KWM Wines & Spirits Reviews 7,448

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the speed and efficiency of delivery, even for international orders. Consumers appreciate the careful packaging, which ensures that products arrive in perfect condition. People also value the clear communication and updates provided throughout the order and shipping process. Moreover, reviewers are delighted with the company's product selection and competitive prices. Customers appreciate the ease of ordering and the helpfulness of the staff. The company is commended for its ability to source specific items, including those not readily available elsewhere. Overall, consumers express high satisfaction and a strong likelihood of repeat purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Got Oktoberfest beers that could not be got anywhere else in Ireland.And bonus Lacada brews.All arrived in Wexford in perfect condition.First time customer.Very impressed.

Rated 5 out of 5 stars
Verified

Extremely pleased with this company, received quickly and packaged with care. Found exactly what I was looking for when other shops were out of stock. Would definitely use again

Rated 5 out of 5 stars

Fantastic customer service. Kept me inform about my order really good experience. This is a Christmas gift for my daughter so cant comment for now but shes loves fruit salad sweets so hope she enjoy... See more

Rated 5 out of 5 stars
Verified

We had one bottle smashed by the carriers. Spoke to KWM and a refund was given straight away. Fantastic service

Rated 5 out of 5 stars
Verified

Ordered a large pack of Guinness Nitrosurge, which is different to that available in England - it's slightly stronger and has much better body. Order arrived quickly and in great condition and I was... See more

Rated 5 out of 5 stars

perfectly handled order. Did not have to worry about anything. Even the international shipping

Rated 5 out of 5 stars

I had found a wine which I liked when on a trip to London and I was pleasantly surprised when I easily sourced it with KWM Wines & Spirits. Clear website, prices good, easy ordering and checkout. Q... See more

Company replied

Rated 5 out of 5 stars
Verified

Wine arrived as promised and on time. For the price, Hanging Snakes 2021 Shiraz is outstanding! Fortunately I was in at the time so was able to take delivery. In an ideal world I would have preferred... See more

Rated 5 out of 5 stars
Verified

Bought this wine bottle box to hold six bottles of wine bought as a birthday present. Very sturdy, well made box and really good value for money. Delivery was amazingly quick. Customer service was exc... See more

Rated 5 out of 5 stars

Clear details as to when the whisky would be available to order on the website (if only all retailers were as transparent) and easy to order. Shipping via DHL was prompt and well communicated. Product... See more

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Rated 5 out of 5 stars

Love their Wyndham's Estate 555, the best there is. Ordered late afternoon, delivered first thing following morning, what more could you want. Perfect delivery, all wrapped up carefully.

Rated 5 out of 5 stars

The representatives could not have been more helpful, both on the phone and online. My initial order contained some mistakes from my end and they quockly and efficiently sorted this out for me. the... See more

Rated 5 out of 5 stars

Brilliant customer service - 2nd to none! Placed 1st order for a bottle of wine my daughter in law had mentioned, that I just couldn't find anywhere, very straightforward. When I placed the 2nd orde... See more

Rated 5 out of 5 stars

Excellent customer service recently ordered several bottles from KMW , Order was despatched quickly all tracking information supplied. Had a query which was answered with a couple of hours of my ema... See more

Rated 5 out of 5 stars

Great customer service - ordered a particular wine and vintage. They only had three bottles but had another vintage. They contacted me the day I ordered, explained and got it shipped off all within... See more

Rated 5 out of 5 stars

I recently ordered the Guinness Nitrosurge, and I couldn't be happier with the experience! From start to finish, everything went smoothly, and the product arrived promptly and in perfect condition. Th... See more

Rated 5 out of 5 stars
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Made order for Guinness Nitrosurge cans. Even though there was a mistake done that lead to 2 different shipments, all have arrived thanks to Andrew who took care of everything. Super service! Recommen... See more

Rated 5 out of 5 stars

Excellent company and VERY easy to use and choose from a very wide range. Note: Kaspersky stopped access to their website due to a lack of certificate but I found their site was completely trustworth... See more

Rated 5 out of 5 stars

Online order for stout not available in North West off licences. Good customer service and I was kept informed of progress and delivery confirmed. I will definitely call in if I’m down that direction... See more

Rated 5 out of 5 stars

KWM made the my first bulk wine purchase very easy. I have since visited another company because they had a different selection and the tracking was woeful. Also, everything came in very good quali... See more

Rated 5 out of 5 stars

Found a particular wine I was looking for at a competitive price. KWM dispatched promptly and delivered quickly as promised. Product was securely packed. Simple hassle free transaction.

Rated 5 out of 5 stars

KWM Wines & Spirits enabled me to buy an Australian vintage that is not available in the United States. They prepared my order very quickly and answered all of my questions about international shippin... See more

Company replied

Rated 5 out of 5 stars

Everyone at KWM helped me place and track my order throughout the shipment process. The shippers did not provide accurate tracking information. KWM very quickly (30-minute response times) provided ini... See more

Company replied

Rated 5 out of 5 stars

Delighted with the service and the product. I use the product as a mixer for spirits. Last night I had it with gin. It was delicious, Although my own personal favourite is with dark rum. Will defin... See more

Rated 5 out of 5 stars
Verified

Excellent service, Could not fault any aspect.Fantasic selection of Craft beers at a very fair price.

Rated 5 out of 5 stars
Verified

We had this wine at outlet favourite restaurant. So glad we purchase from yourself

Rated 5 out of 5 stars
Verified

Arrived quickly, safely packaged and well communicated. Thanks!

Rated 5 out of 5 stars
Verified

Great choice of wines. Friendly, knowledgeable staff and good pricing. Cheers!

Rated 5 out of 5 stars
Verified

Delivery was very prompt and well packaged and with good communication.

Rated 3 out of 5 stars
Verified

Quick delivery and great beer. When my order arrived the delivery driver was quite embarrassed to even leave the package as there was clearly breakage. Upon opening the package there were five broken... See more

Company replied

Rated 5 out of 5 stars
Verified

I was extremely pleased with my order and quick Delivery. My friends here in Germany well be Also very happy when I surprise them with a bottle for my Birthday. Last Year we Celebrated in Dublin. T... See more

Rated 5 out of 5 stars
Verified

So happy to have found The Stocks from Woodstock! Since discovering it 15 years ago during a trip to Australia. And then also the full program from d'Arenberg Wines! it was easy to put together a larg... See more

Rated 5 out of 5 stars
Verified

I don't order often as the packaging and delivery to Germany is quite expensive. But the time from ordering until it arrives on my doorstep is just brilliant. It took like 3 days as there was a weeken... See more

Company replied

Rated 5 out of 5 stars
Verified

Although Germany is a country that is proud of its beer variety, there are still some brands that are not available over here. So I ordered a certain brand and the delivery was excellent: within thre... See more

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Rated 3 out of 5 stars
Verified

Delivery was a let down ... No advance warning / ability to track order. The box of wine was left with a neighbour . My neighbour pointed out that one corner of the cardboard box was crushed was t... See more

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Rated 3 out of 5 stars
Verified

My order was perfect no issues at all but we do pay for delivery to our house in the price. Unfortunately I received a call from the Dpd driver asking me to drive and meet him and collect my parcel. I... See more

Company replied

Rated 3 out of 5 stars
Verified

I purchased 3 bottles of Midleton Very Rare 2017 at a reasonable price. The delivery was delayed by a few days as they had run out of stock (3 in stock stated when ordered), the delay was communicated... See more

Company replied

Rated 3 out of 5 stars
Verified

Very disappointed with UPS service... I cannot understand why a case of wines from UK to Barcelona needs 10 days (at least, if it arrives tomorrow) and travel around Europe (UK, Ireland, France and... See more

Company replied

Rated 5 out of 5 stars
Verified

First time user of your company. Great service, ordered from Australia and the wine was delivered quickly and well wrapped/presented in time for a special occasion in the UK. Woodstock Pilots View hit... See more

Rated 5 out of 5 stars
Verified

I discovered West Coast Cooler Wine on my visit to Ireland and was unable to find this wine once back home. I discovered KWM online and would like to say I am delighted and impressed with the service,... See more

Company replied

Rated 3 out of 5 stars
Verified

The package was delivered next door, instead of to our house, on which the number is clearly marked. The children next door opened it, and so it arrived at our house opened, where the person for whom... See more

Rated 5 out of 5 stars
Verified

I wanted a birthday and Christmas present all in one. Found both bottles of Gin I wanted on the site and sent them to Melbourne Australia! Great customer service and extra quick delivery. Well done fr... See more

Rated 3 out of 5 stars
Verified

Prompt response to my query from Eimear and would buy again from KWM wines, issues with the transaction progressing in Euro but then being charged in Sterling which led to conversion charges. Also th... See more

Rated 3 out of 5 stars
Verified

The beers look interesting and alot of variety. Bought as a gift for xmas so was excited to hand over the 'lucky box' as presented in the picture. Instead just a plain cardboard box, will have to purc... See more

Company replied

Rated 3 out of 5 stars
Verified

Unfortunately the service has been let down by your selection of delivery companies. Parcelforce are absolutely terrible They won't leave with a neighbour and they will only deliver on a Saturday if... See more

Company replied

Rated 5 out of 5 stars
Verified

What a seamless, trouble free transaction. Excellent service and communication. All the way to Australia, through both Customs without any drama or crippling costs. Very professional guys. I’d recomm... See more

Company replied

Rated 5 out of 5 stars
Verified

Honest and pleasant advice by email and very fast delivery of 30 bottles Bordeaux -- shipped from Ireland to Germany. Everything was done very professional. Thanks a lot!

Company replied

Rated 5 out of 5 stars

I recommend, fast delivery, great prices, great communication. I ordered a total of 36 cans of Guinness nitrosurge in the last month. This product is not available in the Czech Republic and this compa... See more

Rated 5 out of 5 stars
Verified

Guinness Beer Cans – A Classic Experience in a Convenient Form If you’re a fan of smooth, dark stouts, Guinness beer in cans is a solid choice that brings the iconic Irish pub experience right to y... See more

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Company details

  1. Wine Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beer Store
  5. Liquor Store

Written by the company

KWM Wines & Spirits was established in 1994 and has fast become one of the leading Independent Specialist Wine & Spirits Merchants around. We are constantly searching for new and exciting wines, spirits and beers which will complement our existing range and satisfy the needs of our discerning clients, while all the time offering the best possible price, service and value. Recently shortlisted and runner-up in Decanter Wine Magazine's Retailer Awards as the best regional merchant for Northern Ireland and previous winner of the International Wine Challenge Northern Ireland Merchant of the Year in 2019. We strive to constantly evolve our list of beers, wines and spirits to provide exceptional quality and value across the portfolio and include a range of pre-selected cases ideal for gifting or when you just want a good glass of wine and can't decide! We're consistently in the top listings in all our Trustpilot categories so check us out and see why others are so happy with our products and service!


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

First Impressions.

Got Oktoberfest beers that could not be got anywhere else in Ireland.And bonus Lacada brews.All arrived in Wexford in perfect condition.First time customer.Very impressed.

September 26, 2025
Rated 2 out of 5 stars
Verified

I am Vincent's Accountant and your…

I am Vincent's Accountant and your service is excellent but you don't provide a proper invoice for revenue requirements.

September 1, 2025
KWM Wines & Spirits logo

Reply from KWM Wines & Spirits

Hi Lauren,

Thanks for the great review about our service.

Regarding invoicing, you can request it from our accounts department via email at any time. We don't supply pricing on our delivery invoices because of the high value of the products. Also, many of the orders are gifts, and customers don't want pricing on the delivery invoices.

If you need more information, don't hesitate to get in touch at shop@kwmwine.com

Kind regards
Chris

Rated 1 out of 5 stars
Verified

Still waiting for a tracking for my…

Still waiting for a tracking for my product. And was asked to give a review on a product I never received…

August 27, 2025
KWM Wines & Spirits logo

Reply from KWM Wines & Spirits

Hi Jawaun,

I will contact you via email, as this is a customs issue in the USA when Trump changed the de minimis rule 2 weeks ago which delayed some of our parcels.

Kind Regards
Chris

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