VM

Vanessa Mitchell

United Kingdom

Reviews

Review of Argos

Review of Consolidation Express


Rated 1 out of 5 stars

I spoke to this company and explained i…

I spoke to this company and explained i was looking for some consolidation help. The first man i spoke to was lovely, really friendly and put me at ease. He explained that they could help me and was going to transfer me through to a specialist and just before he put me through he said very quickly "to make you aware we can't help you with a loan" and i was then transferred. A man answered the phone (call centre was extremely noisy) and it was almost as if he was giggling. He explained that the best option was an IVA. I said i didn't want to rush into anything and that i would need some serious time to think on this, his response to me was nothing but unprofessional. He started saying "Don't you want to help yourself though? why wouldn't you want to help yourself?" I said i needed time to think and he asked what i needed to think about and that the more i think the worse my situation would get! He was incredibly pushy, it took a lot of persuading (from my end) to get off that phone call.

October 19, 2023
Unprompted review

Reply from Consolidation Express

Dear Vanessa,

Thank you for taking the time to post your review. We value all feedback from our customers. We pride ourselves on our levels of customer service and were sorry to hear that you felt on this occasion the level of service you received was unprofessional.

We strive to ensure all our customers make informed decisions regarding their finances, which are suitable to their circumstances. Should they require additional time to consider this, this request would be met.

We will take your comments on board for future improvements.

Thank you,
Consolidation Express

Review of prettylittlething.com


Rated 5 out of 5 stars

Credit to Ziaur and the customer service team 🩷

I had an issue with a product I ordered and reported this straight away. Ziaur was absolutely fantastic and sorted a replacement out for me straight away with no fuss. I never have a problem with PLT’s customer service I think they always go above and beyond and are a real credit to PLT ☺️

June 11, 2023
Unprompted review

Reply from prettylittlething.com

Hi Vanessa, So sorry to hear about the faulty item but it's great to hear that Ziaur was able to help resolve this for you. I'll be sure to let her know about the glowing review you have left! Looking forward to seeing you again in the future, take care for now. - Jack

Review of Ultimatedrivingcourse


Rated 5 out of 5 stars

The best!

This course is brilliant and such a good tool to have when learning to drive - so thorough with explications and the videos really do help. This really helped me and would recommend to anyone learning to drive to use this!

February 16, 2021
Unprompted review

Review of Firebox