(depends who you get) tech support, poor admin and customer first service.
*** stars original review
i have used one and one for years, They have great ideas, but the admin to back them up is poor. I would like to give 4/5 stars.
- Example
I recently got a server with the 30 day money back guarantee, and it failed (hard drive issues - it happens) the tech set me up a new server within the hour and told me (after i queried) that i won't have to pay, he will shut down the failing one.
I had to shut down the failing one -which got me my guaranteed return but i am being chased for the set up and monthly rental of a new server which i was told i wouldn't have to pay.
the same happened to the new server, however, the hard drive was changed (which is what i thought should have happened with the first one) I cannot fault the technical service of the server farms, HOWEVER, please honour what you tell customers, don't forget if YOUR hardware and service fails the customer is inconvenienced in my case i had to rebuild servers taking up time which i could be selling things :)
it's also still not easy to cancel things if you make an error in purchasing!
i would recommend one and one, however, it comes with caution currently.
- Update 29-01-2018 - One star
1 and 1's amazing aptitude for incompetence, arrogance and ignorance never fails to surprise me, now three months after my original trial with one and one, i am still being charged rental for a server i cancelled under their "30 day money back guarantee", they are still billing me for the monthly cycle of that one, AND the new one set-up!
(That's illegal btw charging for a service that's not being received.)
I am still being chased for the setup fees on the second one after the tech told me i wouldn't have to as it was a replacement for the failed one. and i am now being charged for that second servers rental. (Thats 80.00 a month! for one server i have a contract with)
one and one have ignored my questions, and the information provided them and billing has passed me onto hosting!!
There is a saying "cheap is never cheerful", it seems never a truer word spoken, cheap is not worth the stress i am getting at the moment!
currently my advice, buy cheap domain names at one and one, after a year move on, but never get any services from them as their promises and guarantees aren't worth anything it seems!
January 3, 2018
Unprompted review