote to you 10th January. It's a shame that your review is only two stars. Your roof was in poor condition and we have now extended the life of it and guaranteed it! The aim of the spray foam insulation that we have installed is to prevent water ingress and insulate the property. Unfortunately as you have solar panels we cannot remove the felt as this would then cause major water ingress and future issues with your solar. The team did explain that the felt was fine to spray too.
Just to explain, if we removed the felt and sprayed directly to your tiles it would mean that you would never be able to repair, replace or service the solar panels without damaging the tiles that have been sprayed foamed. This would invalidate our guarantee and no doubt the solar company’s. Also all of the fixing points of the solar will have been effectively glued to the roof. So the correct approach is to retain the felt and spray directly to it.
We have completed all of the work to a very high standard. By spraying to the felt, which is an approved way of installing, we have done the right thing for your home.
Review of National Express
The service is excellent value for money, polite drivers, on time, coach comfortable but a lot of vibration on way back. (8pm Victoria to Bath, 13th March).
Reply from National Express
Dear Janet,
Thank you for taking the time to leave us your review.
I’m delighted to hear you had a comfortable journey. I’m pleased you found us value for money. Please accept my apologies for the vibration on the way back.
This has been fed back to the depot manager of the 403 service, to check the vehicle over.
Have a fantastic day, and I look forward to hearing from you next time you are onboard.
Kindest regards,
Azra
