Evri's Rival! Rival to see who can be more incompetent. Sell company to the east now it feels like living in the East!
Monday an very expensive item was sent tracked 48 hours. Missed the van to deliver Wednesday so said would ensure ship on next van. Thursday went to wrong sorting office but 6 miles away.
Tracking states sent back to main sorting office?? Friday no update no item. Customer service can't see anything more than I can, apparently no contact with Sorting or Delivery offices. No compensation is offered.
Saturday same issue. Clearly Post Man pat has sold it for his cr*ck addiction.
Fraudulent retail site allowing purchasers to sell damaged and misleading description of items for sale. In return you pay a fee for protection and also then covet postage to return damaged/falsely listed items.
If you report an item you see incorrectly listed it's ignored as Vinted make profit from your buyer protection that's not worth a penny yiy pay for it.
Keep an eye out for a similar company that will most likely start sooner with actual Buyer protection, wouldn't be hard to reproduce a 1.6* company and improve it.
Evri "where every parcel is either lost, damage, miss delivery or 3 days late". Who knew that was their new slogan.
The only company that can on 3 occasions load a parcel onto a van. Shift delivery at 1300 from a 1530-1730 slot to a 1230-1400 slot, take a photo of the floor, claim I wasn't in whilst mowing front lawn and submit a photo of van floor. To then state parcel requires a special van to deliver due to its size! Last time it was a pair of trainers. Clearly bog off home for a BBQ and make people wait till after BH.
About as trust worthy as leaving your kids with that manikin at Neverland in the 80's
Please note that processing a new order takes about 1-2 working days + 4-7 working days to delivery to United Kingdom.
If you want a part and wish to wait 9 days then place an order. I feel transparency on delivery times needs adressing before payment is made. In productive discussing with customer service for this reason.
August 20, 2025
Unprompted review
Reply from AUTODOC - Great Britain
Hello Darren, We are sorry that didn't meet your expectations. Please contact us at trust@autodoc.co.uk and provide your order details so we can identify you and check your order. Best regards, AUTODOC Team
Had 4 18 month Contracts before leaving. Started reasonably at 350mbps with good TV for £38pm. Each renewal price went up just was given stuff I didn't need and told I was on best package available. By 4th contract was on £85pm with Sky sports I don't watch and 1100mbps. Now considering my latest highest spec mobile operates at 320mbps max and websites during peak times limit speeds per user to max of 30mbps what good is 1100mbps? I don't have 50 kids and operating a call centre from home. So now would be £97pm.
So I have fibre to home in area, gone with sky, 500mbps, ultimate TV package, free netflix for £42pm. More than. I need and £55pm cheaper. Won't return to Virgin and strongly advise not being a customer.
Contract is also now set so when given 30 days nice for price rise every April you can no longer leave despite Contract price rises. So they have you there.
They also pass you around 2 call centres and hold you for 30 minutes whilst process a cancellation. They also raise a complaint case on their own advice and decision and close straight away saying its been resolved? Crooked!
I'd rather chart in my own hands an clap into the wind whilst sitting un clothed on a power line that gives these idiots a penny.
**Update** Hi Virgin I shan't waste my time calling you. I shan't return as a customer and if I considered too, the only help I'd seek is mental health advice
February 8, 2025
Unprompted review
Reply from Virgin Media
Hi Darren.
Thank you so much for your review. We're sorry to hear you feel that way about us. Trustpilot is a third party review site and, as such, we're afraid that we have no access to account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of available contact methods to assist you in getting the help that you need ASAP. We also have a variety of ways to contact us for help or support and we've listed a few below for you.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7803 089 684 Facebook: https://www.facebook.com/virginmedia X (fka Twitter): https://twitter.com/virginmedia Forums: https://virg.in/VMforums
Goodlife+ email and tell un registered customers that you have won a prize, you call up and they make out you have won 150 or so free tickets, to claim they need you to sign up for a 7 day free trial which is £14.99 per month after. If you chose as I did to sign up they hold you on call until open and account and set up a payment method. (Basically a welcome bonus for registering not a prize).
When change mind nothing shows as a direct debit with bank so cannot cancel with bank, cannot cancel online have to call up sit ages on hold where they try persuade you to stay as get cinema tickets and a taste card membership which is useless. Had it 10 years ago from bank and was amazing now not worth a wee into the wind.
When get cancellation confirmation you have the free tickets revoked. Total scam to sign you up.
Seems a running theme and will pass on details and other review to ombudsmen. Considering Gambling Protection exists this clearly seems very dishonest marketing scheme.
January 28, 2025
Unprompted review
Reply from Good Life Plus
We understand your frustration with the recent experience you had with our service. We appreciate you taking the time to share your feedback. We value your feedback and will use it to improve our processes and ensure a better experience for our customers.
See below review, I got asked for invoice number, got an email from a member of staff 3 days after last review asking if blind was in store or at my adress, replied and never heard back. Dunelm where is my refund? You have the item I purchased returned and ignoring my request for my £80 to be refunded!
June 25, 2024
Unprompted review
Reply from Dunelm
Dear Darren,
Thank you for your Trustpilot review, after having reading this, I am sorry to hear of the experience you have had with your recent order. Customer satisfaction is our primary concern and we spend a great amount of time working with our teams to ensure that we are providing the high-quality products and services which our customers expect and deserve. I will now contact you privately to assist you to the best of my ability. Kind regards Gina
Terrible company with inadequate customer service. Firstly you make a complaint by email and no response twice, you have to google a complaints number and get advised they will pass to the relevant department. This took 1 week in mean time I returned product to store and asked to leave the product we was mis sold (blind arrived in wrong size for our 8 month old babies nursery) there as manager starts at 11am due to school holidays. 3 calls to store landline later and no reply. Complained again via call centre and told a call back would happen in 72 hours. Sure enough this time it did and was promised within 2 weeks a blind of correct size. 10 days later had an apology email by made to measure team offering a refund? So after having enough we accepted refund. 3 weeks later no refund or blind? Emailed back to confirm which we should recieve as nothing recieved yet and still no refund or blind! £80 out of pocket, no blind, no refund, no replacement and 6 weeks on still no black out blind in our child's nursery. Unacceptable! Recouping costs via bank now.
April 1, 2024
Unprompted review
Reply from Dunelm
Hi Darren,
Thank you for taking the time to leave your review.
Customer satisfaction is our primary concern and we are sorry to hear of your experience. We will contact you privately and investigate further.
Customer service helpful and always do a good offer however do question if speed is always as good as you pay for as when speed check it varies alot
October 30, 2023
Unprompted review
Reply from Virgin Media
Hi Darren, Thanks for taking the time to leave us a review.
We’re very glad to hear that you’re getting on well with the services. We’re sure this will continue but if you do need anything else, please get in touch using one of the following contact methods;
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone WhatsApp: +447305 327 112 Facebook: https://www.facebook.com/virginmedia/ Twitter: https://twitter.com/virginmedia Forums: virg.in/VMforums And we can always help from there
Broke down at 2037 on a dual carriage way with my partner who is 17 weeks pregnant. Assistance arrived in the form of a 3rd party after 11 phone calls to the RAC. No sign of anyone until 0520am...... it says it all. "We are en route sir, we are 4 hours away, 2 hours, 1.5 hours, 34 mins, 1 hour 10, 25 mins, sorry sir he's been diverted were 2 hours away.... and so on
April 14, 2023
Unprompted review
Reply from RAC Breakdown Cover
Good Afternoon, I'm sorry you have been left unhappy with your experience with us and can fully appreciate your frustration. To help us look into this further for you please feel free to send the full details on the complaints form via the link below: https://www.rac.co.uk/complaints Thanks, Sam
Cancelation policy as useful as a chocolate Tea Pot.
You cannot pay monthly only annually and why? Becuase they give 0 refunds as its after 14 days? To be fair loosing the money is better as can go with a better company with decent customer service.
Update- Also be warned the T&C state that "We will cancel this agreement without refund if You make the maximum number of permissible claims in the membership period" yet does not state how many that is...
August 15, 2022
Unprompted review
Reply from Emergency Assist
Good morning,
We are sorry to hear that you are dissatisfied with the cover provided.
We do not do a direct debit service and are currently unable to do monthly instalments.
Written within the terms and conditions of the membership, which you are required to read and accept before proceeding to purchase, all information in regards to cancelling your membership and the automatic renewal feature are noted.
Compared to many companies, our terms and conditions are short and to the point to ensure all important information is highlighted.
You can remove the automatic renewal feature by calling us or emailing to notify us of this request. You would then be quoted and if you did not contact us to renew, no payment would be taken and your cover would expire.
I understand that you feel disappointed with the service and our customer service team.
Should you wish to process through a formal complaint, please contact us at customer.care@emergencyassistltd.co.uk
We are unable to see why our service is 'about as useful as a chocolate tea pot'. Customer satisfaction is of the upmost importance to us, we would like to know how we can improve this.
Thank you.
The Customer Care Team
*2nd Response to Edited Review*
Good afternoon,
Thank you for clearing that up for us.
Unfortunately, is it not something that we can offer at the moment due to multiple factors. Also, with the premiums quoted, with how low the premiums are for a 12 month period, it would work out on average less than £3 per month.
I have passed this across to the directors to re-evaluate.
The terms and conditions are inclusive of all products and memberships sold by Emergency Assist Ltd. This includes coverage this we did previously sell that are still only in place for customers that originally had that covered.
A standard policy, saver, premium and complete, are all unlimited call outs, therefore the only reason for cancellation would be if the customer requests for this to be done.
I have passed this across to the technical team, for this to be made clearer.
TasteCard was amazing 5 years ago for meals out then Covid hit. Chains started to shut down and most smaller restaurants refused to accept the card.
The app is handy except it still lists and advertises businesses that are not only closed but long long gone or re branded yet despite this the app shows they still exist and is difficult to get taste card to update.
Most business sign into a contract with TasteCard and when they are going under or become under new management they are trapped and this becomes very awkward. As a customer you are open to grief for even calling to request use of the card and basically you become the complaints advisor or you are accepted a booking and on the day are made to feel like you just robbed their gran and are now proceeding to defocate on the tables.
Most places now you cannot use the card unless it's a week day and yes the card is usable but where as I used the deals weekly I now probably use once a quarter at most.
Unless you want pizza or pasta then it's not very handy and unless my bank supplied the Card for free there is 0% chance I would pay for it.
I used to tell EVERYONE even customers on a regular basis 5 years ago what a good deal it was, I even suggested the card to the elderly customers so they could then enjoy a cheap meal out and say how amazing it is for a cheap night out but now I tell no one. Can't think why I would recommend it.
The money off days out is now free i.e 241 at attractions but again I work and have other interest so is it of no massive benefit not even when I don't fancy pasta or a pizza.... not really worth it unless your a family and splash out at attractions often.
It is not what it was, the good days have gone and its lost its appeal. Business are suffering and most chains do weekly deals anyway especially really nice restaurants that's never have been on taste card.
I think the idea behind taste card was to get people through the door of failing businesses to then get returning customers, recommendations, trip advisor reviews and make the money on the drink and that is all it was.
July 11, 2022
Reply from tastecard
Thank you for taking the time to post a review, we're sorry to learn your local restaurant choices have depleted during the course of the pandemic.
If there are any specific restaurants you would like to like to see join tastecard, you can recommend them to us at https://www.tastecard.co.uk/restaurant-sign-up and our restaurant team will then contact the restaurant to explain the benefits of becoming a tastecard partner.
We hope to expand the choices available locally to you very soon!
Also check out the many offers we have that include online shopping, days out, and cinema's, give it a check out and see if anything catches your eye.
I arrived at pick up location after Lewes Bonfire event.... at pickup location there were 10 drivers atleast sitting around doing nothing waiting for fares and multiple people walking around looking confused on app or approaching drivers to ask why app is not working and walking away. I approached one driver with my issue and was told no issue with app.
I know exactly what was happening!! So trip quoted £8.46 app said looking for drivers.... contacting drivers.... messaging drivers.... waiting for drivers.... then app timed out.
Next quote was £10.40 again same messages and time out whilst drivers I noticed were playing with their phones.... strangley every one else was experiencing the same....
Next quote was £12.80 and again same issue..... no driver despite multile cars and drivers playing with phones.
£14.80 nothing then £16.40 and within 1 second yay a driver.....
So clearly drivers were ignoring quotes until one came at a price they would accept! Basically inflating prices to de fraud people out of their money knowing they need to get home! Disgusting!!
The driver was doing 30mph in a 60mph and indicating at juntions that didn't require i.e he was on the main road not the approaching road.
Virgin media broadband has been fast and reliable where other providers cannot come close as no FTTP in my town??? Yes I live in 1812.
The TV package is also great and the Tivo box and apps do everything I wish for.
2 negatives....
1) When you call up for a deal on an upgrade your told to call back in a week then another week then another week... until you give up.
2) The introductory offers are what the service is worth and when 1st membership is up its overly expensive for the service on offer... I want broad band and TV not a foot massage and a butler
So overall Virgin media is good but customer service is poor, lack of either English language or brain power to understand your needs when it's not on a script and secondly overpriced for what you get after year 1.
July 27, 2021
Reply from Virgin Media
Hi there Darren,
Thank you so much for taking the time to post a review for us and I am so sorry that you are feeling let down by our prices.
You can view our existing customer offers online here: virg.in/existing or you can call us on 150/0345 454 1111 to have an agent look into your current package and see if we can get you on a plan that is more suitable to your needs! I know in the past your calls have been deferred however I can assure you we do want to make sure you are on the best possible package for both content and price to suit you.
Don't waste your money on the giant sunflower seeds. I have been growing them 4 weeks longer than basic sun flower seeds from garden centre. 5 months on the 'giants are 2ft and growing flowers and the generic seeds are 4ft?? Either I'm 19ft 12 or the 7 dwarfs have shrunk next to these green weeks
June 9, 2021
Unprompted review
Reply from Premierseedsdirect
We are sorry to hear of your problem. This is the first reported issue from over 5000 packs of this variety sold. If you contact us directly we can then do our best to resolve the issue.
Only issue was the £195 chandelier from John Lewis came in a box 80x80x80 with a massive black arrow on each side showing the correct way up yet postage lable was stuck on bottom and couriered and delivered upside down