Deep Disappointment with Sushi Quality and Preparation
I'm writing to express my ongoing disappointment with the sushi offerings at your store.
For months now, l've been increasingly dissatisfied with the quality, choice of ingredients, and especially the preparation-most notably the way the fish is cut.
What was once a reliable and enjoyable sushi experience has consistently declined.
Today was especially frustrating. I discovered that Private Selection has now taken over the sushi preparation.
There's no longer any trace of the skilled Japanese staff who used to craft the food with care. Instead, it appears that Ralphs workers, only minimally trained, are now handling everything. This change is glaringly obvious in the food.
My usual go-to-the Big Wave Poke
Bowl with salmon and tuna-was really good in the past but today It lacked essential ingredients, especially avocado, and tasted thrown together.
The California Spicy Roll was no better: noticeably smaller, bland, and nowhere near the quality I was used to when it was prepared by the Zenshi sushi chefs.
Beyond the taste and quality issues, the overall selection has become
incredibly limited. This is more than just a disappointing shift-it feels like you've completely lost what made your sushi offerings special.
I know I'm not the only customer who feels this way, and you've likely lost many regulars because of these changes.
I truly hope you'll reconsider the direction you're taking with your sushi program. It's a big letdown for those of us who used to count on Ralphs for fresh, flavorful sushi with authentic preparation.