Philip Watts

There is no zero stars, so I have had to give one star! Having posted a scathin review on August 1st, I received a response on August 4th promising that my situation would be looked into. It is now September 15th and I have heard nothing!
This company mis-sold us two sofas at a cost of £3255. It further mis-sold an insurance policy which they refuse to honour. I will now have to refer the case to the Ombudsman, a service which they claim to subscribe to. We shall see!

Previous communications -
This company cannot be trusted to fulfil its promises, to honour its guarantee or to deliver the same quality as is seen in the showroom. Unfortunately, there is no facility on Trustpilot to give a zero or negative star rating. We purchased 2 sofas at a cost of £3000 for onward shipment to our home in France. This was clearly stated when the order was placed. They agreed to deliver to our shipping agent and we were shown examples of their packaging methods to allay our fears about in-transit damage. We were assured that the insurance policy which they sold us was valid throughout Europe, including France, where the group has many outlets. In the event, the quality of the sofas was not acceptable and the faulty workmanship (puckering of the upholstery after two weeks of light use) was acknowledged by the store manager when we provided him with photographs. The complaints procedure on line does not work. We finally spoke to someone by telephone who passed us back to the store. The store manager could not resolve our issue and passed the problem back to head office. After two months, nothing is happening with neither the store nor the head office answering emails. Complaints we were told are now handled at their stores but there is no phone number to ring and they don't answer emails!

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Reply from ScS Sofas

Aug 4, 2025
Good Morning

Thank you for taking the time leave you're review.

I fully understand you're concerns and frustration regarding this and deeply apologise for you're concerns and in missed information provided at point of sale.

Please leave this with me to look into this further and to arrange for you're order to be looked into as urgent with contact to be made to you regarding this. Apologies again .

Many Thanks
ScS Social Media

This company cannot be trusted to fulfil its promises, to honour its guarantee or to deliver the same quality as is seen in the showroom. Unfortunately, there is no facility on Trustpilot to give a zero or negative star rating. We purchased 2 sofas at a cost of £3000 for onward shipment to our home in France. This was clearly stated when the order was placed. They agreed to deliver to our shipping agent and we were shown examples of their packaging methods to allay our fears about in-transit damage. We were assured that the insurance policy which they sold us was valid throughout Europe, including France, where the group has many outlets. In the event, the quality of the sofas was not acceptable and the faulty workmanship (puckering of the upholstery after two weeks of light use) was acknowledged by the store manager when we provided him with photographs. The complaints procedure on line does not work. We finally spoke to someone by telephone who passed us back to the store. The store manager could not resolve our issue and passed the problem back to head office. After two months, nothing is happening with neither the store nor the head office answering emails. Complaints we were told are now handled at their stores but there is no phone number to ring and they don't answer emails!

Excellent, helpful, knowledgeable, polite and friendly staff. Both the salesperson we first saw (Linton) and the store manager (Jack) were patience personified while dealing with our complex needs.
Our only disappointment was that we couldn’t be supplied with a sample of our chosen fabric in order to be able to plan the rest of the decor which will surround the sofas we chose.

Great service. Very efficient

Very speedy service but communication not good. No confirmation of shipping and no response to email. Goods just turned up without warning....but very quickly.

Good website and order processing very efficient

Very efficient. Can't fault the service.

Good exchange rates and rapid service. Can't fault them.

Good rates and fast service. Excellent. I would recommend them

There is no co-ordination between AFerry, which is only a booking agent, and the actual ferry company, so that the ferry personnel cannot accept an electronic confirmation. The electronic confirmation asks you to print out a copy for presentation on the ferry, but only tells you after you have paid. If you are travelling this is well nigh impossible to do and you risk being charged once again on board the ferry. AFerry booking takes your money on the basis that you are booking a place on the ferry and then informs you that it is not possible to pre-book a definite place because places are allocated on a first-come: first-served basis, so there is actually no point at all in booking.
These comments relate to the Tobermory to Kilchoan ferry.