Very stressful experience
My son is on holiday in USA and wanted his drivers license shipping over so he could hire a car, he chose wrong when he picked UPS, He paid £50 for a small letter to be delivered by sat I dropped off at at 9.35pm Thursday, still no update on tracking! I’ve called 6 times in all and was told by management in Warrington it would be escalated and it would be picked up first thing Monday! It was supposed to be there by Saturday!! I had to go to the store to check it’s been picked up They said it has but still no update on tracking!! At this rate he will be home before it arrives, just not good enough, it’s absolutely abysmal service.
Reply from UPS UK
Hi, please accept my sincere apologies for this situation. This certainly isn't the quality of service we strive to provide to our customers, and we are truly sorry that this has happened. If you still need any help resolving this, please provide the UPS tracking number, along with your full address and telephone number, quoting case number #5674402 by emailing our UK & IE team at uktrustpilot@ups.com. We can then take it from there and do our best to get this resolved. -Connor.
