LR

Lorraine Rackley

United Kingdom

Reviews

Review of John Lewis


Rated 3 out of 5 stars

Great company but something is amiss with the sizing

No problems with the company and very quick delivery, easy return options but the item, a pair of pyjama trousers, size 8, I could have had a weekend for 2 in there! I didn't even need to unwrap them, it was obvious as soon as I took them out of the package, the leg width was enormous and they were about a foot too long. Nice PJ bottoms though. I was very disappointed not to be able to keep them.

September 23, 2025

Reply from John Lewis

Hi Lorraine, thanks for your review! We're so glad to hear you had a positive experience with our delivery and return process, but we're really sorry to learn about the sizing issue with the pyjama trousers. That’s definitely not the experience we want for our customers.

We’ll pass your comments on to our product team to look into the sizing, so this never happens again. We hope you'll shop with us again soon and the right size arrives. ^Neil

Review of Purlfrost Window Film


Rated 5 out of 5 stars

Fantastic transformation of a boring window.

Easy website, good communication and fast delivery.

August 29, 2025

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Review of Honeywell Bakes

Review of Fortnum & Mason


Rated 5 out of 5 stars

Made a little boy's request come true. Thank you so much.Excellent online ordering process

Excellent online ordering process, clear and straightforward to use. Great communication and the product arrived when promised and was well packaged and absolutely beautiful. Thank you.

April 10, 2025

Reply from Fortnum & Mason

Dear Lorraine,

Thank you for your heartfelt feedback!

We’re absolutely delighted to hear that our service helped make a little boy’s request come true. It’s wonderful to know that you found our online ordering process clear and easy to use, and that the communication, packaging, and product all met your expectations.

If you ever need further assistance, please don’t hesitate to reach out. Thank you again for choosing Fortnum & Mason.

Fortnum & Mason Customer Services

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

Perfect online shoppning experienceroduct received very quickly and we'll…

Product received very quickly and we'll packaged. Good communication. Thank you.

February 28, 2025

Reply from LOOKFANTASTIC

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Review of Stone the Crows

Review of Trainline

Review of Warner House


Rated 5 out of 5 stars

Great Colour Choices and excellent service.

Products were excellently packaged and delivered promptly. Unfortunately we haven't yet had the time to start our painting project so I'm unable to be more helpful. But I can't imagine that a company who take such trouble over their delivery would be anything less than 5 star.
Great colour choices.

April 3, 2024

Reply from Warner House

Hi Lorraine,

Thank you for taking the time to leave a lovely review, we are very pleased to hear that you are impressed with our products and delivery time, we can't wait to see your project come together.

Best wishes,
Francesca

Review of Bookshop.org

Review of Iexclusive


Rated 1 out of 5 stars

Disreputable Company, no Customer Service at all.

I ordered some aftershave for a Christmas present in mid October and had confirmation emails from the company iExclusive. They sent me a Royal Mail tracking number saying the item had been dispatched at 16.21 on 18th October and the money was taken from my account. However the item has not arrived and they are not answering their phone nor responding to e mails. I made the rookie error of not checking Trustpilot first - big mistake! The website is still showing on a Google search so other people may fall foul of this firm. I certainly plan to follow this up in every way possible.

October 18, 2023
Unprompted review

Review of Boden

Review of Island Home Interiors


Rated 5 out of 5 stars

Brilliant products and great service.

Great website, easy to use, excellent products and beautifully packaged.

September 21, 2023

Reply from Island Home Interiors

thanks Lorraine for letting us know how you have found our service. We truly value and appreciate your support of our little store! :)

Review of Island Home Interiors

Review of Boden

Review of Evri

Review of Evri

Review of Cologneandcotton.com

Review of National Express


Rated 5 out of 5 stars

Good Value, Comfortable and Reliable - couldn't fault it. Thank you.

I found it a reliable service, it came on time, the drivers were helpful and the coaches safe and comfortable and I was able to get into Manchester on a day the trains weren't running, so I thought I'd have to cancel an event. This was a Sunday too so I really appreciated it.

November 27, 2022
Unprompted review

Reply from National Express

Hello Lorraine

We are very pleased to hear you managed to travel and had a pleasant journey with us. Thank you for your 5 star review.

Kind regards,
Shameem

Review of Breda Murphy

Review of Perfume Click


Rated 4 out of 5 stars

Very Satisfied

The product was easy to order online and arrived quickly and was well packaged.

August 22, 2022

Reply from Perfume Click

Hi Lorraine Rackley,

Thank you for leaving such nice feedback.

Kind regards,
Your Perfume Click team