I ordered just under £100 of products…
I ordered just under £100 of products on a Wednesday morning, with next day delivery, as i needed the products for the Friday. I waited in all day thursday and nothing arrived, I received no updates nothing! I eventually live chatted with someone, to only be told that their computer system had gone gown so no orders went out until Thursday and my parcel would be arriving on Friday!! This caused me major inconvenience, having to cancel clients last minute!! Now surely they had mine and anyone else who ordered, email information etc. Could they not have sent out a message letting us all know of the situation?! I just think its terribly unprofessional, and got the impression it was ‘you’ll get it Friday,’ end of conversation ! I was very disappointed as i trained with sienna-x and i love the brand on a whole, but this situation was just lacking in customer care!
June 10, 2018
Unprompted review