Nugget deluxe with some remarks
We liked the campervan, campercabin deluxe, for its compactness and mobility. It has everything in a compact size, kitchen, toilet and upper plus lower sleeping compartment.
The staff was very friendly and helpfull, but lack some knowledge. Our campervan was in need for oil and other maintainence. Although added at pick-up place, it does not feel very trustworthy.
Other remarks of the campervan we noticed during travel. The broken top bed was one of these issues. We mentioned it at return of the vehicle, but we are not sure this will be taken care of. We were forced to sleep in the lower compartment during the whole travel. Luckily we had this option in our campervan deluxe.
Reply from roadsurfer
Dear Angelo,
Thank you for your feedback.
We’re happy to hear that you enjoyed the Camper Cabin Deluxe and that our team on site made a friendly and helpful impression.
Our campers are regularly serviced and checked before each handover. Technical issues should not occur and do not reflect our standard. We’ve forwarded your feedback for internal review.
It’s of course not ideal that the upper bed couldn’t be used during your trip.
Thank you for mentioning this at drop-off – it helps us follow up on such points more effectively. All the better that the lower bed offered a good alternative in your case.
Thank you once again for sharing your experience with us.
Best regards from your roadsurfer team 🚎
