Took payment for bike they didn’t have in stock.
We ordered two bikes in November, two different sizes, two different colours, as Christmas presents. The order was processed and payment taken. Almost A WEEK LATER, after I’d already emailed asking when we could pick them up, we were contacted saying that one of the bikes was out of stock, and would be out of stock until FEBRUARY. As we needed them for Christmas presents, we were forced to purchase one of them in a colour that is not what our son will like - but he will need a bike. So I guess he’s getting a can of spray paint as well.
The communication was poor, and the fact that the order was processed when they have no stock was ridiculous.
The bikes are still in their boxes, we’ve yet to put them together, so to be honest, not even sure how the bikes are, still just cranky that we had such a sub-standard experience with the ordering.
December 4, 2018
Unprompted review