Peter

A really nice chain and a fair price. The item was exactly as described right down to the gram weight and quality is excellent. I cannot fault the service received. Communications were good and the delivery and packaging was top quality. I would not hesitate in recommending this company and I will definitely hope to be able to purchase again from them.

A very quick and easy process good communication all the way through and I got my numberplates very quickly. The documents from the DVLA came through fairly quickly as well and I was able to put my new plates on the car pretty quickly all in all easy and very convenient.

I had a very nice bottle of wine at lunch and wanted to order some. Vinum had it. I ordered it and it arrived well packed and quickly. Shipping was a little expensive compared to other providers/their competitors but I can’t complain about the service.

I was recommended to try Lions Prep by a friend and neighbour who had recently joined up. My motivation was to reduce portions and lose weight without sacrificing flavour and limiting my choice. I love to cook but I struggle to limit my portions. After sampling one of my friend’s meals I thought I’d give it a go.

I have had my first delivery of meals and both the quality and quantity of each meal is excellent. The meals are carefully constructed and the flavours are beautifully balanced. Each meal, so far, has been delicious, hearty and of a very high quality. Lions Prep isn’t cheap but you get what you pay for and I would refute anyone claiming they are not value for money.

I still cook for the family and happily eat my meal. They are easily heated and I plate my meals up rather than eating out of the container. It also gives you a good indication on the portion size which is very good. The meals are filling and as written earlier the flavours are just delicious.

It’s early days so I haven’t checked the scales but I’m definitely eating less and and feeling satiated; I also know exactly how many calories I’m consuming, which helps. The variety of choice should keep my interest and make this programme easy to stick to.

We decided to look at a subscription car as a viable option to replacing our car. The sums added up, the car met our requirements so we decided to go ahead. Initially the process was incredibly smooth until the car arrived, and that was after we were contacted twice to advise that the car would not be ready as agreed, due to damage which had occurred in logistical moves. Unfortunately, the car we received was not as described/published on the website. This was incredibly disappointing and not a great start to what initially seemed to be a very slick process. We had a couple of relatively unsatisfactory exchanges about how to progress. We were offered a goodwill gesture, but that was about it. Having spoken to another associate she suggested that we swap the car for another of exactly the same specification which was available. Once we got the ball rolling with that, things started to improve, the customer service we received was excellent, I think we were unfortunate in the first instance with the car we received. The replacement car arrived on time, was as described and included a very nice welcome pack which wasn’t included in the original delivery. We are very happy with the car and so far we’re enjoying the Cazoo experience. They say the mark of good customer service is how companies work to provide resolutions to issues when things go wrong. Cazoo has some outstanding customer service representatives and I have to say, all in all, now that things have been resolved the service has been very good.

Gareth is always efficient, on time and is always pleasant.

Just hopeless. I ordered a cake for my father’s birthday, chose a delivery date. The delivery date came, no notification, no cake, nothing the day after as it was Saturday their customer service lines were closed. I picked up a cake from Waitrose as the Patisserie Valerie one didn’t turn up. I called on Monday, no explanation, no apology just offered a replacement or a refund. As the occasion had passed I asked for a refund and had to chase three times before it was made. Appalling service.

I was relatively unimpressed with Cologne & Cotton having received an email advising me I was eligible for a 15% discount online or in store. When I visited the store on Marylebone High Street I was advised that the email had expired the previous day. I had advised the salesperson that I only received the email the previous day. She offered me no solution other than to purchase the products at full price. I left the store and placed my order for the same goods via the Internet standing outside the store on Marylebone High Street! The 15% discount was readily available online. I received my goods via delivery the following day however my order was missing one item. I called the customer service line and advised them of what had happened. They apologised and said they would send the missing item immediately, and also advised me that the email had been valid for in-store purchases however the promotion had been extended and perhaps the store manager had not been informed. She advised that the store manager should have honoured the discount and was very unprofessional in her way of handling the situation. In a world where the shops are closing left, right and centre it amazed me that the store manager was so offhand, unprofessional and happy for me to purchase online rather than in store. I do however endorse their products, they are excellent quality and I’ve always received excellent service at the Cheltenham store.

Excellent customer service. Great range. Got what I needed and quick delivery.