Communication incompetence
From the start i told autoglass that nfu mutual admitted that their client admitted full liability for the incident and would be paying in full. Autoglass informed me that they provided a facility for a third party to pay for the service, and then totally failed to implement that service. I have since received countless emails, texts and phone calls hounding me for payment. I have explained the situation to three autoglass operatives, none of which have been able to communicate the details.
Reply from Autoglass®
We are sorry to hear that our service did not meet your expectations. Please email customer.services@autoglass.co.uk to explain the issue (using your vehicle registration or booking reference number as the email subject), and you will be contacted to discuss this further. Kind regards, Oliver.
