Slow service
Ok, first of all trust and confidence for your customers is crucial. Unfortunately Hemtex has failed in this aspect. They claim to respond to emails within 48hrs on there website, but it’s not actually true; as their response can take up to over a week.
Their customer service number doesn’t go through, despite claiming that they are open for phone calls from Monday to Friday between 11:00-13:00.
You place and pay for an order, but it would take days if not weeks for it to be even processed. I have never experienced a slower service before as I now have with Hemtex! They should up their game, or else a lost customer never returns, nor recommends others to experience the same!
Reply from Hemtex Oy
Thank you for your review. We are currently experiencing delays due to a warehouse relocation. We apologize for the late delivery and response. We are working hard to resolve these issues as soon as possible.
